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You're probably accessing this article because you either don’t know what Instagram Insights are, or you’re having trouble connecting Insights. If you don’t know how to connect Insights or are having issues doing so, keep reading!

What do you need in order to connect Insights?

  • An Instagram Business Account or a Creator Account

  • A Facebook Page that’s associated with said Instagram account

  • Admin permissions for that Facebook Page

How to verify if you have an Instagram Business Account or an Instagram Creator Account:

  • Go to your Instagram account on your mobile app

  • Click Settings > Account > Switch Account Type

    • If you see "Switch to Professional Account", this means you have a Personal Instagram Account and will need to switch to a Professional Account

    • If you see "Switch account type", this means you have a Business or Creator Instagram account

How to verify you have a Facebook page associated with your Instagram business account or Instagram Creator Account:

  • Login to your Facebook account on your desktop

  • Click Pages on the left hand side of the home page

  • Click the page that said Instagram is connected to

  • Go to Settings within the Page

  • Click Instagram (on the bottom left) to confirm if your Instagram account is connected. If not, please connect your Instagram here.

📌 Important Note: If you don't see Instagram as an option, please click Creator Studio or Business Suite (depending on your IG account type) and follow the steps in the appropriate article below.

Once you've confirmed your Instagram has been connected to a Facebook page, try linking Insights again.

Further Troubleshooting Steps

If the above has all been verified and you are still having issues, remember that ALL options need to be selected on Manage Page Permissions or it will not work. If all of those options have been selected, please try the following:

Remove AspireIQ access from your Business Integration Page:

  • Login to your Facebook account on your desktop

  • Click the drop down arrow in the top right → Click Settings → Settings & Privacy

  • On the left hand side, click Business Integrations

  • Check the box next to AspireIQ → Click Remove

  • Confirm Removal

Then, try linking Insights again!

  • Go back to the link that the brand sent you to authorize and click on the button to authorize

Need help?

If you are still having trouble, please contact our Creator Support team at help@aspireiq.com and let them know you've tried these troubleshooting steps and are still experiencing problems. We'd be happy to help!

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