All payments made through the platform are sent directly to the member's PayPal account. We do not charge any fees or take a commission from the creator.
If you're looking to send commission payments, please refer to this article instead.
📌 Important: You must add a credit card or have sufficient funds in your account balance to send payments. For instructions on how to add a payment method, refer to this article.
How To Send a Payment
Follow the steps below when sending a payment for a collaboration brief.
Navigate to your project and select the Payment stage.
In the Payment stage, click on the Send Payment section.
Locate the member you wish to pay and click Send Payment next to their name.
Click Pay next to the brief for which you want to send a payment.
In the Overview section, you can enter the member's PayPal Address if known. Optionally, you can assign the payment to a specific group. Please note that the project, brief details, and agreed payment amount cannot be edited.
Under Payment Details, the Amount to Pay will automatically populate based on the agreed amount in the brief and the amount due. If needed, you can adjust the payment amount.
Once you have reviewed the payment details, click Continue.
Under Budget Tracker, choose whether to assign the payment to the Project's Budget or Others.
Project's Budget: Select the Fiscal Year Period, then review the payment details. If multiple budget accounts are connected to the project, the payment amount will be proportionally divided among the accounts.
Others: Select the Budget Account and Fiscal Year Period.
To assign the payment to multiple budget accounts, click Split Payment. Choose the Budget Accounts and Fiscal Year Periods, then enter the total amount to allocate to each account.
Click Send Payment to initiate the payment.
How to Send Additional Payments
If you need to send an additional payment to a member outside of your project workflow, follow the steps below. These instructions should be used for one-off payments, such as bonus payments.
Navigate to the member's profile.
From their profile, click Member Actions in the upper-right corner, then select Payment.
Click Create New Payment.
In the Overview section, you can enter the member's PayPal Address if known. Optionally, you can assign the payment to a specific project or group.
Under Payment Details, enter the payment amount.
Click Continue.
Select the Budget Account and Fiscal Year Period.
To assign the payment to multiple budget accounts, click Split Payment. Choose the Budget Accounts and Fiscal Year Periods, then enter the total amount to allocate to each account.
Click Send Payment to initiate the payment.
What Happens Next?
If the member does not have a PayPal email address on their member profile, Aspire will send them an automated email with the subject line: "[Action Required] Claim your payment from {brand}."
Once the member provides their PayPal email address, their payment status will transition from Pending Info to Processing. Please note that this may not happen immediately and could take up to 24 hours. The payment will remain in Processing until the duration specified in the payment terms outlined in the Brief. Once the payment is successfully sent, the status will be updated to Paid.
If the member has not provided a PayPal email address, they will continue to receive an email from Aspire every 2 weeks, prompting them to claim their payment. During this period, the payment will remain in Pending Info status.