All payments on Aspire are sent directly to the member's PayPal account, and we never take a fee or commission. Watch the video below or keep reading to learn how to send collaboration payments to your members within a project.
If you're looking to pay out commissions, please see this article instead.
๐ Important: You must add a credit card or have sufficient funds in your account balance to make payments. Please see this article for information on how to add a payment method.
How to Send a Payment
Go to your project and click into the Payment stage. Click "Send Payment" next to the member's name.
Select the member you want to send payment to, then click on Send Payment again.
Click New Payment.
Enter the payment amount in USD, then click Next.
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Review the payment details and click Send Payment.
What happens next?
If the member does not have a PayPal email address on file, Aspire will send the creator an email with the subject line: "[Action Required] Claim your payment from {brand}".
If the member provides their PayPal address, their payment will move from "Pending Info" to "Processing". Please note that it will not move to "Processing" immediately, it may take up to 24 hours for this to happen. Once the payment has been sent, the status will change to "Paid".
If the member has not provided a PayPal address, they will periodically receive an email from Aspire asking them to claim their payment every 2 weeks from when the payment was sent. While this is happening, the payment will be in "Pending Info" status.
Need to send additional payment?
If you need to send an additional payment to a member outside of your project workflow, you can go to the member's profile directly and click "Member Actions" then, click the brown Payment icon on the right-hand side. Then, follow the same step as above to send a new payment.
If you're looking to to pay out commissions, please see this article instead.