If you received a message saying your transfer cannot be completed for security reasons, it means both accounts must comply with our Terms and Conditions to send or receive money.
Guidelines for using your AstroPay account safely
One account per customer: Multiple accounts may lead to suspension or blocking.
Identity verification: Verify your identity in the app to ensure secure transactions.
Minimum age: You must be at least 18 years old.
Device restrictions: Do not access multiple accounts from the same device.
Network security: Avoid using VPNs or tools that hide your IP address.
Following these guidelines ensures smoother and safer transactions with AstroPay.