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What happens when entering incorrect information in Pix?

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Written by Product
Updated over 5 months ago

If you attempt to make a transfer to a non-existent Pix key, you will be immediately alerted about the error. After correcting it, you can try again.

If you make a transfer to the wrong key and the money is sent, contact the recipient to inform them of the issue and rectify the situation.

Important: According to the rules of the Central Bank, only the recipient can return a Pix transfer. AstroPay cannot cancel the transaction or request the return of funds from transfers made by mistake.

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