If you suspect that someone is using an AstroPay account to scam or phish other customers, here’s how we handle it and what you can do to help.
What to do:
Provide details of the incident — dates, amounts, and any communication you received.
For customers in Brazil: We ask that you file a police report (B.O.) to assist with the investigation.
Report to us the suspicious account so we can review and take appropriate action.
Acting quickly helps us block fraudulent accounts and protect other users.
Safety tips:
Never share your account information with unknown contacts.
Always verify the recipient before sending funds.
Be cautious with links and requests received via email, SMS, or social media.