What it means
If someone influenced you to perform a transaction or action and you ended up losing money, even if no one accessed your account directly, this is considered a scam or fraud.
Example: you received instructions from someone to transfer money or provide financial information, believing it was safe, but it was actually a scam.
Steps to follow
File a Police Report (B.O.)
This is essential for us to investigate and process your case.
Include as many details as possible about the transactions.
Send the Police Report to our support team
This allows us to link the report to your case and start the analysis.
Do not share passwords or codes with anyone
Even if someone offers to “help” or “fix” the situation, never give access information.
Prevention tips
Always verify the authenticity of links and messages requesting financial actions.
Enable two-factor authentication (2FA) on your account.
If something seems suspicious, avoid performing the transaction.