Why it might not have arrived
Even if the sender says they sent it, sometimes the PIX doesn’t reach your AstroPay account due to errors in the details or temporary network issues.
What to do
Have the payment receipt ready with:
Sender’s name and CPF/CNPJ
Amount sent
Date and time
PIX code
What happens next
We’ll check the transaction in our system and update you on what happened. If there’s any problem, we’ll help resolve it quickly.
Important tip
Double-check that the PIX was sent to the correct account.