Why it might not have arrived:
Even if the sender confirms, sometimes the payment doesn’t reach your AstroPay account due to errors in the details or banking network issues.
What to do:
Have the payment receipt ready with:
Sender’s name and IBAN
Amount sent
Date and time
Transaction code (if any)
After sending:
We’ll check the transaction and update you on the status. If there’s any problem, we’ll help resolve it quickly.
Important tip:
Always confirm that the payment was sent to the correct account.