Why it might not have arrived:
Even if the sender confirms, sometimes the payment doesn’t reach your AstroPay account due to errors in the details or temporary banking issues.
What to do:
Have the payment receipt ready with:
Sender’s name and CCI
Amount sent
Date and time
Reference code (if any)
After sending:
We’ll check the transaction and let you know the status.
Important tip:
Double-check that the payment was sent to the correct AstroPay account.