Why it might not have arrived:
Even if the sender confirms, sometimes the payment doesn't show up due to wrong details or issues in the SPEI network.
What to do:
Have the payment receipt ready with:
Sender's name and account/CLABE
Amount sent
Date and time
Transaction code
After contacting support:
Our support team will review the transaction and update you.
Important tip:
Confirm the transfer was sent to your AstroPay account.