Why this might happen
Even if the sender confirms the transfer, the funds may not reach your AstroPay account due to:
Incorrect bank details (e.g. wrong CLABE number)
Temporary issues between banks
Processing limitations based on the time the transfer was made
What to do
Have the payment receipt ready with the following details:
Sender’s full name
Origin CLABE
Amount sent
Date and time of the transaction
Reference code or tracking number (if available)
After sending
We will review the transaction and update you on its status as soon as possible.
Important tip
Double-check that the transfer was made to the correct AstroPay banking details, exactly as shown in the app or website. A small mistake can prevent the funds from arriving.