Sometimes, you may encounter errors while trying to deposit into your AstroPay account. These errors can show up in different ways, such as:
The top-up page freezes or doesn’t load.
The payment is rejected due to security policies, even when trying different methods.
The deposit cannot be completed because your identity verification is still in progress.
The transaction shows as canceled, but the money was deducted from your bank.
When this happens, please send us a screenshot of the exact error you’re seeing. This helps us quickly review your case and provide the best solution.
What you can try before sending us the screenshot
Here are a few tips that might solve the issue:
Refresh the page or try a different browser – sometimes the error is temporary.
Check your internet connection – interruptions can block the process.
Clear your browser/app cache and cookies – this often removes glitches.
If the issue continues, share the screenshot with our support team so they can investigate and guide you on next steps.