AstroPay's One-Touch flow lets you make deposits on third-party sites using your wallet balance. If a deposit is not going through, review the information below.
Common reasons for failed deposits
Insufficient balance: Make sure you have enough funds in your AstroPay wallet before attempting the deposit.
Account linking policy violation: AstroPay enforces strict rules on how accounts are linked with partner platforms.
Account linking policy
Each AstroPay account must be used with only one corresponding account on the partner platform.
You cannot use the same AstroPay account on multiple accounts of the same platform.
You cannot create multiple AstroPay accounts for a single platform account.
These rules are designed to protect users and ensure transactions are processed correctly.
💡 Tip: Always use the same AstroPay account for each corresponding partner platform account.