Sometimes you may notice that the promotional cashback has been removed from your account. This usually happens when the original purchase was refunded or canceled. In that case, since the payment did not go through, the cashback must also be reversed.
What if my purchase was not canceled?
If your promotional cashback was removed but your purchase is still valid and was not refunded, please send us:
The date and amount of the transaction
The amount of cashback removed
If possible, a screenshot showing how it appears in the app
With this information, we’ll review the case in our system and get back to you as quickly as possible.