If your promotional cashback is missing or the amount does not match what was advertised, review the common reasons below.
Expired promotion
Some promotions are available for a limited time only. If a benefit is no longer available, the promotion may have expired. Always check the promotion's validity period and conditions before participating.
Campaign rules not met
If the promotion is still active, review the campaign rules carefully. These usually include requirements such as:
Minimum transaction amount.
Eligible payment methods.
Specific promotion period.
If you followed the rules and the cashback is still incorrect
Have the following information ready so the case can be reviewed:
Transaction date.
Original transaction amount.
Cashback amount received (if any).
💡 Tip: We regularly launch new promotions. Check the app frequently to stay up to date with the latest offers.