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What happens when you send to the wrong recipient

Daniela Martins avatar
Written by Daniela Martins
Updated over 3 weeks ago

If you sent money to the wrong recipient, unfortunately, we cannot reverse the transaction. The responsibility for sending to the correct recipient is yours, so always double-check the details before confirming.

Tips to avoid mistakes

  • Always verify the recipient’s email, phone, or account details.

  • Use saved or recent contacts to reduce the chance of error.

Next steps

If the amount was sent to the wrong person, it cannot be canceled in our system. You can try to contact the recipient directly, but we cannot intervene in the transaction.

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