Why did I get this email?
In some cases, when a CVU hasn’t been active for a while, we may deactivate it as a preventive measure.
What happens to my money?
Your money is 100% safe. Deactivating the CVU does not affect your balance, which remains intact in your account.
How can I get a CVU again?
In the email you received, you’ll find a button labeled “Create new CVU.”
By clicking it, you can quickly generate a new CVU and continue operating as usual.
What if I don’t need a CVU right now?
No action is required. You can create a new CVU at any time in the future, whenever you need it.