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Why Wasn't My Daily Cashback Credited?

If your daily cashback was not credited, keep in mind the following:

M
Written by Maria Menezes
Updated over 2 weeks ago

Activation Required

Daily Cashback must be manually activated in your wallet settings. It's not enabled automatically. [Link to: How to Start Earning Daily Cashback]

Minimum Threshold

Only earnings above 0.01 (in any currency) are processed and visible in your wallet. Earnings below this amount accumulate until they reach the minimum threshold, then are credited together.

Credit Schedule by Currency

For BRL balances:

  • Calculated and credited only on business days (Monday to Friday) at 12:00 PM Brazil time (15:00 UTC)

  • No earnings are generated or credited on weekends due to banking operations in Brazil

  • Current rate: 115% CDI (approximately 0.0491% daily after income tax deduction)

For USD balances:

  • Cashback is always credited daily at 7:00 PM UTC, including weekends and holidays

For EUR balances:

  • Similar to USD, credited daily at 7:00 PM UTC

Note: Users receive earnings from the day before. For example, if you held a balance yesterday, you'll receive the cashback today.

Penalty Logic

If you withdraw or spend part of your balance before the cashback cycle completes, the cashback is calculated only on the remaining amount. This isn't a deduction - it's reduced earnings based on your actual balance held during the period.

Example: If you deposited BRL 750 but spent BRL 500 the next day, cashback will calculate only on the BRL 250 held.

Where to Check Your Daily Cashback

You can easily track your cashback in the app:

  1. Open the app and go to the wallet where your funds are stored

  2. Tap Cashback > Growing Balance

  3. Check History for your overall progression and Transactions for specific credited amounts

If you still don't see your cashback after reviewing this, please contact us with the details so we can assist.

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