If you're expecting a transfer that hasn't arrived in your AstroPay account yet, here are the most common reasons and what to do.
Your CVU is not yet activated
If you haven't activated your CVU, transfers sent to it cannot be credited. Activate it from your ARS wallet → bank icon 🏦 in the app.
The sender used incorrect details
A wrong CVU, CBU, or alias will cause the transfer to fail or be redirected. Ask the sender to confirm they used the right details and resend if needed.
Your account is not fully verified
Some transfer types require a verified account. Check your profile for any pending verification steps.
Transfer limits were exceeded
If the incoming amount exceeds your current limits, the transfer will be automatically returned to the sender. Limits depend on your verification level and country.
Your account has an active restriction
An active restriction on your account may block incoming transfers until it's resolved. Check your app for any notifications or pending actions.
What happens to funds that don't arrive
If a transfer is rejected or cannot be processed, the funds are automatically returned to the sender's account. Return times depend on the sender's bank.