We aim to make international returns as seamless as possible for your business. To ensure smooth processing, it's important to meet the following requirements:
Product Information Requirements
For each product, the following details are mandatory:
HS code: Harmonised System code for product classification.
SKU: Unique identifier for the product.
Weight: Listed with appropriate units.
Country of origin: Where the product was manufactured.
Quantity: Total number of items in the order.
Price: Value of the product in GBP.
Title: A product or variant title.
Order Information Requirements
For each Order, the following details are mandatory:
Valid Customer Address:
Note: US, CA, and AU addresses must include the state.
Outbound Fulfillment:
Orders must be paid for, marked as fulfilled, and have the outbound tracking number and shipping carrier name.
Orders must have a single fulfillment, as we currently cannot process orders with multiple fulfillments.
Tax Information
1. Import Tax:
In the rare case that the returned product is entering the UK for the first time, you may need to pay Import Tax. If this happens, the parcel may be held up in customs and awaiting payment. In this case, we will contact you to resolve it.
2. RGR Tax Claim:
We automatically claim Returned Goods Relief (RGR) Tax on your behalf if:
The returned order meets all the requirements listed above.
The returned order's country of origin is the UK.
3. Duty Draw Backs:
Currently, we do not offer duty drawback claims. This is something we may offer in the future.
Country Coverage for International Returns
We currently offer international return services only for the following countries:
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Other countries are available on request.
We ingest orders from all of the above countries, however only the countries that are on your carrier services list will be available to return. If you are not sure which countries these are, please go to your dashboard configuration page or reach out to your account manager or our business support team at business-support@atlast.co.