1. Do you support orders in currencies other than GBP?
Yes, but we currently only support GBP, USD, EUR. We plan to add more currencies in the near future.
2. Can I set carrier fees in a currency other than GBP?
No, carrier fees in the configuration settings page can only be set in GBP. This applies to both "deduct from refund" and "upfront payments".
3. How does the "deduct from refund" calculation work if my customer's order is not in GBP?
Since carrier fees can only be set in GBP, the "deduct from refund" method will only work for orders in GBP.
If an order is in another currency and a carrier fee has been set, we will automatically switch over to "upfront payment" and charge the customer upfront for the fee instead of deducting it from the refund.
4. How will the collected upfront payment fees reach my company bank account?
You'll need to add your bank account details to a Stripe Connect account (we can provide a setup link).
Once set up, Stripe will automatically transfer all collected upfront carrier fees to your nominated bank account.