The Members page allows Admin users to manage who has access to your merchant dashboard.
From here, you can:
View who has access
See their permission level
Check if they’ve accepted their invite
Invite new members
Resend invite emails
Change a user’s role
Who Can Access the Members Page?
Only users with Admin access can manage members.
Admins can:
Invite new users
Change permission levels
Resend invites
View access across their merchant
Members cannot manage other users.
How to Access the Members Page
Log into your dashboard
Click Members in the left-hand menu
Select your merchant (if applicable)
Understanding What You See on the Page
On the Members page you’ll see:
Email – The user’s login email
Role – Admin or Member
Merchant – The merchant they have access to
Invited – When they were invited
Status label (e.g. Member (Invited)) if they haven’t accepted yet
This gives Admins full visibility over who currently has access and who is still pending.
Role Types Explained
There are two permission levels:
Member
Members can:
View returns
Create returns
Manage returns
Manage refunds
They cannot:
Manage team members
Access configuration settings
Admin
Admins can:
View, create and manage returns and refunds
Manage team members
Change user roles
Access configuration settings
Admins have full access to the dashboard.
How to Invite a New Team Member
Go to the Members page
Click the + Invite button (top right)
Enter the user’s email address
Select the merchant
Choose their role (Admin or Member)
Click Send Invite
The user will receive an email invitation to join your merchant.
Resending an Invite
If someone hasn’t received or has lost their invite email:
Find their email in the Members list
Click the three dots (…) on the right-hand side
Select Resend invite
A new invite email will be sent.
Changing a User’s Role
Admins can update permission levels at any time.
To change a role:
Click the three dots (…) next to the user
Select Change role
Choose the new role
Changes take effect immediately.
Important: Multi-Merchant Access Limitation
There is one important limitation to be aware of.
If a user has access to multiple merchants:
They’ll need to access their main merchant account to view the list of members.
If you have questions, or need confirmation of who has cross-merchant access, please contact our support team and we’ll be happy to assist.
Frequently Asked Questions
Why can’t I see myself on the Members page?
You likely have access to multiple merchants. See the comment above regarding this.
Can Members invite other users?
No. Only Admins can invite and manage members.
What happens if someone hasn’t accepted their invite?
They will appear as (Invited) next to their role until they accept.
Can I remove a user?
Currently, you can change roles and manage invites. If you need someone fully removed, please contact support.