How do project and goal reminders work?

A quick guide to Atlas project and goal reminders.

Sherif Mansour avatar
Written by Sherif Mansour
Updated over a week ago

We've designed Atlas to help your organisation respond to change with regular communication habits built into the product.



πŸ”” Project owners will get a reminder weekly on their Friday to put in their weekly updates.

πŸ”” Goal owners will get a reminder on the first day of each month for their monthly goal updates. Goal updates are due after a week.

πŸ“° Project followers get notified of updates weekly on the Monday for the previous weeks updates.

πŸ“° Goal followers get notified monthly on the 8th of each month.

How does Atlas work with different users timezones and distributed teams?

All the reminders and digest notifications in Atlas are tailored to close as possible to each individual users timezone. For example, a project owner in the AEST timezone will get their weekly reminders on their Friday (which is Thursday in a PST timezone). Project owners in the PST timezone only get their Friday reminders once it's Friday in the PST timezone.

Why am I not getting any reminders for my project or goals?

The most common problem here is that the project or goal is marked as paused or pending. Projects and goals have to be running in order to get the reminders. So to resolve this, simply start your project or goal reporting by changing the status to something - e.g. On Track for your first report.

My reminders are coming but not at a time I'm expecting:

There are a few things to check here:

  1. Check the users timezone settings on their Atlassian account and ensure it's set to the users local timezone.

  2. All reminder and digest reminder calculations are calculated relative to the "central" workspace timezone setting set by your workspace admin. This is what helps us get to the "close as possible Friday", "close as possible Monday" for everyone in your organisation. A workspace admin can click on the βš™οΈ icon up the top right > workspace settings. From there they can try to see what central timezone is best selected for people in the organisation:

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