FAQs
Frequency asked questions
28 articles
Product
Common product-related questions
What features are in the platform?Features overview
Trading desk hoursOn/off-ramping
Fiat currencies and payment railsCurrencies and payments
List of stablecoins / blockchains availableList of stablecoins and blockchains available in Atlas
Minimum / maximum conversion valuesTransaction limits
What crypto wallets are available?
Can I see a running total on my statement?Statements
Downloading a statementThis article will explain how you can view your recent transactions as well as how to download a statement.
How do I report an issue?
Cryptocurrency
Common crypto-related questions
Who owns the private keys?Security
Can you custody of NFTs / custom tokens?
Can I add funds to my wallet directly?
Can I receive fiat funds from third-parties to fund my crypto wallet?
How are trades instructed?
What is gas?
How are gas fees handled?
How do I add gas?
How does the conversion process work?
Minimum / maximum values for crypto transactions
What does OTC mean?
What happens if there is low/no liquidity in the market?
Cut-off / processing times
What type of cryptocurrency wallets do you use?