Congratulations on receiving your physical card!

If you’re reading this, it’s likely that you’ve received your physical card and are now wondering how to activate it.

To begin, it is important to note that once activated, your physical card will replace your virtual one and will be used primarily for online and offline purchases. Your IBAN, on the other hand, will not be affected by the replacement and will remain unchanged because it is linked to your account rather than the card.

Activation steps:

On your Home Screen click on the Plastic Card widget as shown in the screenshot below:

Click “Activate” and follow the onscreen instructions:

Unblocking procedure:

If your physical card is blocked after activation, you can easily unblock it by clicking on the plastic card widget on your Home Screen and selecting “Show all,” as shown in the screenshot below

Then, once more options appear in the interface, scroll down and select “Unblock card.”

After that, you should be good to go with your card unblocked.

However, if you found this article to be unhelpful or ineffective, please contact us via email or support chat and we will make every effort to resolve your issues as quickly as possible.

Did this answer your question?