You can rest assured knowing that our drivers are always waiting for you at the agreed upon pickup location, at the assigned time. However, we understand that sometimes things may not go as planned and you might be running late. With this in mind, depending on the type of transfer that you have booked, AtoB offers the following complimentary waiting times:
Airport: 60 minutes after flight arrival
Port, Train Station, Bus Station: 30 minutes
Other pickup locations: 15 minutes
Commonly, the complimentary waiting time starts counting from the actual arrival time of the flight / train/ ferry that you have specified in your booking. If your plane or train is delayed, and expected to be later than the scheduled pickup time, please contact your driver in order to establish if they can accommodate this delay.
If you think that your arrival might be delayed due to any circumstance, we will strongly suggest to either:
Indicate your flight / train/ ferry number in the booking so our drivers will be able to monitor the delay.
Contact your assigned driver or the Help Centre to inform about the delay.
Book an extra service for additional waiting time (as shown below).
