Service Management
Learn more about how you can manage your service desk
By Riya1 author55 articles
- Configuring business hours
- Manage agent availability
- How to use Custom Objects in Atomicwork
- Importing people into Atomicwork
- Managing teams with agent groups
- Workspace settings
- Customizing branding in Atomicwork
- Roles in Atomicwork
- Managing workspaces and users
- Managing people profiles
- Managing audiences with segments
- Custom objects example: Clients and Client Teams
- Using canned responses
- Manage request associations
- Relationship attributes
- Stay updated with notifications
- Measuring employee satisfaction with surveys
- Request types, attributes, and prefixes
- Request management explained
- Managing routing rules
- Status, priority, and request resolution
- Assigning and working on requests
- Managing SLAs for requests