Creating a Receiving Shipment in the Atomix App is the first step to providing this info.

Data must be provided at least five days before the shipment arrives.

Atomix cannot receive your shipment until we have received all the inventory and information relevant to the receiving shipment. Failing to provide this information is the number one reason for delay.

For Atomix to correctly inbound your inventory, Atomix must have all data necessary (boxes and inventory labeled correctly, and warehouse shipment submitted.) Atomix must also receive all the inventory from a shipment before the receiving process begins.

For a detailed breakdown of how missing data can impact the time it takes to receive inventory, jump to this section here.

Inventory can be shipped to our Milwaukee, Wisconsin location or our newly established Salt Lake City facility in Utah.

Clients must get approval from their account manager before sending inventory to our Salt Lake City facility, please note that we will only be accepting shipments from April 15th, 2024, onwards.

Address and Contact info for Atomix - Milwaukee

Atomix Logistics / [Your Company Name]

Receiving Department
5235 S International Drive
Cudahy, WI, 53110

Contact Atomix: 414-234-3930 (ext. 3)

Address and Contact info for Atomix - Salt Lake

Atomix Logistics / [Your Company Name]

Receiving Department

6644 2100 S FWY, Ste B
West Valley City, UT. 84128

Atomix receives inventory between 9am and 3pm T-F.

For full trucks, containers, or shipments of more than 20 pallets, please reach out to our team via the Atomix Platform.

Pallets can not exceed 60'' and cannot exceed 2,800 pounds.

Atomix does accept mixed pallets. Mixed pallets must be properly labeled.

Yes, a packing list is required for all shipments. Please see a sample list here, which can be used as a template for your shipments.

All Pallets must be labeled with the brand name, receiving PO number, pallet number, and include a packing list.

Pallets must be securely wrapped. If your pallet is not wrapped in clear wrapping, Atomix will unpack the pallet and re-wrap, this will be billed to the client as a special project.

It's the responsibility of our brand partners to provide accurate information about what is being delivered. Please share receiving guidelines with your manufacturers and co-packers to avoid surprises and issues which can quickly add up in terms of time and cost.

If you're unable to provide information on a shipment, a head's up via the Atomix platform to our CX team is appreciated, however letting us know in advance that the information you've provided may not be correct does not mean that the shipment won't incur fees for correcting the information or any other corrective action Atomix must take.

Yes you can.

Boxes cannot exceed 40lbs. For abnormal box dimensions, please reach out to your account manager for approval.

Multiple SKUs can be included in each box, however the boxes MUST be properly labeled, and their contents included on the packing slip.

Atomix understands that not all shipments are exactly the same. If you cannot send one SKU per box, please reach out to your account manager to receive approval for an alternative packaging method.

If approved, each box must be explicitly and clearly labeled with the SKUs, which are clearly labeled and packaged together, the number of boxes per SKU, and the number of items in the respective box. This information is required.

SKUs cannot be loose or tucked into boxes. SKUs MUST be packaged, labeled, and documented.

Yes. Repalletizing a shipment will be billed hourly and is a requirement to receive loose boxes. If you send us loose boxes, we will palletize them.

All boxes - regardless of if they're sent on a pallet or not, must have the following information included on the label.

All boxes that contain partial case packs MUST have this noted on the box, have the following information included on the label.

All boxes that contain multiple SKUs MUST have this noted on the box and have the following information included on the label. Please note that boxes with multiple SKUs may require the Atomix receiving team to re-box and re-label boxes for storage, which will be billed hourly.

All inventory must be barcoded. Barcodes (UPCs) are the backbone of our verification and inventory management strategy. If inventory is not barcoded, we can provide a stickering service of barcodes for $0.25/sticker, at a rate of $60 per hour. Sending items without barcodes, even if Atomix is notified in advance, will add time to the receipt of your shipment.

It's your choice how your inventory is stored and sent to us. Please note that Atomix is not responsible for any dust that may accumulate on inventory without protective packaging. For breakable items, it is the brand's responsibility to pack them carefully for safe storage within the warehouse.

Lot number and expiration date MUST be included and clearly on the physical product we receive from your manufacturer, as well as on case packs and master cartons. Without this information we can not track your expiration dates or lots.

Atomix provides temperature control. Any requirements MUST be communicated to your account manager. All boxes that contain product that needs to be stored at a specific temperature MUST be labeled with the requirements.

If there is an issue with a SKU or UPC on your product, Atomix will need to re-label the product. This will be done by Atomix and will cost $0.25/sticker, at a rate of $60 per hour.

A shipment that is correctly input into the Atomix App, correctly labeled by the manufacturer, and arrives intact takes approximately five business days to receive not including Mondays. SLA starts the day after the inbound shipment has been dropped at the Atomix Facility.

If a shipment is NOT put into the platform 5 DAYS before arrival, the shipment will take an EXTRA 10 to 15 DAYS to receive.

The size of the shipment and any additional work required by the Atomix team can add time to receiving. This is assessed on a case by case basis.

Yes! Atomix offers the option to expedite a shipment at an additional charge, and on a case-by-case basis. The shipment MUST arrive by noon in full the previous day to qualify for next day expediting.

The Atomix Team will only be able to receive inventory if a Warehouse Shipment is submitted through the Atomix platform. The Warehouse Shipment is required so that we are able to properly inbound your inventory within 5 days of receiving it.

Failure to comply with these requirements leaves you subject to additional special project fees, barcode fees and delays, the value of which will be determined on a case-by-case basis.

If the Warehouse Shipment is not correctly entered in the system 5 Business Days prior to arriving at the Atomix Facility, Receiving Delays will occur until the Shipment is properly inputted to the platform.