At Accident.com, we strive to provide high-quality, exclusive leads to our law firm partners. However, there may be instances where a lead refund request is rejected due to not meeting our refund validation criteria. In this article, we'll explain our standard refund validation process and the reasons why a refund request may be denied.
Our web form and call center scripts are designed to ensure the highest level of accuracy possible for the aspects of our intake process that we can control. However, we understand that leads may sometimes provide inaccurate information during the intake process.
When reviewing a reported lead, we thoroughly examine how the claimant answered each question on the intake form and listen to the entire call recording before making a final determination. We approve refunds for the following reasons:
The user is not located in the geographic area you specified for receiving leads.
The user is not seeking legal services within the practice area you requested.
The user is a duplicate of a prior lead we provided to you.
The user has provided false or nonsensical information that conflicts with the "additional details" section of the lead.
Throughout our review process, we look to confirm the dispute eligibility within the call center recording and the "additional details" section of the intake form. If there is a contradiction between the "additional details" section and the rest of the form or the call center recording, we will approve your refund request.
If you have any questions or concerns regarding disputed leads, please email us at concierge@accident.com. Our dedicated team is ready to assist you and ensure a seamless experience.