While we do not have a strict credit window or formal deadline for reporting leads, we recommend adhering to the following guidelines to ensure efficient case management and prompt assistance for our claimants:
Wrong Geographical area and wrong case type: If you receive a lead that falls outside your designated geographical area or case type, please report it to us as soon as possible. This will allow us to promptly redirect the claimant to the appropriate resources.
Unresponsive leads: For unresponsive leads, we kindly request that you make two contact attempts per day for 3-5 days. If the lead remains unresponsive after this timeframe, please immediately report it to our team. We will then make an additional nine attempts to reach the lead and, if successful, we will transfer the lead back to your firm.
For all other concerns: For any other concerns or inquiries regarding leads, we recommend reporting them within a reasonable timeframe of no more than two weeks. This will enable us to address the matter promptly and provide the necessary support or guidance.
While we do not impose strict deadlines, timely reporting of leads is crucial to ensure efficient case management and exceptional service for our claimants. Please do not hesitate to contact us if you have any further questions or require clarification.
If you have any questions regarding the credit window for reported leads please email us at concierge@accident.com.
The Accident.com Team