For full instructions, please refer to our Tech Docs. Here is a quick recap of the guide for your convenience:
Step 1: Log in to Live Hub
Open your web browser and go to the Live Hub login page.
Enter your administrator credentials (username and password) and log in.
Step 2: Open Billing
In the Navigation pane, select Billing.
Step 3: Turn on auto-recharge
On the Credit Card tab, turn on Auto-Recharge.
Step 4: Set the amounts
In the 'Threshold Amount' field, enter the balance at which to recharge.
In the 'Recharge Amount' field, enter how much to add.
Click Apply, and then confirm with Yes.
Auto-recharge restores your balance to the threshold plus the recharge amount. If the balance falls well below the threshold before auto-recharge runs, the charge may be larger than the recharge amount you configured.
Example and Recommendation:
Suppose you set the recharge threshold to $50. When your account credit reaches $50, auto recharge will be triggered before your balance falls below this level.
This buffer ensures you have enough time to resolve any issues (e.g., updating a payment method) if the recharge fails, keeping calls running uninterrupted.
To meet your usage needs, set a higher threshold based on your traffic. For instance, if your usage is higher, a threshold of $100 might be more appropriate to provide an even larger safety buffer.
Step 5: Save Changes
Click Save to apply your auto recharge settings.
Step 6: Verify Auto Recharge
Return to the Billing page to confirm that auto recharge is enabled.
Ensure the threshold and recharge amount are correctly displayed.
Why Use a Higher Threshold?
Setting a higher threshold ensures that the auto recharge process starts before your balance is critically low. This extra buffer gives you enough time to fix any issues, such as a failed card payment, while keeping your calls running smoothly. For example, if the threshold is set to $50, auto recharge will trigger at $50, allowing uninterrupted service even if a recharge issue occurs.
Happy Recharging! ā”š³
The Live Hub Team