Identify the message: A local app lock, Bluetooth problem, legal speed limit and account restriction need different solutions. Check the exact scooter model and message. Sudden power cuts, jerking or a brake/steering fault also need technical assessment; stop riding if the scooter is unsafe.
If you have paid or returned an item: Support needs to match the payment or return to the correct account, order and vehicle. A carrier receipt is evidence of handover, while warehouse receipt is a later stage. A pending record or old scooter still shown in the app does not by itself prove that you have not returned it.
Try the relevant refresh once: Keep the scooter stationary, use the latest available Augment app and open the affected scooter. If the restriction banner offers Resolve → Refresh status, use it. You can also refresh the scooter list if that control is available. Skip this if you already tried it; repeated reinstallation, new accounts or repeated lock/unlock cycles do not reconcile payments or returns.
If the restriction remains: Contact support in the existing conversation with the message and any payment, carrier or service-completion evidence not already supplied. We will review the records and the next action. A refresh does not itself settle a payment or record a return, and a completed repair does not guarantee that every account restriction has cleared.
Model limits: The seated Augment 360 uses its own supported NFC/Bluetooth and vehicle instructions. Do not apply a stand-up scooter’s app or legal speed settings to it. A status refresh does not bypass a road-law limit or change vehicle approval.