1) About the manual :
• For your driving Safety, please read this user manual carefully before using and ensure to be able to ride the e-scooter under correct guidance.
• Please note “warnings” and “tips” in this manual particularly.
Warnings: Improper operation may result in personal injury. Tips: Helpful advice & clues for the usage of e-scooter.
• Should you have any inquiries, please contact Augment immediately.
Tips:
A. Children below 14 years old shall be accompanied by an adult.
B. The people without experience, balance and/or physical coordination, should learn to ride with accompanies.
C. Children may not clean or maintain the e-scooter alone.
D. Check the traffic rules before using your e-scooter Always wear a helmet when riding.
E. E-scooter is not a toy for tricks. Our replacement service does not cover damages caused by intent or misuse.
F. Always keep the e-scooter locked if you leave it in public places. The best way to lock is to use a cable lock for bicycles. Make sure you have adequate home insurance to cover thefts.
*WARNING! IMPROPER USE OF THE SCOOTER AND/OR FAILURE TO READ THIS USER MANUAL MAY LEAD TO SERIOUS BODILY INJURY. AUGMENT WILL TAKE NO RESPONSIBILITY FOR ANY INJURIES CAUSED BY IMPROPER USE WITHOUT FOLLOWING THE MANUAL.
2) Safety Notes :
Always use caution when riding an e-scooter. Take into account traffic rules and weather conditions.
• Check tyres, brakes and other parts before riding. Contact customer service if necessary.
• Do not cause damage to other persons or their belongings.
• Do not tamper with or modify the e-scooter.
• Do not immerse the e-scooter in water.
3) Safety Precautions:
Please note that you may lose balance, crash or fall over when you ride an e-scooter. To avoid injury, you should be familiar with this manual and keep the e-scooter in good condition.
A. DO NOT ride with two people or more.
B. Children under 14 may drive only when accompanied by parents. Pay extra attention when driving pregnant.
C. Max Load: 100 kg.
D. DO NOT Drink- or drug-drive.
E. DO NOT call or listen to music when you ride the e-scooter.
F. Be careful of the road with roadblock, sandstone, ponding, mud, wet, ice and snow, slope (angle > 15°) stairs, dark area when you are riding.
G. DO NOT use in dangerous area, where the exploding or catching fire may be caused by something inflammable or explosives.
H. Use cycle paths. Avoid riding on the road.
I. DO NOT ride when it rains.
J. Safety measurements should be taken before riding, e.g., : wear sportswear, helmet, kneecap, elbow pads and so on.
4) Notice of Buttons :
1. Power Switch: Long press the power button to turn on/off.
2. Function key:
a. Short press function key: Cycle to switch drive modes. Beginner mode: Drive mode indicator is not displayed. Normal mode: Drive mode indicator shows white. Sports mode: Drive mode indicator shows red.
b. Shortly, press the function key twice to turn on/off the headlights, and the tail lights are always on.
3. Accelerator: Press the acceleration button to start and accelerate.
4. Brake: Hold the brake handle to brake. Lightly step on the rear fender to assist the brakes.
5. Cruise mode: Keep the current speed for 6 seconds to enter the cruise mode; Exit the cruise mode when pressing accelerator again or brake.
5) Pre-assembly instructions :
1. Pull up the head tube while pressing down the rear wheel fender.
2. Fasten the folding spanner and use the folder fixing ring to fix the folder wrench.
3. Fix the brake neck securing ring with M5 hex wrench.
4. Tighten handlebars (Pay attention to the direction of rotation when tightening)
5. Adjusting the folding ring properly according to the shaking of the neck.
Folding chart :
1. Loosen the folder fixing ring.
2. Open the folder wrench.
3. Fold the head tube and fix the wrench.
4. Gently press down to hook.
6) How to uninstall / install the battery.
Disassembly :
1. Pull the lock on the battery case.
2. Push the battery up from the bottom.
3. After pushing the battery up, pull it out horizontally.
Install :
1. Insert the battery horizontally into the pole.
2. Push down until the lock latch of the battery is tightened.
7) How to ride the scooter :
*Wear helmets and other protective equipment before riding.
1. Press the POWER button for 2 seconds.
2. Launch your scooter by kicking up the pace with your foot. You can increase the range with using a brisk kick for a proper initial speed.
3. Balance both feet on your scooter when you have enough pace.
4. Press the throttle button slightly on your right hand to start, and rotate the handle to turn.
5. Continuously press throttle to speed up.
6. Grasp the brake handle to slow down or stop.
7. When the scooter stops or run at a slow speed, you can get off.
8) Battery Instruction :
*The instruction shows how to charge and maintain the battery, some safety notices and the specification. Please use the battery properly according to this instruction to prolong the battery life and its performance.
Battery Safety :
Do not use the battery if:
• If the battery casing is damaged.
• You notice an odour, excessive temperature or leakage. Do not touch the leakage.
• Do not allow children or animals to touch the battery.
• Disconnect the battery charger before installing or driving.
• Use only the original Augment battery charger.
• Please note the operating temperature of the battery to maximise the operating range.
• Lithium batteries are considered dangerous and require local law to allow transportation.
• The battery contains dangerous substances. Please do not open the battery. Do not insert anything into the battery.
• It is forbidden to charge a lithium battery that has been over-discharged. A battery that has been over-discharged has a safety hazard and can only be scrapped.
*Tip: When the internal temperature of the battery exceeds 45 °C, the battery is protected. Do not charge the battery at high temperature (45 °C) or charge the battery in a high temperature (40 °C) environment. Only use the original charging equipment to charge the electric scooter.
Charging :
• Open the charging port cover, make sure the charging port is clean and dry.
• Connect the charger with the battery and the other end with power (100V–240V; 50/60Hz), make sure the charging indicator is on.
• When the light is red, the battery is charging. Otherwise, make sure it is connected correctly.
• When the charger indicator is green, charging is complete.
Tip: First connect the charger to the power socket and then to the battery.
*When charging is complete, replace the rubber cover on the charging plug to avoid dirt accumulating in the battery charging port.
9) Most common problems :
In daily use, punctures are difficult to avoid. In the event of a puncture, we will send you a replacement e-scooter. If you wish, you can also replace the tyre yourself. If you decide to replace the tyre yourself, we will send you a new inner and/or outer tyre. For full instructions on how to change your tyres, please visit our website : www.augment.eco.
Another common problem is controller failure due to moisture or overloading. Replacing the controller is too difficult to do at home, so contact our customer service, and we will send you a replacement electric e-scooter free of charge.
You can find other issues and solutions on our website under the “Help Centre” tab.
We wish you comfortable and safe journeys!
10) Range :
Many factors like rider’s weight, inclines, temperature, and wind affect the range as well as number of accelerations. In the mild summer conditions (temp approx. 20 Celsius, mild or no wind) on the relative flat city environment, the 80 kg rider normally reaches 15–25 km range. The range for the heavier 100 kg rider drops to 10–20 km.
Lighter rider (60 kg) will reach 18–27 km range. The best way to increase the range is to buy an extra charger for your workplace. You can also rent an extra battery. You can choose between a standard 360Wh and an LR 460Wh battery.
11) Augment e-scooter replacement service :
Augment.Eco subscription includes an all-inclusive replacement e-scooter service, which also covers wear and tear from normal use.
Electric scooters are subject to heavy use and, regardless of the brand, they will fail. The biggest advantage of our service is that your electric scooter is always in working order, free of charge.
Our service guarantee covers all faults and wear and tear, excluding those resulting from prohibited use.
In the event of a fault, please contact our customer service.
To make a claim, you will need the last 4 digits of the serial number located under the electric scooter’s deck.
Explain the possible fault as precisely as possible. It will also help us to describe the operation prior to the fault as accurately as possible.
We will supply you with a fully functional, serviced and cleaned electric power tool to replace the broken one.
Once you have received your replacement electric scooter, you can return the broken electric scooter to us in the same box in which the replacement e-scooter was delivered to you.
So keep the box for the return. We will cover the freight costs. If you want to repair the scooter yourself, we will supply you with the necessary spare parts.
The replacement service also covers unexpected damages like the electric scooter falls over on its own, or you falling over on your electric scooter.
However, the personal injuries are not covered, so make sure that you have a valid accident and liability insurance.
12) Maintenance :
Maintenance considerations:
• Make sure the electric scooter charger and charging cable are disconnected and ensure that the electric scooter is off.
• Wipe the frame with a soft cloth to clean the electric scooter.
Warning :
• It is forbidden to clean electric scooters by using hose or pressure washer or soaking it in liquid. This will cause permanent damage of the electronic devices in the e-scooter.
Storage :
• Please charge your electric scooter before storage, for preventing the battery from discharging too long time. Please ensure charge at least once every three months.
• Do not charge the battery if the e-scooter storage temperature is below 0 C. Disconnect the battery to charge it in a warm place, wait until the battery has warmed up above 10 C before charging.
• Store the battery in a dry place. If necessary, you can cover the e-scooter with a cloth to avoid dusting the scooter during storage
Warning :
• Do not dismantle the e-scooter. In the event of a scooter failure, contact Augment.Eco customer service