Once your package has been received, you must contact us on our Chat to inform us of the receipt, and ask us for a return slip in order to return the replaced equipment.

We will send you a return form to print and stick on the box, and to drop off at the nearest relay point to your home.

You don't have to pay anything.

Important : it happens that some relay points refuse large parcels, in this case you have to find a relay point that accepts them.