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What is the return procedure?

This is the return procedure, including all steps.

Jeremy Augment avatar
Written by Jeremy Augment
Updated over 2 years ago

Once your package has been received, you must contact us on our Chat to inform us of the receipt, and ask us for a return slip in order to return the replaced equipment.

We will send you a return form to print and stick on the box, and to drop off at the nearest relay point to your home.

You don't have to pay anything.

Important : it happens that some relay points refuse large parcels, in this case you have to find a relay point that accepts them.

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