General information

General information regarding our service

16 articles
JKevin Augment avatarPatrick Augment avatar+2
Written by Jaakko Augment, Kevin Augment, Patrick Augment and 2 others

Theft Coverage

Learn how Augment Theft Coverage works in practice.
J
Written by Jaakko Augment. Updated over a week ago

Share access of your e-scooter

This article clarifies how sharing access to an e-scooter works.
J
Written by Jaakko Augment. Updated over a week ago

What is the return procedure?

This is the return procedure, including all steps.
Kevin Augment avatar
Written by Kevin Augment. Updated over a week ago

Can I modify the Augment.eco scooter?

Can I put attachments on the scooter? Can I paint the scooter? Can I put stickers on the scooter?
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

How much does it cost (on average) to use different vehicles?

Why is it better to use an e-scooter for travel than other means of transportation?
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

How to change your scooters settings in the "Augment Scooters"- app

How to turn on/off sounds & cruise control , change driving mode & strength of eABS
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

What issues are covered through the replacement service?

How do I get a replacement scooter and what kinds of issues are covered through the service?
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

What happens after the minimum subscription period?

What happens after the minimum subscription period of 24 months? What are my options then?
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

What's an e-scooter subscription?

E-scooter subscription
Lise Augment avatar
Written by Lise Augment. Updated over a week ago

Do I have to wear a helmet?

What safety measures do I have to consider when driving an e-scooter?
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

Why my escooter is locked?

Why my escooter is locked?
Jeremy Augment avatar
Written by Jeremy Augment. Updated over a week ago

How to contact our customer service

How to get access to our customer service agents.
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

What do I get with the subscription?

What does the subscription include, and do I get the same privileges if I pay the full 24 months in advance?
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

Augment scooters app

Jeremy Augment avatar
Written by Jeremy Augment. Updated over a week ago

Shipping time

How long it takes for the e-scooter to come home to you
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago

Can you take the scooter abroad?

Can you take your scooter with you abroad, e.g. for vacations or business trips? Can I travel with the e-scooter?
Patrick Augment avatar
Written by Patrick Augment. Updated over a week ago