No. Your tenants continue paying exactly as they do now, bank transfer, standing order, whatever works for them. August sits in the background and automatically spots when rent arrives in your connected bank account.

Nothing changes for your tenants unless you invite them to the app, which gives them payment reminders and history but doesn't change how they actually pay.

No, rent tracking works regardless. August tracks rent automatically once you've connected your bank and added your tenancies. The moment rent lands in your account, August matches the transaction to the correct tenancy and notifies you immediately, no chasing, no checking.

Your tenants continue paying as they do now, whether that's bank transfer, standing order, or anything else. As long as rent arrives in the bank account you've connected, rent tracking works. Inviting tenants to the app is optional.

August matches payments using tenant information like their name. If rent arrives from a different account or someone else pays on their tenant's behalf, it might not match automatically.

To help August identify these payments, add details in the payment reference field when creating the tenancy. Include things like the payer's account name, payment reference they use, or any other identifying information.

If August isn't sure about a payment, we'll flag it and ask you to confirm which tenancy it belongs to. Once you've matched it, August remembers that account for future payments. This is why adding accurate tenant details upfront helps August learn faster.

Pretty much immediately. It takes a couple of minutes for August to sync your payments and start matching, in rare cases up to 30 minutes. Once you've connected your bank and added your tenancy details, August starts monitoring incoming transactions. You'll get instant notifications when rent payments arrive.

Yes, but you'll need to log it manually. Go to the specific rent payment period in the app and mark it as paid. August only tracks electronic payments automatically, the ones that appear in your connected bank account. If you want automatic tracking for cash-paying tenants, you'll need to ask them to switch to bank transfer.

Only connect the account(s) where you receive rent payments. If you use multiple accounts for different properties, you can connect all of them. If all your rent goes into one account, you only need to connect that one.

Yes, August is regulated by the Financial Conduct Authority (FCA). The same organisation that regulates banks and financial services in the UK. We work with Plaid, a company that specialises in secure bank connections and is also FCA regulated.

This means August meets the same strict security standards as your banking app. August never sees or stores your bank password. When you connect your bank, you log in through your own banking app - not through August.

August works directly with your bank using Open Banking, a secure technology that lets you link the account where you receive rent. This lets August:

Explained simply, Imagine August has a window into your account, it can only see in, never touch. The moment rent arrives, we spot it and match it to the right tenancy using the payment reference, amount, and date. All automatic. Zero manual work.

Open Banking is a government-backed technology scheme that lets you securely share your transaction data with companies you trust, like August. It's regulated by the FCA and built into every UK bank.

It's the same technology used by budgeting apps, credit card applications, and financial tools across the UK. Open Banking is what allows August to see your transactions without ever accessing your money.

Plaid is the company that creates the secure connection between August and your bank. They're a trusted technology partner used by millions of people in apps like Monzo and Revolut.

Here's how it works: You give August permission to connect. Plaid creates a secure, read-only link to your bank. Your bank sends transaction details through Plaid to August. August uses this to track rent automatically.

Plaid encrypts everything and never stores your banking password. Neither August nor Plaid can ever move your money or make payments. It's view-only access.

Yes, it's completely safe. August is regulated by the Financial Conduct Authority (the same body that regulates banks) and meets the same security standards as your banking app.

When you connect your bank, we can only see transactions coming in and out - things like payment dates, amounts, and who paid you. We can't see your balance, we can't access your money, and we definitely can't move or spend anything.

Think of it like giving someone view-only access to a document - they can read it, but they can't edit or delete anything.

No. August has read-only access, which means we can only view transaction information. We cannot move money, make payments, or access your funds in any way. Think of it like giving someone view-only access to a document - they can read it, but they can't edit or delete anything.

Simply connect your new bank account in August and disconnect the old one. Your payment history and tenancy records stay intact, you're just changing where August looks for incoming rent payments. If you're switching mid-month, connect the new account before closing the old one to avoid any gaps in tracking.

August supports 99% of UK banks, including all major high street banks like Barclays, HSBC, Lloyds, NatWest, and Santander, plus most newer banks like Monzo, Starling, and Revolut. If your bank offers Open Banking, it'll work with August.

The easiest way is to disconnect directly from your banking app. Look for "Connected accounts" or "Open-banking connections" in your bank's settings and remove August.

Once disabled, August immediately stops accessing that account. This stops automatic rent tracking working until you connect another account. You can reconnect anytime if you change your mind.

No problem. When you create a tenancy, you can set the payment frequency to weekly, monthly, or any other schedule. August will track payments based on whatever frequency you choose. Weekly rent gets tracked just like it does when the rent schedule is set to monthly.

Yes. If you have multiple tenants sharing a property (like an HMO), you can create separate tenancies for each tenant within the same property. August will track each tenant's rent individually, so you can see who's paid and who hasn't.

No. August tracks rent automatically whether your tenants are invited or not. Once you've connected your bank, you'll get instant notifications when any payment lands - standing order, bank transfer, anything.

Inviting tenants is optional, but it does help. When tenants use the app, they receive reminders before rent is due and nudges when it's late, making on-time payments 75% more likely. They can also see their payment history in the app.

They still pay by bank transfer as normal, August just helps them remember.

When a tenancy ends, August stops tracking rent for that tenant. Simply create a new tenancy for your incoming tenant with their details and rent amount. Your old tenancy records and payment history stay saved in August, so you always have a complete record.

No. If your tenancy rolls over month-to-month without a fixed end date, just leave the end date blank when creating the tenancy. August will continue tracking rent automatically until you end the tenancy manually.

Yes. You can edit the tenancy details at any time to update the rent amount. Just go to any specific rent payment period, click edit and you can update the rental amount. This is useful when rent increases during a renewal or when terms change. August will track the new amount from that point forward while keeping your previous payment history intact.

August will flag potential matches and ask you to review them. You'll see an alert showing one or more transactions that might be the rent payment, with confidence scores so you know how likely each match is.

August usually asks for confirmation when the date or amount doesn't match exactly, or when the payment reference is unclear. You can view all transactions from that period if you need to find the right one manually. Once you've confirmed the match, August remembers that account for future payments and won't ask again.

August matches payments using the tenant's name, payment amount, due date, and payment reference. When rent arrives in your account, August checks these details against your tenancies to find the right match. This is why adding accurate tenant information when creating tenancies helps August work automatically.

Yes. If you receive cash or a payment outside your connected bank account, you can manually mark the rent as paid. Just go to the specific rent payment period in the app and mark it as paid. This keeps your records accurate even for payments August can't track automatically.

August tracks every payment and shows you exactly when it arrived. For late payments, you'll see how many days overdue it is. For partial payments, August displays each instalment separately and automatically calculates what's still outstanding.

You can match multiple transactions to the same rent payment period, so whether your tenant pays in two parts or five, you'll always have a clear picture of what's been paid and what's still owed.

Yes, August can track payments up to 2 years in the past, but only if it knows to look for them.

Here's how it works: If you add an old tenancy (say, one that started last year), August will automatically search your transaction history and match those past payments to that tenancy. This means you can see your complete payment history without any manual work.

If you haven't added the tenancy details, August won't know which old transactions are rent payments. In that case, you can manually mark historical payments if you want to keep everything in one place.

Go to the Finances section and tap Rent. You'll see all your rent payments with clear status markers showing who's paid, who's late, and who's upcoming. For late payments, August shows exactly how many days overdue the rent is, so you can see at a glance who needs chasing.

Only if you've invited your tenants to the app. Tenants on August automatically receive reminders before rent is due, on the day it's due, and nudges when it's late.

If your tenants aren't on the app, you'll need to chase them yourself, but August makes it easier by showing you exactly who's late and by how many days.

Yes, but only for tenants who've been invited to the August app. They'll automatically receive reminders before rent is due and nudges when it's late. Tenants who aren't on the app won't receive these reminders, you'll need to remind them manually.

August tracks payment patterns over time, so you can easily spot tenants with recurring late payment issues. The app shows you the payment history for each tenancy, including how many times they've paid late and by how many days. This gives you the evidence you need for conversations with tenants or if you need to take further action.

Yes. When you export from the Rent section, you can choose to include all properties or filter by specific ones. The exported statement will show rent payments for whichever properties you select, making it easy to generate a complete portfolio report or focus on individual properties.

August exports rent statements as Excel (.xlsx) or CSV files. Both formats open easily in Excel or Google Sheets, and can be sent straight to your accountant.

Each export includes property address, tenant name, payment date, amount, and payment reference - everything you need for your records.

You can export payment history for any date range you choose. Whether you need the last month, the current tax year, or multiple years of records, you can set custom start and end dates when exporting. August will include all rent payments within that period.

The rent statement includes standard information: property addresses, payment dates, amounts, and tenant details. While you can't customise which fields appear, you can filter by date range and property to control what's included in the export. Once exported to Excel, you can edit or format the spreadsheet however you need.

No. August tracks rent automatically whether your tenants are invited or not. Once you've connected your bank, you'll get instant notifications when any payment lands - standing order, bank transfer, anything.

Inviting tenants is optional, but it does help. When tenants use the app, they receive reminders before rent is due and nudges when it's late, making on-time payments 75% more likely. They can also see their payment history in the app.

They still pay by bank transfer as normal - August just helps them remember.

Tenants receive an email & text invitation to download the August app. Once they've signed up, they can see their current tenancy details, upcoming rent due dates, and their complete payment history. They also receive reminders when rent is due and can view proof of past payments if they need it for references or records.

Nothing changes. Your tenants keep paying exactly as they do now, and August tracks everything automatically in the background.

The moment rent lands in your connected bank account, whether it's a one-off transfer or a standing order, August spots it, matches it to the right tenancy, and notifies you instantly. You don't need to do anything.

August works with any payment method that shows up in your bank account. Standing orders, bank transfers, Faster Payments, if it arrives in your account, August tracks it.

No. Tenants can continue paying by bank transfer exactly as they do now, August tracks payments automatically regardless of how they pay.

However, tenants can pay through August if they want to. Here's how it works:

Think of it like this: instead of manually typing in your bank details every month, tenants just tap "Pay" in August and it does the hard work for them.

Here's what happens:

It's literally just a bank transfer, August is just making it quicker and easier by filling everything in for them.

No, in-app payments are completely free. August enables tenants to send payments directly from their bank account to your bank account with no fees or costs for either party. It works exactly like a traditional bank transfer.

No, this feature is optional. If you link your bank account with August, the app will still notify you when rent has been paid, regardless of how the tenant chooses to pay (whether through August or their existing payment method).

Key features even without in-app payments:

Yes, fully secure. August works directly with banks, and the money is sent directly from the tenant’s account into your account. August never holds or touches your funds.

Yes, August is regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 as an agent of Plaid Financial Ltd. August integrates Plaid’s secure payment technology to work seamlessly with banks and maintain the highest security standards.

In-app payments are an optional, free feature that allows tenants to pay rent directly in the app.

This feature is entirely optional. If you or your tenants prefer not to use August for payments, the app will still function fully for Tenants to access to documents, maintenance reporting, reminders, and more.

Tenants can do either. Most tenants continue paying by bank transfer or standing order exactly as they do now. August tracks these payments automatically when they land in your account.

But tenants also have the option to pay directly through the August app if they prefer. It works just like a bank transfer, the money goes straight from their account into yours, but August fills in all your bank details for them automatically, making it quicker and easier.

Either way works. You'll get instant notifications when rent arrives, and August tracks everything automatically.