If you lose internet connection while logged into Care Track, the system will automatically switch into “Offline Mode” so that you can continue to chart. In the event of a major storm or planned outage, we recommend that you log into Care Track ahead of time so all the routines are downloaded. .
If you lose internet connection at a time when you are not using Care Track, you can use a hotspot device or tether from cellular data to navigate to Care Track and resume charting. At that time, if you’d like to conserve battery or if there’s a weak connection, you can always turn off the hotspot and continue charting in Offline Mode.
Please refer to your internal policies and procedures regarding the use of a hotspot or cellular data to access the internet when WiFi is down.
Anytime that you chart in Offline Mode, we strongly advise you to reconnect to the internet if possible at the end of the shift to sync all the data. If you can’t gain internet access at that time, please remember to find any device used in Offline Mode and login to Care Track once you regain an internet connection.
Follow the steps below to ensure Offline Mode data syncs:
Open the device that you used to chart
Reconnect to the internet
Open up Care Track and the data will automatically sync
Repeat the three steps above with all computers or devices that were used in Offline Mode