Step 1:
When a computer temporarily goes offline, eMAR continues to store documentation locally on that specific device and browser profile.
Step 2:
Once the same device and browser profile reconnect to the internet, the documentation should automatically sync to August Health.
When you click on the banner, this message appears:
Step 3:
Under normal conditions, no re-documentation is required if the device comes back online correctly and without changes.
When the internet connection starts to come back, you'll see this message:
What Can Prevent Offline Documentation From Syncing
Offline documentation may fail to sync and be permanently lost if any of the following occur before the device reconnects to the internet:
The browser is reset, cleared, or reinstalled
Example: clearing browsing data, cache, or cookiesA different browser is used later
Example: switching from Chrome to EdgeA different browser user profile is used
Example: each med tech logging into their own Chrome profileA different local computer login account is used
Example: switching Windows or macOS users“Private” or “Incognito” browser mode is used
In these situations, the system cannot recover the data because it was stored locally and never successfully synced.
Key Rule to Remember:
Offline documentation will only sync if all three of the following remain the same when reconnecting:
The same physical computer and the same local computer login account
The same browser
The same browser profile
Important: Changing browsers or profiles = changing the storage location.