Not sure which Aunty service is right for you?
Here’s a quick breakdown of how our two core services work, what’s included, and who they’re best suited for.
🧼 Housekeeping
Our Housekeeping service is based in Melbourne and covers all the physical prep between guest stays. It includes:
Professional Airbnb cleaning
Linen supply and boutique toiletries (available as add-ons)
Kitchen essentials and welcome beverages (available as add-ons)
Access checks and full property setup
Post-clean reports with photos
Calendar sync for automatic scheduling
Best for: Hosts who want consistent, high-quality turnovers in Melbourne.
🛎 Front Desk
Front Desk is our 24/7 guest messaging and concierge support, available Australia-wide. It includes:
Fast replies to all guest messages, day or night
Help with check-ins, late checkouts, access issues, and general questions
Emergency escalation to you when needed
A digital guidebook tailored to your property
Calendar sync for stay-based automation
Best for: Hosts who want to stay hands-off with guest messaging while keeping their response rate high and their guests supported.
You can use both services together or choose just one.
We’ll help you figure out what fits your setup best.