How much does it cost to replace or upgrade a component?
Most components are around $350 or less. We have a simple rule - never more than 1/4 of your original mattress price per component. Our philosophy is we don't profit from component swaps - we want to help your mattress last forever and reduce waste.
What would the upgrade cost from the Cooper to the Aroura be?
You'd pay the price difference between the two mattresses plus a service visit fee. So if you bought a Cooper Queen ($1,750) and wanted to upgrade to Aurora Queen ($2,450), that's $700 difference plus the delivery fee to swap out your polyfoam for latex and add the micro springs.
Is the mattress hot?
Nah, they're designed to sleep cool. The spring unit is what keeps things breathable—coils all the way to the edge mean air flows right through. Our wire edge support (instead of foam boxes) helps air circulate better under the mattress, which prevents moisture buildup.
On the Aurora and Cloud, we use natural latex on top, which keeps heat down. Remember, more foam = more heat trapped. So, if you sleep hot, it's best to strike a balance between "plushness" and coolness.
Does the mattress have handles?
Yes. All of our mattresses use the same cover that includes two handles on either side of the mattress.
Are zones overrated?
I tend to think manufacturers put zones in because they think they have to, to meet the market. It's so common that manufacturers think they have to do it.
When I started making mattresses, I was told I needed to put zones in. When I stopped with the zones, my returns went way down. I think zones are a story that sounds really fancy and technical. It's easy to explain, you can say something is more expensive because it has more zones. For example, "9-zone" sounds more impressive compared to "3-zone".
The problem is that women typically have bigger hips and smaller shoulders than men, and men typically have bigger shoulders and smaller hips than women. So they would require the opposite zoning to each other.
Polyfoam core vs pocket spring core
Environment: Pocket springs win this by a mile. A polyfoam core is essentially 20-40kg of un-biodegradable polyurethane plastic. A spring core is mostly steel, which can be recycled an infinite number of times. Winner: Pocket springs
Motion Transfer: Polyfoam core wins here every time. Foam absorbs energy rather than returning it (less elasticity = less motion transfer). If you need a bed that is completely "dead" to movement, foam is the only way to get it. Winner: Polyfoam
Support: Foam provides passive support—it absorbs your weight to hold you in. Pocket springs provide active support—they actively push back against gravity to hold you up. Because springs have progressive resistance (they naturally get firmer the deeper you compress them), they are structurally superior at keeping your hips elevated and your spine aligned. Winner: Pocket springs
Durability: I've seen a lot of dipped foam, but I've never seen a dipped spring. Foam does not have anywhere near the structural resilience of tempered steel. Even latex, which has incredible resilience, isn't as durable as pocket springs in the core. I know guys who have been making mattresses for more than 40 years, and none of them would use a polyfoam core. Winner: Pocket springs
Feel: Everyone is different. Some prefer the "hug" of foam, others prefer the "bounce" of springs. Winner: Draw (Personal Preference)
Heat: Pocket spring is the clear winner here. A spring core is mostly air, creating a bellows effect that pumps hot air out. A solid foam core is a giant insulator that traps body heat. More foam = more heat. Winner: Pocket springs