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Tracking numbers, tracking updates, and tracking conversion

How to track orders, receive tracking updates, and convert tracking numbers.

Updated over a week ago

Introduction

This comprehensive guide explains how tracking numbers, tracking updates, and tracking conversions work across different order fulfillment scenarios. Whether you're fulfilling orders manually, using Fulfilled by AutoDS (FBA), or using Auto-Order automation, you'll learn exactly how tracking information flows from suppliers to your customers.

By the end of this guide, you'll understand when tracking updates automatically, when you need to take manual action, how to use tracking conversion to protect your business identity, and how to troubleshoot tracking issues effectively.

Important: Tracking capabilities vary depending on which order fulfillment method you use, and knowing what to expect helps you manage your dropshipping business effectively.

Learn more about how to choose your order fulfillment method here.

Tracking benefits

Understanding and properly managing tracking provides several key advantages for your business:

  • Improved customer satisfaction: Providing accurate tracking information keeps customers informed and reduces anxiety about order status.

  • Reduced support inquiries: Customers can track their own orders instead of contacting you for updates.

  • Protection from disputes: Detailed tracking information with delivery confirmation protects you from false "item not received" claims.

  • Professional branding: Tracking conversion allows you to hide supplier identities and maintain your business brand.

  • Platform compliance: Using proper tracking formats ensures compliance with selling platform requirements and policies.

  • Better seller metrics: Accurate tracking updates help maintain good seller performance ratings on marketplaces like eBay and Amazon.

  • Time savings: Automated tracking updates eliminate the need to manually check supplier sites and update tracking information.
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Tracking for Fulfilled by AutoDS orders

When using the Fulfilled by AutoDS (FBA) service, tracking is fully automated and integrated into the platform. This section explains how tracking works for FBA orders and how to access tracking information.
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How tracking updates work for FBA orders

Fulfilled by AutoDS orders benefit from complete tracking automation:

  • Automatic tracking retrieval: AutoDS automatically retrieves tracking numbers from suppliers when they become available.

  • Automatic platform updates: Tracking information updates automatically on the AutoDS platform 6 to 12 hours after the supplier ships the order.

  • Real-time tracking logs: Detailed tracking logs are available directly in your AutoDS account.

  • Delivery confirmation: Complete delivery information, including date, recipient name, and proof of delivery, is accessible.

  • Tracking conversion available: All tracking conversion methods (Qtrack, BlueCare Express, Tracking Conversion Generator) are available for FBA orders, depending on your supplier.

Check the complete list of supported suppliers for FBA here.

Important to know about tracking updates when using FBA:

  • Initial tracking availability: Tracking information typically becomes available 24 to 48 hours after the order status changes to Ordered.

  • Carrier scanning: This delay is normal and allows time for the carrier to scan and process the package in their system.

  • Platform sync: AutoDS automatically updates tracking on your selling channel according to the rules and availability of each platform.

  • Delivery ETA: The Estimated Time of Arrival is displayed in a column on the Orders Page according to the supplier's ETA information.

Note: Tracking update behavior depends on your selling channel's permissions and API capabilities, not the AutoDS system. Different selling platforms have different requirements and restrictions regarding how tracking information can be accessed and displayed.

To view tracking information for your FBA orders:

  1. Navigate to the Orders page in your AutoDS account.

  2. You can filter by status, such as Ordered or Shipped, to narrow results.

  3. Once the order status changes to Shipped on the supplier's website, AutoDS places the tracking number in the Tracking Number column.

  4. Click the tracking number to open the shipment details on 17track, where you can view real-time updates.

Click here to learn more about order statuses and filtering your orders.

Confirming delivery details for FBA orders

Suppliers use various carriers for shipping, and delivery confirmation timing can vary depending on the carrier and destination. To verify delivery for FBA orders:

  1. Navigate to the Orders page in your AutoDS account.

  2. You can filter by Ordered status to narrow results.

  3. Locate the specific order.

  4. Click Details to check the Order Logs and look for entries that show:

    • When the tracking number was added

    • Any errors or delays in the process

  5. Click the tracking number.

  6. You will be redirected to 17track, where you can view complete delivery information, including:

    • Delivery date and time.

    • Recipient name.

    • Delivery location details.

  7. Screenshot or save this information if needed for disputes.

  8. You can share this information with your buyer if requested.

This detailed delivery information provides transparency and builds trust in your dropshipping business, while also protecting you from false "item not received" claims.

Tip: If your order has Amazon as the supplier, AutoDS will often display an “Amazon Screenshot” under the order’s status.

This screenshot contains delivery updates pulled directly from Amazon and provides additional visibility into the shipment’s progress, sometimes even when a tracking number is not available yet.

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Troubleshooting FBA tracking issues

When using Fulfilled by AutoDS (FBA) for order fulfillment, you may occasionally encounter tracking-related issues that require troubleshooting to ensure smooth order processing and customer satisfaction.

Tracking number not yet available

If tracking is not showing after 48 hours for your FBA order:

  1. Verify that the order status has been updated to Ordered or Shipped.

  2. Wait an additional 24 hours, as some suppliers take longer to provide tracking.

  3. If tracking is still missing after the Estimated Time of Arrival (ETA) has passed, contact AutoDS support.

Tracking shows "invalid" status

The tracking number may be new or not yet active in the carrier's system:

  1. Wait a few hours and check again.

  2. Click the tracking number.

  3. You will be redirected to 17track, where you can choose "Official Website" to check directly on the carrier's page.

  4. The tracking will become active once the carrier receives and scans the package.

  5. If tracking is still showing invalid, contact AutoDS support.

Tracking is not updating on the selling channel

If you receive a tracking update on the AutoDS platform, but it's not reflecting on your store:

  1. Check your selling channel's tracking update settings in AutoDS.

  2. Verify that your platform allows automatic tracking updates.

  3. Manually change the status on your selling channel if automatic updates are not supported.

  4. Some platforms require manual tracking updates or only accept tracking from specific carriers.

No tracking, even though the order shows Delivered

Some suppliers (such as Home Depot or Walmart) may deliver orders directly (dropoff) without providing a tracking number, especially for low-value items:

  1. Check if the order is from a supplier known for untracked shipping (Home Depot or Walmart).

  2. You can configure your Supplier Settings to automatically mark the order as Delivered after a specific number of days.

    • Go to Settings in your AutoDS account.

    • Select Supplier Settings from the menu.

    • Choose the supplier (Home Depot or Walmart).

    • Open the Orders tab.

    • Enable Mark order as Delivered automatically.

If you need delivery proof, contact AutoDS support.
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Best practices for FBA order tracking

  • Monitor tracking availability: Check your Orders page regularly to ensure tracking numbers appear within the expected timeframe.

  • Proactively communicate: Send tracking information to customers as soon as it becomes available, even if AutoDS updates it automatically on your selling channel.

  • Use tracking logs: Reference the detailed tracking logs when responding to customer inquiries about delivery status.

  • Screenshot delivery confirmation: Save delivery confirmation screenshots for high-value orders to protect against disputes.

  • Enable notifications: Set up email notification alerts in your Settings for order status changes so you're immediately aware when tracking becomes available.
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Tracking for Auto-Order (semi and full automation)

When using Auto-Order with your own buyer accounts, tracking capabilities depend on whether you're using semi-automation (tracking updates only) or full automation (order placement and tracking updates).

Learn more about auto-order semi and full automation here.


How Auto-Order tracking works for semi and full automation

Auto-Order provides automated tracking features similar to FBA, but orders are placed through your connected buyer accounts:

  • Automatic tracking retrieval: AutoDS automatically retrieves tracking numbers from your buyer account after the order ships.

  • Automatic platform updates: Tracking numbers are automatically updated on your selling channel according to platform permissions.

  • Real-time tracking logs: Detailed tracking logs are available in your AutoDS account.

  • Tracking conversion available: All tracking conversion methods (Qtrack, BlueCare Express, Tracking Conversion Generator) are available for Auto-Order, depending on your supplier.

Check the complete list of supported suppliers for Auto-Order here.

How it works:

  1. AutoDS monitors the order for tracking information after it is placed (either manually via semi-automation or automatically via full automation).

  2. When tracking becomes available, AutoDS automatically retrieves it.

  3. AutoDS automatically updates the tracking number on your selling channel.

  4. Complete tracking logs are created and maintained in AutoDS.

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How to set up tracking updates for Auto-Order automation

Setting up email forwarding is essential for the Auto-Order (Buyer Accounts) method because it allows AutoDS to automatically receive supplier tracking emails and update orders without manual action.

Important: Forwarding all inbox emails is required to avoid issues if suppliers change the format or sender of tracking emails. Irrelevant emails are automatically discarded. For more security, you can create a separate Gmail account used only for suppliers.

To set the email forwarding up, you must:

  1. Log in to your Gmail account.

  2. Click the Gear icon in the top-right corner.

  3. Select See all settings.

  4. Go to the Forwarding and POP/IMAP tab.

  5. Open the AutoDS Platform.

  6. Go to Supplier Settings.

  7. Select the Store (if applicable).

  8. Select Supplier.

  9. Open the Orders tab.

  10. Scroll to find Your Unique Tracking Email.

  11. Click Copy.

  12. Return to Gmail.

  13. Scroll to Forward a copy of incoming mail to.

  14. Paste your Unique Tracking Email from AutoDS.

  15. Click Save.

Troubleshooting Auto-Order tracking issues

When using the Auto-Order (Buyer Accounts) method for order fulfillment, you may occasionally encounter tracking-related issues that require troubleshooting to ensure smooth order processing and customer satisfaction.

Tracking not appearing in AutoDS

If tracking is not showing for your Auto-Order:

  1. Verify your buyer account is still connected and active in AutoDS.

  2. Check that the order was actually placed on your buyer account by logging in directly.

  3. Confirm the supplier has provided tracking information on your buyer account.

  4. Wait 24 to 48 hours after order placement for tracking to appear.

If tracking is still missing after this timeframe, contact AutoDS support.

Buyer account connection issues

If AutoDS cannot retrieve tracking due to account connection problems:

  1. Navigate to Settings in AutoDS.

  2. Go to Buyer Accounts.

  3. Check if any accounts show connection errors or warnings.

  4. Reconnect the buyer account by re-entering your credentials.

  5. Verify the account is active and in good standing with the supplier.

To learn more about how to add a buyer account, click here.

Tracking format not accepted by the selling channel

If your selling platform rejects the tracking number:

  1. Enable tracking conversion to convert the tracking to an accepted format.

  2. Choose the appropriate conversion method for your platform (see tracking conversion section below).

  3. Ensure you have sufficient Auto-Order Credits for tracking conversion.

  4. New orders will use the converted tracking format.

Best practices for Auto-Order tracking

  • Maintain buyer account health: Keep your connected buyer accounts in good standing with the suppliers to ensure consistent tracking and retrieval.

  • Monitor account connections: Regularly check that your buyer accounts remain connected and active in AutoDS.

  • Use tracking conversion when needed: Enable tracking conversion if your selling platform has specific tracking format requirements.

  • Keep sufficient credits: Maintain adequate Auto-Order Credits to avoid interruptions in order processing and tracking conversion.

  • Review tracking settings: Periodically review your tracking update settings to ensure they're optimized for your selling channels.

Tracking for manual orders

When you fulfill orders manually without automation, tracking capabilities are limited compared to automated methods. This section explains what to expect and how to manage tracking for manual orders.

To learn more about handling your orders manually without automation, click here.

Important: Only update the manual order status in AutoDS when the supplier confirms the corresponding status change. This means you should update the status in AutoDS to match what the supplier shows in their system.
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For example, when the supplier's order status changes to Ordered (order confirmed and processing), update your AutoDS status to Ordered accordingly. When the supplier marks the order as Shipped with tracking information, update your AutoDS status to Shipped and add the tracking number to AutoDS. This ensures your records accurately reflect the actual order progress and prevents confusion or premature status updates.


How manual order tracking works

Manual orders are orders you place directly on supplier websites using your own accounts, without using AutoDS automation features. For manual orders:

  • No automatic tracking updates: AutoDS does not automatically retrieve or update tracking information from the supplier or carrier.

  • No tracking conversion available: Tracking conversion features (Qtrack, BlueCare Express, Tracking Conversion Generator) are not available for manual orders because AutoDS is not processing the order.

  • Manual tracking management required: You must manually check the supplier's website for tracking information and enter it into AutoDS. After you add the tracking number to AutoDS, the system automatically updates your selling channel with the tracking details, except if your store connects via eBay non-API (MIP).

Important: eBay non-API (MIP) stores require manual tracking updates on both AutoDS and eBay separately because the MIP connection method does not support automatic tracking synchronization to your eBay listings. In this case, you must log into your eBay account and manually update the tracking number on eBay for each order.

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Managing tracking for manual orders

Since you’re placing the order manually, ensure the tracking format complies with your selling channel’s policies.

We don’t recommend adding unconverted tracking numbers if your selling channel doesn’t support them. Platforms like eBay, for example, may flag orders or restrict seller accounts when tracking numbers from carriers they don’t recognize are used (especially from suppliers like AliExpress).

Adding unsupported tracking numbers to AutoDS could cause sync issues, failed tracking updates, or even buyer claims and lower seller metrics on your marketplace.

To manage tracking information for manual orders:

Step 1: Retrieve tracking from the supplier

  1. Log in to the supplier's website where you placed the order.

  2. Navigate to your order history or account orders section.

  3. Locate the specific order using the order number or date.

  4. Wait for the supplier to provide tracking information (typically 24 to 48 hours after order placement).

  5. Copy the tracking number exactly as it appears.

  6. Note the shipping carrier name (USPS, UPS, FedEx, DHL, etc.).

Tip: Some suppliers send tracking information via email. Check your inbox and spam folder if tracking is not visible on the website.

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Step 2: Update order status in AutoDS

To update the manual order status in AutoDS:

  1. Navigate to your Orders page in AutoDS.

  2. Locate the manual order.

  3. Click the order status dropdown to change the status to the current status provided by the supplier.

Note: Updating the status to Shipped signals that the order is on its way to the customer, and you can update the tracking number information on AutoDS.

Step 3: Add tracking number and carrier in AutoDS

To manually add a tracking number to AutoDS, follow these steps:

  1. With the order selected, click the three-dot menu icon next to the order.

  2. Select Edit Order from the dropdown menu.

  3. In the order editor, locate the Tracking Number field.

  4. Enter the tracking number exactly as provided by the supplier (no spaces or special characters unless included in the original).

  5. Select the Shipping Carrier from the dropdown menu:

    • USPS

    • UPS

    • FedEx

    • DHL

    • Other carriers as listed

  6. If your carrier is not listed, select Other and manually type the carrier name.

  7. Double-check that the tracking number is correct.

  8. Click Save.

Automatic sync to the selling channel

After saving, AutoDS will attempt to automatically update the tracking number on your selling channel, depending on your integration type:

Tip: To verify if tracking synced successfully, log in to your selling channel and check the order details to confirm the tracking number appears.

Step 5: Track shipping until delivery

Continue monitoring the shipment progress until the customer receives the package:

  1. Use the carrier's official website to track the package.

  2. Enter the tracking number on the carrier's tracking page.

  3. Check for updates every 1 to 2 days.

  4. Note any scanning events, transit delays, or delivery exceptions.

  5. Proactively notify your customer if you notice any delays or issues.

  6. Confirm when the tracking shows Delivered status.

  7. Verify the delivery date, time, and location match the customer's address.

Best practices for manual order tracking

  • Check supplier sites regularly: Set a daily schedule to check supplier websites for tracking updates on pending manual orders.

  • Document order details: Keep records of order numbers, tracking numbers, and estimated delivery dates for easy reference.

  • Update promptly: Enter tracking information into AutoDS and your selling channel as soon as it becomes available from the supplier.

  • Communicate with buyers: Proactively send tracking information to buyers through your selling platform's messaging system.

  • Monitor delivery: Continue checking tracking status until delivery is confirmed, especially for high-value orders or international shipments.
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Manual order: tracking limitations

  • Tracking conversion is not available for manual orders. Most manual order tracking cannot be converted and must be used in its original format.

  • Consider switching to Fulfilled by AutoDS or Auto-Order if you need reliable tracking conversion for all your orders.
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Tracking conversion

Tracking conversion is a feature that transforms the original supplier tracking number into a different tracking format or service. This conversion creates a new tracking number that maintains the same shipment information but presents it through a different tracking service or carrier format.

Requirements: To use AutoDS tracking conversion methods, you must enable and set order automation, Fulfilled by AutoDS, or Auto-order.

When to use tracking conversion

You should use tracking conversion in the following scenarios:

  • Hiding supplier identity: You want to prevent buyers or marketplace platforms from identifying your supplier (especially important when dropshipping from Amazon to eBay or other platforms).

  • Platform compliance: Your selling platform requires a specific tracking format that differs from what your supplier provides.

  • Improving customer experience: You need publicly trackable numbers on sites like 17track.net for customer convenience.

  • Dispute protection: You want easily verifiable tracking for customer disputes, chargebacks, or claims.

  • International sales: You're selling internationally and want to provide more reliable tracking information that's accessible to customers in different regions.

  • Marketplace restrictions: Your marketplace has policies against certain supplier types, and tracking conversion helps maintain compliance.
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Important: If your supplier’s original tracking number is not recognized, your order may appear untracked on the selling channel. This can negatively affect seller performance, account health, and customer satisfaction.


Important considerations for tracking conversion

When implementing tracking conversion in your dropshipping business, keep these critical factors in mind.
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ZIP code matching

  • Always ensure converted tracking ZIP codes match your listing location: Mismatched ZIP codes can raise red flags with customers and selling platforms, potentially leading to disputes or account issues.

  • Why this matters: If your listing shows you're located in California but tracking shows the package originated from New York, customers may question the authenticity of your business or suspect dropshipping.

  • How to set ZIP codes: Configure your ZIP code in your tracking conversion settings to match your business address or the address shown in your listings.

Conversion settings apply to new orders only

  • Timing: Conversion settings only apply to new orders placed after you activate the feature.

  • Existing orders: Orders that were already placed will retain their original tracking format and will not be converted retroactively.

  • Planning ahead: If you need tracking conversion, enable it before processing orders, not after orders have already been placed.

  • Testing: Consider placing a sample order to test and verify your conversion settings work correctly before processing customer orders.


Tracking conversion methods

AutoDS offers three tracking conversion methods, each designed for specific use cases and platforms. This section provides a detailed description of each method.

Qtrack conversion

Qtrack is a tracking conversion method that converts the original supplier tracking number into a Qtrack format with ZIP code masquerade capabilities.
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You can choose between two Qtrack conversion options:

  • Convert all tracking numbers to Qtrack: This option converts tracking numbers from all suppliers to Qtrack format with ZIP code masquerade.

  • Convert Amazon shipping carrier only to Qtrack: This option specifically targets Amazon shipping carriers for conversion while keeping other suppliers' tracking numbers unchanged.

Qtrack supported configurations

Supplier

Selling Channel

Conversion price
​(AO credits)

Amazon AU, DE, FR, UK, US.

Amazon, eBay (all regions), Etsy, Facebook, Shopify, WooCommerce, Wix

0.5 credits

When to use Qtrack

Qtrack is best for:

  • Hiding supplier identity with custom ZIP code: Qtrack allows you to set a custom ZIP code that matches your listing location, providing the most authentic appearance.

  • eBay US sellers: Qtrack is the recommended conversion method for eBay US sellers as it provides the most reliable and accepted tracking format.

  • Multi-channel sellers: If you sell on multiple platforms and need consistent branding across all channels.

  • Accuracy-focused sellers: Qtrack provides the most accurate tracking with same-location shipment detection capabilities.

  • Geographic authenticity: When you need tracking that appears to originate from your business location rather than a distant supplier warehouse.
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BlueCare Express conversion

BlueCare Express is a tracking conversion method that provides an alternative tracking service for your dropshipping orders.

You can choose between two BlueCare Express conversion options:

  • Convert all orders tracking numbers to BlueCare Express: This option converts all tracking numbers to BlueCare Express format.

  • Convert Amazon Shipping Carrier Only to BlueCare Express: This option specifically converts only Amazon shipping carriers while maintaining original tracking for other suppliers.

BlueCare Express supported configurations

Supplier

Selling Channel

Conversion price
​(AO credits)

Amazon DE, FR, UK, US

Amazon, eBay (US only), Etsy, Facebook, Shopify, WooCommerce, Wix

0.33 credits

Home Depot

Amazon, eBay (US only), Etsy, Facebook, Shopify, WooCommerce, Wix

0.33 credits

Important: BlueCare Express is no longer supported on eBay since July 2024. If you are selling on eBay, you should use Qtrack or Tracking Conversion Generator instead.

When to use BlueCare Express

BlueCare Express is best for:

  • Amazon-only dropshippers: If you primarily source from Amazon and need cost-effective tracking conversion.

  • Budget-conscious sellers: BlueCare Express is the most economical conversion option at 0.33 credits per conversion.

  • Supported platforms: Ideal for Shopify, WooCommerce, Etsy, Facebook, and Wix stores that accept BCE tracking format.

  • Cost efficiency: When processing high order volumes and needing to minimize conversion costs.

  • Home Depot sourcing: One of the few conversion methods that supports Home Depot as a supplier.
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Tracking Conversion Generator

The Tracking Conversion Generator is a specialized method designed specifically for Amazon Shipping Carrier tracking numbers, such as TBA tracking codes.

Important: Use this option only for Amazon Shipping Carrier (such as TBA tracking numbers). This method is not designed for other supplier tracking formats.

This method offers one conversion option:

  • Generate UPS/FedEx/DHL tracking number: Converts Amazon TBA tracking numbers into recognizable carrier formats like UPS, FedEx, or DHL.


Tracking Conversion Generator supported configurations

Supplier

Selling Channel

Conversion price
​(AO credits)

Amazon AU, DE, FR, UK, US

Amazon, eBay (all regions), Etsy, Facebook, Shopify, TikTok (US only), WooCommerce, Wix

1 credit

When to use Tracking Conversion Generator

The Tracking Conversion Generator is best for:

  • Amazon TBA tracking numbers specifically: This method is designed exclusively for converting Amazon's proprietary TBA tracking format.

  • When other methods fail: If Qtrack or BlueCare Express do not provide acceptable results for your needs.

  • Recognized carrier names: When you need tracking that shows recognized carrier names (UPS/FedEx/DHL) for customer confidence.

  • TikTok Shop sellers: This is the only tracking conversion method supported for TikTok US Shops.

  • Backup conversion: The system automatically retries up to 3 times before keeping the original tracking number if conversion fails, ensuring you always have a tracking number.

How automatic retry works

The Tracking Conversion Generator includes an automatic retry mechanism:

  1. AutoDS attempts to convert the TBA tracking number.

  2. If conversion fails, the system automatically retries.

  3. Up to 3 retry attempts are made.

  4. If all attempts fail, the original TBA tracking number is kept.

  5. This ensures you always have a tracking number to provide to your customers.
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Tracking conversion recommendations by platform

Different selling platforms have different tracking requirements and policies. This section provides specific recommendations for using tracking conversion based on your selling platform.
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Recommendations for eBay sellers

eBay has specific policies regarding dropshipping and tracking numbers that you must follow to avoid account restrictions.

  • Avoid suppliers who do not support tracking conversion: Suppliers like AliExpress do not support tracking conversion in AutoDS. Using suppliers without tracking conversion on eBay may result in your account being restricted for being identified as a dropshipper.

  • Always use tracking conversion for Amazon orders: When sourcing from Amazon for eBay sales, always enable tracking conversion to hide the Amazon branding and maintain your business identity.

  • Recommended conversion method for eBay US: Use Qtrack for eBay US sellers as it provides the most reliable and accepted tracking format with ZIP code masquerade capabilities.

  • Recommended conversion method for other eBay regions: For eBay sellers in regions outside the US, you can use either Qtrack or the Tracking Conversion Generator, depending on your needs.

  • Follow your shipping policies: Always upload products within the same timeframe as you set in your eBay shipping policies. This way, eBay will not ask you to provide the tracking number before you receive it from the supplier, helping you avoid late shipment defects.

  • Match ZIP codes: Ensure converted tracking ZIP codes match your listing location to avoid suspicion from buyers or eBay.
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eBay's policies explicitly address dropshipping, and using recognizable supplier tracking (like Amazon) can lead to:

  • Account warnings or restrictions.

  • Increased scrutiny of your listings.

  • Higher dispute rates if buyers identify the supplier and order directly.

  • Loss of competitive advantage.

  • Potential policy violations if not handled properly.


Recommendations for TikTok Shops

TikTok Shops has strict requirements for tracking numbers and delivery timeframes that require careful attention.

  • Avoid suppliers who do not support tracking conversion: Suppliers like AliExpress do not support tracking conversion. TikTok Shop policies require specific tracking formats that may not be compatible with all suppliers.

  • Limited tracking conversion support: Tracking conversion is only supported for TikTok US Shops using Amazon US, UK, DE, FR, and AU as suppliers. It is available only through the Tracking Conversion Generator method.

  • Comply with 24-hour tracking requirement: Tracking numbers must be provided within 24 hours according to TikTok policies. Upload products that the supplier can ship on the same day or at least within 24 hours to provide the tracking number in time and avoid penalties.

  • TikTok Shop does not support standard tracking conversion: TikTok Shop does not support Qtrack or BlueCare Express tracking conversion methods. Only the Tracking Conversion Generator is available for TikTok US Shops.

  • Use fast-shipping suppliers: To meet TikTok's strict timeframes, prioritize suppliers with same-day or next-day shipping capabilities.

TikTok Shop enforces strict tracking policies because:

  • Customer expectations for fast delivery are high on TikTok.

  • The platform prioritizes buyer experience and seller accountability.

  • Late tracking uploads result in penalties that affect your seller metrics.

  • TikTok competes with platforms like Amazon and needs to ensure reliable fulfillment.

Recommendations for Amazon sellers

When selling on Amazon while sourcing from other Amazon regions or suppliers:

  • Consider conversion carefully: Amazon's policies are complex regarding retail arbitrage and dropshipping from other Amazon marketplaces.

  • Use professional suppliers: If sourcing from Amazon for Amazon sales, ensure you comply with Amazon's dropshipping policy.

  • Qtrack or BlueCare Express: Both methods work for Amazon selling channels, but evaluate which provides a better customer experience.

  • Focus on delivery speed: Amazon customers expect fast shipping, so prioritize suppliers with quick fulfillment times.

Recommendations for Shopify, WooCommerce, Wix, and Etsy

These platforms generally have more flexible tracking policies:

  • Choose based on cost and features: Qtrack provides more features (ZIP code masquerade) while BlueCare Express is more economical.

  • Qtrack for professional branding: If you want tracking that matches your business location for brand consistency.

  • BlueCare Express for cost efficiency: If you're processing high volumes and need to minimize conversion costs.

  • Tracking Conversion Generator for TBA numbers: If you're specifically dealing with Amazon TBA tracking codes.

Recommendations for Facebook Marketplace and Facebook Shops

For Facebook Marketplace and Facebook Shops:

  • Qtrack recommended: Provides the most professional appearance and matches your business location.

  • Avoid revealing suppliers: Social selling customers may be more likely to search for your suppliers directly.

  • Clear tracking communication: Proactively share tracking information through Facebook Messenger or your chosen communication channel.

Order logs history

This section explains how the Order Logs work in AutoDS, allowing you to access a complete history of all events related to your dropshipping orders.

What are order logs?

Order Logs is a feature that provides a complete history of all events related to your orders. This feature records every action, status change, and update that occurs throughout an order's lifecycle, creating a comprehensive timeline that you can review at any time.

The Order Logs feature provides full transparency by showing exactly what happens to your orders at every stage. Whether an order is fully automated, semi-automated, or manually managed, this feature captures all relevant events and displays them in an organized, easy-to-understand format.

Benefits of using order logs

Understanding the benefits of order logs helps you leverage this feature effectively for better order management. Here are the key advantages:

  • Full transparency: See exactly what happens to your orders at every stage, from placement through delivery, giving you complete visibility into the order fulfillment process.

  • Better tracking: Access real-time updates and a detailed history of events, allowing you to monitor order progress and identify the current status instantly.

  • Improved order management: Quickly identify changes, delays, or issues by reviewing the complete event timeline for any order in your system.

  • Automation-friendly: Works seamlessly with both automated and manual orders, ensuring consistent logging regardless of how orders are processed.

  • Easier troubleshooting: Check past events to understand any issues with your order, making it simple to resolve customer inquiries and identify where problems occurred.

Before using the Order Logs, you should understand these key points about how the feature works:

  • For an order to have logs, it must have at least one recorded event after this feature was released on March 11th, 2025. For new orders, logging will begin as soon as the first update is made, either by you or the system. Orders that existed before this date will only show logs from the first event that occurs after the feature release.

  • The main event displayed is always the most recent update. When you view an order, the most recent event appears prominently so you can quickly understand the current order status without reviewing the entire history.

  • Logs continue even after delivery unless the order is FBA and refunded. This means you can review the complete order history even for delivered orders, which is helpful for customer service inquiries or dispute resolution. However, if an order is fulfilled through Fulfilled by AutoDS (FBA) and has been refunded, logging stops since no further changes can be made to that order.


How to access the order logs

This section provides step-by-step instructions for accessing order logs and viewing the detailed event history for your orders.

To view the order logs and tracking updates for any order in your AutoDS account, follow these steps:

  1. Go to the Orders page in your AutoDS account on the navigation menu.

  2. Locate the order you want to check by browsing your order list or using the search and filter options.

  3. Click Details on the Estimated Arrival column for the specific order to open the order details pop-up window.

When you open the order details pop-up, you will see the following information about your order events:

  • The main event of the order: This displays the last recorded update, giving you an immediate understanding of the current order status.

  • The last events with date and time: These show the two most recent events in chronological order, allowing you to see recent progress at a glance.

  • A link to view the full order history: Click this link to access the complete timeline of all events related to the order.

Note: The level of detail in the logs will always depend on the information shared by each supplier. For example, Amazon, as a supplier, has the most detailed logs because Amazon provides detailed messages about delivery, transit updates, and status changes. Other suppliers may provide less detailed information depending on their systems and tracking capabilities.


Order logs full history

To view the complete history of all events related to an order, click on See Full History in the order details pop-up. This opens a detailed log that includes comprehensive information about the order's journey from start to finish.

The full order history provides extensive details about your order, including:

  • Full logs of the order's journey: Every recorded event is displayed in chronological order, creating a complete timeline of the order lifecycle.

  • Order number: The unique identifier for the order, making it easy to reference in communications or support tickets.

  • Tracking number with direct link: The tracking number is displayed with a direct link to 17track.net, allowing you to view external tracking information with a single click.

  • All recorded status changes: Every status update is logged, including automated system updates and manual changes you make to the order.


Event types recorded in order logs

The Order Logs feature records various types of events to provide complete visibility into your order management. The following actions are automatically recorded as events in the logs:

  • Order status updates: Changes such as Ordered, Shipped, Delivered, Cancelled, or Refunded are logged with timestamps.

  • Shipping transit updates: Events during shipment, including package scans, transit points, and carrier updates.

  • Delivery status changes: Final delivery events, including successful delivery, delivery attempts, or delivery exceptions.

  • Buy price modifications: Any changes to the purchase price of the order are recorded for your financial tracking.

  • Address changes: Updates to shipping addresses, whether made by you or through automated processes.

  • Product ID updates: Changes to the product identifier, which may occur when suppliers update their systems or when variations are modified.

These event types ensure that every important action related to your dropshipping orders is documented and accessible for review.


How logs work for different order types

Depending on the type of order and supplier used, different order logs will be recorded. This is because each supplier and order type provides different levels of information and automation capabilities.
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Fully automated Amazon orders

You’ll see all events pulled from Amazon’s system, combined with AutoDS automation logs. Amazon provides the most comprehensive logs, thanks to its advanced API and detailed tracking system.

  • Amazon logs include:

    • Order placement confirmation.

    • Shipping updates.

    • Transit events.

    • Delivery confirmation.

Fully automated AliExpress orders

AliExpress offers limited order information, but tracking data helps fill the gaps once the item is shipped. These logs are less detailed than Amazon's, but still enough to monitor the order’s progress.

  • AliExpress logs include a mix of:

    • Basic status updates from AliExpress.

    • Tracking updates from the shipping carrier.

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Other suppliers with tracking numbers

For orders from other suppliers that provide tracking numbers, you will see only tracking-related events. These logs are based on the tracking information provided by the carrier and may vary in detail depending on the carrier's tracking system. The logs will update as the carrier scans the package at different points during transit and delivery.

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Orders without automation and tracking numbers

For orders that are not automated and do not have tracking numbers, you will see only manual order status updates. These are the changes you make manually when updating the order status in your AutoDS account. While less detailed than automated orders, these logs still provide a record of when and how the order status changed.

Frequently asked questions (FAQ)

How long does it take for tracking information to update after shipment?

Tracking information updates automatically 6 to 12 hours after the supplier ships the order. This delay is normal and allows time for the carrier to scan and process the package in their system.
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If tracking information is still missing after the delivery ETA has passed, contact support for assistance.

What happens if tracking conversion fails?

When using the Tracking Conversion Generator, the system automatically retries up to 3 times before keeping the original tracking number if conversion fails. This ensures you always have a tracking number to provide to your customers.

If you experience repeated conversion failures with any method:

  1. Verify you have sufficient Auto-Order Credits in your account.

  2. Check that your supplier and selling channel combination is supported for the conversion method.

  3. Contact AutoDS support for assistance with your tracking conversion settings.

Why is tracking conversion not available for my manual orders?

Tracking conversion features are only available for orders processed through Fulfilled by AutoDS (FBA) or Auto-Order automation. Manual orders do not support tracking conversion because:

  • AutoDS is not processing the order and does not have access to the supplier's tracking system.

  • Conversion happens during the automated order fulfillment process.

  • Manual orders are placed outside the AutoDS automation pipeline.

To use tracking conversion features, you must switch from manual order fulfillment to either Fulfilled by AutoDS (FBA) or Auto-Order automation.

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