This comprehensive guide explains how tracking numbers, tracking updates, and tracking conversions work across different order fulfillment scenarios. Whether you're fulfilling orders manually, using Fulfilled by AutoDS (FBA), or using Auto-Order automation, you'll learn exactly how tracking information flows from suppliers to your customers.
By the end of this guide, you'll understand when tracking updates are automatically applied, when manual action is required, how to utilize tracking conversions to protect your business identity, and how to effectively troubleshoot tracking issues.
Important: Tracking varies depending on which order fulfillment method you use, and knowing what to expect helps you manage your dropshipping business effectively.
Are you new here? Learn more about AutoDS's order fulfillment methods here.
Overview of tracking by order fulfillment method
Different order fulfillment methods in AutoDS provide different levels of tracking automation:
For Fulfilled by AutoDS (FBA) orders: Tracking updates are entirely automatic. AutoDS retrieves tracking numbers from suppliers and updates your selling channel without any manual setup required. This is the most hands-free tracking experience.
For Auto-Order Full Automation: In this option, you use your own buyer accounts, and tracking updates are automatically generated after initial buyer account setup and email forwarding configuration. AutoDS retrieves tracking from your connected buyer account and updates your selling channel.
For Auto-Order Semi-Automation (Tracking Only): You also use your own buyer accounts. The difference is that you handle your orders manually by linking the order to your buyer account and adding the Buy Order ID. Then, AutoDS retrieves the tracking information from your buyer account and updates your selling channel.
For Manual Orders: Tracking must be entered manually. You retrieve the tracking number from the supplier's website and enter it into AutoDS yourself. AutoDS then syncs it to your selling channel (except for eBay non-API connections).
Tracking benefits
Understanding and properly managing tracking provides several key advantages for your dropshipping business:
Keep your customers happy: When customers can see exactly where their package is, they feel more confident about their purchase and are less likely to worry that something went wrong.
Stop answering "where's my order?" messages: Customers can track their own packages instead of flooding your inbox with daily requests for updates.
Protect yourself from false claims: When a customer says, "I never got my package," you have proof showing exactly when and where it was delivered. This saves you from losing money on bogus refund requests.
Hide where you're really sourcing from: Tracking conversion lets you mask supplier identities (like Amazon or AliExpress), so customers don't realize you're dropshipping and try to buy directly from your supplier.
Avoid getting flagged by platforms: Platforms like eBay and Amazon have strict rules about tracking formats. Using the correct tracking format helps maintain a good standing account and prevents restrictions.
Keep your seller ratings high: Accurate tracking updates help you maintain good performance metrics on marketplaces, which directly affects your visibility and sales.
Save hours every week: Automated tracking updates mean you don't have to manually check supplier websites and copy-paste tracking numbers for every single order.
Note: Keep reading to access comprehensive information about tracking for all order fulfillment methods. The following sections provide detailed explanations for each method, including troubleshooting guidance and best practices.
Tracking for Fulfilled by AutoDS orders
When using the Fulfilled by AutoDS (FBA) service, tracking is fully automated and integrated into the platform. This section explains how tracking works for FBA orders and provides instructions on accessing tracking information.
How tracking updates work for FBA orders
When you are using the Fulfilled by AutoDS (FBA) automation method, tracking benefits from complete automation:
Automatic tracking retrieval: AutoDS automatically retrieves tracking numbers from suppliers when they become available.
Automatic platform updates: Tracking information updates automatically on the AutoDS platform 6 to 12 hours after the supplier ships the order.
Real-time tracking logs: Detailed tracking logs are available directly in your AutoDS account.
Delivery confirmation: Complete delivery information, including date, recipient name, and proof of delivery, is accessible.
Tracking conversion available: All tracking conversion methods (Qtrack, BlueCare Express, Tracking Conversion Generator) are available for FBA orders, depending on your supplier.
Check the complete list of supported suppliers for FBA here.
Important to know about tracking updates when using FBA:
Tracking information typically becomes available 24 to 48 hours after the order status changes to Ordered. This timeframe is standard and allows the carrier sufficient time to scan and process the package in their system.
AutoDS automatically updates tracking on your selling channel according to the rules and availability of each platform.
The Estimated Time of Arrival (ETA) is displayed in a column on the Orders Page according to the supplier's ETA information.
Note: Tracking update behavior depends on your selling channel's (store) permissions and API capabilities, not the AutoDS system. Different selling platforms have different requirements and restrictions regarding how tracking information can be accessed and displayed.
To view tracking information for your FBA orders:
Navigate to the Orders page in your AutoDS account.
You can filter by status, such as Ordered or Shipped, to narrow results.
Once the order status changes to Shipped on the supplier's website, AutoDS places the tracking number in the Tracking Number column.
Click the tracking number to open the shipment details on 17track, where you can view real-time updates.
Click here to learn more about order statuses and filtering your orders.
Confirming delivery details for FBA orders
Suppliers utilize various carriers for shipping, and the timing of shipping confirmation can vary depending on the carrier and destination. To verify shipment for FBA orders:
Navigate to the Orders page in your AutoDS account.
You can filter by Ordered status to narrow results.
Locate the specific order.
Click Details to check the Order Logs and look for entries that show:
When the tracking number was added
Any errors or delays in the process
Click the tracking number.
You will be redirected to 17track, where you can view complete delivery information, including:
Delivery date and time.
Recipient name.
Delivery location details.
Screenshot or save this information if needed for disputes.
You can share this information with your buyer if requested.
Tip: If your order has Amazon as the supplier, AutoDS will often display an “Amazon Screenshot” under the order’s status.
This screenshot displays delivery updates directly from Amazon, offering additional visibility into the shipment’s progress, even when a tracking number is not yet available.
Best practices for FBA order tracking
Monitor tracking availability: Check your Orders page regularly to ensure tracking numbers appear within the expected timeframe.
Proactively communicate: Send tracking information to customers as soon as it becomes available, even if AutoDS updates it automatically on your selling channel.
Use tracking logs: Reference the detailed tracking logs when responding to customer inquiries about delivery status.
Screenshot delivery confirmation: Save delivery confirmation screenshots for high-value orders to protect against disputes.
Enable notifications: Set up email notification alerts in your Settings for order status changes so you're immediately aware when tracking becomes available.
Tracking for Auto-Order (semi and full automation)
When using Auto-Order with your own buyer accounts, tracking works differently depending on whether you're using Full Automation (order placement and tracking updates) or Semi-Automation (tracking updates only).
This section covers how tracking works for both Auto-Order modes. For complete setup instructions, buyer account configuration, and order processing details, see the Auto-Order via your own buyer account article here.
Understand AutoDS Auto-Order methods
Auto-Order has two distinct modes that affect how tracking works:
Auto-Order Full Automation: AutoDS places orders automatically through your connected buyer account AND retrieves tracking automatically after the supplier ships. Tracking updates without any manual action from you.
Auto-Order Semi-Automation (Tracking Only): You place orders manually on the supplier's website using your buyer account. After you link the order in AutoDS by adding the Buyer Account and Buy Order ID, AutoDS retrieves tracking automatically.
Note: This section focuses on how tracking works for Auto-Order. For setup instructions, payment configuration, buyer account management, and order placement troubleshooting, see the Auto-Order via your own buyer account article.
How Auto-Order tracking works for semi and full automation
For both Auto-Order Full Automation and Auto-Order Semi-Automation (Tracking Only), tracking operates with these capabilities:
Automatic tracking retrieval: AutoDS automatically retrieves tracking numbers from your buyer account after the order ships.
Automatic platform updates: Tracking numbers are automatically updated on your selling channel according to platform permissions.
Real-time tracking logs: Detailed tracking logs are available in your AutoDS account.
Tracking conversion available: All tracking conversion methods (Qtrack, BlueCare Express, Tracking Conversion Generator) are available for Auto-Order, depending on your supplier.
Supported suppliers for Auto-Order tracking
When using Auto-Order with your own buyer account, the supported suppliers are:
AliExpress: AU, BE, BR, CN, DE, ES, FR, IT, PL, RU, UK, US (supports tracking updates only, not tracking conversion).
Amazon: AU, DE, FR, UK, US (supports both tracking updates and tracking conversion).
Important: For any other suppliers (other than Amazon or AliExpress), AutoDS does not automatically retrieve or update tracking information from the supplier or carrier when you are using Auto-Order with your own buyer account.
How tracking works for Auto-Order Full Automation
For Auto-Order Full Automation, tracking updates work automatically after initial setup:
AutoDS places the order through your connected buyer account.
AutoDS monitors the order for tracking information after it is placed (either manually via semi-automation or automatically via full automation).
When tracking becomes available in your buyer account, AutoDS automatically retrieves it.
AutoDS automatically updates the tracking number on your selling channel.
Complete tracking logs are created and maintained in AutoDS.
Timing expectations:
Tracking typically becomes available 24 to 48 hours after order placement.
AutoDS checks for tracking updates every 6 to 12 hours.
Tracking appears in AutoDS and syncs to your selling channel automatically.
Important: It is not recommended that you manually update the tracking number or change the order status to 'shipped' or 'delivered' on AutoDS, as this may cause issues within the tracking update automation. Follow the steps above to have AutoDS automatically update the tracking number from your connected buyer account.
How tracking works for Auto-Order Semi-Automation (Tracking Only)
For Auto-Order Semi-Automation (Tracking Only), tracking updates are automatically generated after setting up and manually purchasing the product, then updating the order details in AutoDS by linking the order to the buyer account used to place it and the order's ID number from the supplier's site.
This connection allows the system to detect the order and automatically sync or convert the tracking information, if you're using one of our tracking conversion methods. Skipping these steps prevents the system from updating or converting tracking details.
To link your order and ensure tracking, sync, and updates in the Auto-Order with Semi-Automation (Tracking Only) via your buyer account, you must:
Open your Orders Page.
Ensure that there are enough Auto-Order Credits.
Select the order → Update order status to ‘Pending’.
Click edit order → Open Order tab.
Edit Purchase Info:
Buyer Account field: Select the buyer account used to purchase.
Buy Order ID field: Paste the Order ID number from the supplier.
Click Save.
Update order status to Ordered.
After completing these steps, the AutoDS system will automatically locate within your connected buyer account and update the tracking number for this order(AutoDS scans for tracking updates every 6 to 12 hours).
Additionally, if you have a tracking conversion method enabled for this supplier, the system will also be able to convert the tracking number accordingly.
Important: It is not recommended that you manually update the tracking number or change the order status to 'shipped' or 'delivered' on AutoDS, as this may cause issues within the tracking update automation. Follow the steps above to have AutoDS automatically update the tracking number from your connected buyer account.
Requirements for automatic tracking updates:
Orders Processor add-on enabled.
Buyer Account added to AutoDS with correct credentials.
Email forwarding configured.
Auto Tracking Numbers checkbox enabled in Buyer Account Settings.
Order linked to Buyer Account with Buy Order ID (critical for Semi-Automation).
Important: If AutoDS doesn't update your tracking automatically for an order placed using Auto-Order Semi-Automation (Tracking Only):
Check the status of your buyer account.
Check if you have enough Auto-Order Credits.
Check if more than 12 hours have passed since the tracking became available in your buyer account.
If all of this is correct, contact AutoDS support so our team can check this for you.
How to set up email forwarding for tracking updates for Auto-Order automation
Email forwarding is essential for both Auto-Order Full Automation and Auto-Order Semi-Automation (Tracking Only) because it allows AutoDS to automatically receive supplier tracking emails and update orders without manual intervention.
Why email forwarding is needed? Suppliers send tracking information via email when orders ship. Email forwarding allows AutoDS to access these emails and extract tracking numbers automatically. Without email forwarding, AutoDS cannot retrieve tracking information from supplier emails.
Important: Forwarding all inbox emails is required to avoid issues if suppliers change the format or sender of tracking emails. Irrelevant emails are automatically discarded. For more security, you can create a separate Gmail account used only for suppliers.
Step-by-step: How to set up email forwarding
To configure email forwarding for Auto-Order tracking updates:
Log in to your Gmail account.
Click the Gear icon in the top-right corner.
Select See all settings.
Go to the Forwarding and POP/IMAP tab.
Open the AutoDS Platform.
Go to Supplier Settings.
Select the Store (if applicable).
Select Supplier.
Open the Orders tab.
Scroll to find Your Unique Tracking Email.
Click Copy.
Return to Gmail.
Scroll to Forward a copy of incoming mail to.
Paste your Unique Tracking Email from AutoDS.
Click Save.
Verification: After saving, Gmail will send a confirmation email to AutoDS. Check back in your Gmail settings to ensure forwarding is active.
Troubleshooting email forwarding
If tracking still doesn't update after 24 hours, verify forwarding is active in Gmail.
Ensure you copied the correct Unique Tracking Email from AutoDS.
Check that your Gmail account is receiving supplier tracking emails.
For additional help, contact AutoDS support.
Best practices for Auto-Order tracking
Maintain buyer account health: Keep your connected buyer accounts in good standing with the suppliers to ensure consistent tracking retrieval.
Monitor account connections: Regularly check that your buyer accounts remain connected and active in AutoDS.
Use tracking conversion when needed: Enable tracking conversion if your selling platform has specific tracking format requirements.
Keep sufficient credits: Maintain adequate Auto-Order Credits to avoid interruptions in order processing and tracking conversion.
Review tracking settings: Periodically review your tracking update settings to ensure they're optimized for your selling channels.
For Semi-Automation users: Always link orders promptly after placement to minimize delays in tracking updates.
Tracking for manual orders
When you fulfill orders manually without automation, tracking capabilities are limited compared to automated methods. This section explains what to expect and how to manage tracking for manual orders.
Note: This section applies ONLY to orders placed without ANY AutoDS automation. If you are using Auto-Order Semi-Automation (Tracking Only), where you place orders manually but tracking updates automatically, this is NOT a "manual order". Check the Auto-Order section above instead.
Manual orders definition: Orders placed directly on supplier websites using your own accounts, with NO automation features enabled in AutoDS. This means:
No FBA.
No Auto-Order Full Automation.
No Auto-Order Semi-Automation (Tracking Only).
You manage EVERYTHING manually: order placement, payment, tracking entry.
To learn more about handling your orders manually without automation, click here.
Important: Only update the manual order status in AutoDS when the supplier confirms the corresponding status change. This means you should update the status in AutoDS to match what the supplier shows in their system.
For example, when the supplier's order status changes to Ordered (order confirmed and processing), update your AutoDS status to Ordered accordingly. When the supplier marks the order as Shipped with tracking information, update your AutoDS status to Shipped and add the tracking number to AutoDS. This ensures your records accurately reflect the actual order progress and prevents confusion or premature status updates.
How manual order tracking works
Manual orders are orders you place directly on supplier websites using your own accounts, without using AutoDS automation features. For manual orders:
No automatic tracking updates: AutoDS does not automatically retrieve or update tracking information from the supplier or carrier.
No tracking conversion available: Tracking conversion features (Qtrack, BlueCare Express, Tracking Conversion Generator) are not available for manual orders because AutoDS is not processing the order. Consider switching to Fulfilled by AutoDS or Auto-Order if you need reliable tracking conversion for all your orders.
Manual tracking management required: You must manually check the supplier's website for tracking information and enter it into AutoDS. After you add the tracking number to AutoDS, the system automatically updates your selling channel with the tracking details, except if your store connects via eBay non-API (MIP).
Important: eBay non-API (MIP) stores require manual tracking updates on both AutoDS and eBay separately because the MIP connection method does not support automatic tracking synchronization to your eBay listings. In this case, you must log into your eBay account and manually update the tracking number on eBay for each order.
Managing tracking for manual orders
Since you’re placing the order manually, ensure the tracking format complies with your selling channel’s policies.
We don’t recommend adding unconverted tracking numbers if your selling channel doesn’t support them. Platforms like eBay, for example, may flag orders or restrict seller accounts when tracking numbers from carriers they don’t recognize are used (especially from suppliers like AliExpress).
If you add unsupported tracking numbers to AutoDS, you may experience sync issues, failed tracking updates, or even buyer claims, and lower seller metrics on your marketplace.
To manage tracking information for manual orders:
Step 1: Retrieve tracking from the supplier
Log in to the supplier's website where you placed the order.
Navigate to your order history or account orders section.
Locate the specific order using the order number or date.
Wait for the supplier to provide tracking information (typically 24 to 48 hours after order placement).
If tracking is not visible on the website: check your email inbox and spam folder
Copy the tracking number exactly as it appears.
Note the shipping carrier name (USPS, UPS, FedEx, DHL, etc.). Some suppliers send tracking information via email.
Step 2: Update order status in AutoDS
To update the manual order status in AutoDS:
Navigate to your Orders page in AutoDS.
Locate the manual order.
Click the order status dropdown to change the status to the current status provided by the supplier.
Note: Updating the status to Shipped signals that the order is on its way to the customer, and you can update the tracking number information on AutoDS.
Step 3: Add tracking number and carrier in AutoDS
To manually add a tracking number to AutoDS, follow these steps:
With the order selected, click the three-dot menu icon next to the order.
Select Edit Order from the dropdown menu.
In the order editor, locate the Tracking Number field.
Enter the tracking number exactly as provided by the supplier (no spaces or special characters unless included in the original).
Select the Shipping Carrier from the dropdown menu:
USPS
UPS
FedEx
DHL
Other carriers as listed
If your carrier is not listed, select Other and manually type the carrier name.
Double-check that the tracking number is correct.
Click Save.
Step 4: Automatic sync to the selling channel
After saving, AutoDS will attempt to automatically update the tracking number on your selling channel, depending on your integration type.
If you have API-connected stores (most platforms): Tracking updates automatically sync to your store within a few minutes. This includes:
If you have an eBay non-API (MIP) store: Tracking does not sync automatically. You must:
Log in to your eBay account.
Navigate to Sold items.
Locate the order.
Click Add tracking or Mark as shipped.
Enter the tracking number and carrier manually.
Submit the update.
To verify if tracking synced successfully to your selling channel:
Log in to your selling channel.
Check the order details to confirm the tracking number appears.
Step 5: Track shipping until delivery
Continue monitoring the shipment progress until the customer receives the package:
Use the carrier's official website to track the package.
Enter the tracking number on the carrier's tracking page.
Check for updates every 1 to 2 days.
Note any scanning events, transit delays, or delivery exceptions.
Proactively notify your customer if you notice any delays or issues.
Confirm when the tracking shows Delivered status.
Verify the delivery date, time, and location match the customer's address.
Best practices for manual order tracking
Check supplier sites regularly: Set a daily schedule to check supplier websites for tracking updates on pending manual orders.
Document order details: Keep records of order numbers, tracking numbers, and estimated delivery dates for easy reference.
Update promptly: Enter tracking information into AutoDS and your selling channel as soon as it becomes available from the supplier.
Communicate with buyers: Proactively send tracking information to buyers through your selling platform's messaging system.
Monitor delivery: Continue checking tracking status until delivery is confirmed, especially for high-value orders or international shipments.
Tracking conversion
Tracking conversion is a feature that transforms the original supplier tracking number into a different tracking format or service. This conversion creates a new tracking number that maintains the same shipment information but presents it through a different tracking service or carrier format.
Requirement: To use AutoDS tracking conversion methods, you must be using one os AutoDS' order automation methods: Fulfilled by AutoDS, or Auto-order.
When to use tracking conversion
You should use tracking conversion in AutoDS in the following scenarios:
Hiding supplier identity: You want to prevent buyers or marketplace platforms from identifying your supplier (especially important when dropshipping from Amazon to eBay or other platforms).
Platform compliance: Your selling platform requires a specific tracking format that differs from what your supplier provides.
Improving customer experience: You need publicly trackable numbers on sites like 17track.net for customer convenience.
Dispute protection: You want easily verifiable tracking for customer disputes, chargebacks, or claims.
International sales: You're selling internationally and want to provide more reliable tracking information that's accessible to customers in different regions.
Marketplace restrictions: Your marketplace has policies against certain supplier types, and tracking conversion helps maintain compliance.
Important:
You must have an active tracking conversion method enabled in your account and compatible with the supplier you are using for tracking conversions to occur in AutoDS. Otherwise, the original tracking number from the supplier will be automatically added to your order.
If your supplier’s original tracking number is not recognized, your order may appear untracked on the selling channel. This can negatively affect seller performance, account health, and customer satisfaction.
Important considerations for tracking conversion
When implementing tracking conversion in AutoDS, keep these critical factors in mind.
1) ZIP code matching
Always ensure converted tracking ZIP codes match your listing location: Mismatched ZIP codes can raise red flags with customers and selling platforms, potentially leading to disputes or account issues.
Why this matters: If your listing shows you're located in California but tracking shows the package originated from New York, customers may question the authenticity of your business or suspect dropshipping.
How to set ZIP codes: Configure your ZIP code in your tracking conversion settings to match your business address or the address shown in your listings.
2) Conversion settings apply to new orders only:
Timing: Conversion settings only apply to new orders placed after you activate the feature.
Existing orders: Orders that were already placed will retain their original tracking format and will not be converted retroactively.
Planning ahead: If you need tracking conversion, enable it before processing orders, not after orders have already been placed.
Testing: Consider placing a sample order to test and verify your conversion settings work correctly before processing customer orders.
Tracking conversion methods
AutoDS offers three tracking conversion methods, each designed for specific use cases and platforms. This section provides a detailed description of each method.
Qtrack transformation
Qtrack is a tracking conversion method that converts the original supplier tracking number into a Qtrack format with ZIP code masquerade capabilities.
You can choose between two Qtrack conversion options:
Convert all tracking numbers to Qtrack: This option converts tracking numbers from all suppliers to Qtrack format with ZIP code masquerade.
Convert Amazon shipping carrier only to Qtrack: This option specifically targets Amazon shipping carriers for conversion while keeping other suppliers' tracking numbers unchanged.
Qtrack supported configurations:
Supplier | Selling Channel | Conversion price |
Amazon AU, DE, FR, UK, US. | Amazon, eBay (all regions), Etsy, Facebook, Shopify, WooCommerce, Wix | 0.5 credits |
When to use Qtrack:
Hiding supplier identity with custom ZIP code: Qtrack allows you to set a custom ZIP code that matches your listing location, providing the most authentic appearance.
eBay US sellers: Qtrack is the recommended conversion method for eBay US sellers as it provides the most reliable and accepted tracking format.
Multi-channel sellers: If you sell on multiple platforms and need consistent branding across all channels.
Accuracy-focused sellers: Qtrack provides the most accurate tracking with same-location shipment detection capabilities.
Geographic authenticity: When you need tracking that appears to originate from your business location rather than a distant supplier warehouse.
BlueCare Express conversion
BlueCare Express is a tracking conversion method that provides an alternative tracking service for your dropshipping orders.
You can choose between two BlueCare Express conversion options:
Convert all orders tracking numbers to BlueCare Express: This option converts all tracking numbers to BlueCare Express format.
Convert Amazon Shipping Carrier Only to BlueCare Express: This option specifically converts only Amazon shipping carriers while maintaining original tracking for other suppliers.
BlueCare Express supported configurations:
Supplier | Selling Channel | Conversion price |
Amazon DE, FR, UK, US | Amazon, eBay (US only), Etsy, Facebook, Shopify, WooCommerce, Wix | 0.33 credits |
Home Depot | Amazon, eBay (US only), Etsy, Facebook, Shopify, WooCommerce, Wix | 0.33 credits |
Important: BlueCare Express is no longer supported on eBay since July 2024. If you are selling on eBay, you should use Qtrack or Tracking Conversion Generator instead.
When to use BlueCare Express:
Amazon-only dropshippers: If you primarily source from Amazon and need cost-effective tracking conversion.
Budget-conscious sellers: BlueCare Express is the most economical conversion option at 0.33 credits per conversion.
Supported platforms: Ideal for Shopify, WooCommerce, Etsy, Facebook, and Wix stores that accept BCE tracking format.
Cost efficiency: When processing high order volumes and needing to minimize conversion costs.
Home Depot as a supplier: One of the few conversion methods that supports Home Depot.
Tracking Conversion Generator
The Tracking Conversion Generator is a specialized method designed specifically for Amazon Shipping Carrier tracking numbers, such as TBA tracking codes. This method is not designed for other supplier tracking formats.
This method offers one conversion option:
Generate UPS/FedEx/DHL tracking number: Converts Amazon TBA tracking numbers into recognizable carrier formats like UPS, FedEx, or DHL.
Tracking Conversion Generator supported configurations:
Supplier | Selling Channel | Conversion price |
Amazon AU, DE, FR, UK, US | Amazon, eBay (all regions), Etsy, Facebook, Shopify, TikTok (US only), WooCommerce, Wix | 1 credit |
When to use Tracking Conversion Generator:
Amazon TBA tracking numbers specifically: This method is designed exclusively for converting Amazon's proprietary TBA tracking format.
When other methods fail: If Qtrack or BlueCare Express do not provide acceptable results for your needs.
Recognized carrier names: When you need tracking that shows recognized carrier names (UPS/FedEx/DHL) for customer confidence.
TikTok Shop sellers: This is the only tracking conversion method supported for TikTok US Shops. QTrack and BlueCare Express are not supported.
Backup conversion: The system automatically retries up to 3 times before keeping the original tracking number if conversion fails, ensuring you always have a tracking number.
Automatic retry mechanism
The Tracking Conversion Generator includes an automatic retry mechanism:
If AutoDS fails to convert the TBA tracking number, the system automatically retries up to 3 times.
If all attempts fail, the original TBA tracking number is kept.
This ensures you always have a tracking number to provide to your customers.
Tracking conversion recommendations by platform
Different selling platforms have different tracking requirements and policies. This section provides specific recommendations for using tracking conversion based on your selling platform.
Recommendations for eBay sellers
eBay has specific policies regarding dropshipping and tracking numbers that you must follow to avoid account restrictions.
Avoid suppliers who do not support tracking conversion: Suppliers like AliExpress do not support tracking conversion in AutoDS. Using suppliers without tracking conversion on eBay may result in your account being restricted for being identified as a dropshipper.
Always use tracking conversion for Amazon orders: When sourcing from Amazon for eBay sales, always enable tracking conversion to hide the Amazon branding and maintain your business identity.
Recommended conversion method for eBay US: Use Qtrack for eBay US sellers as it provides the most reliable and accepted tracking format with ZIP code masquerade capabilities.
Recommended conversion method for other eBay regions: For eBay sellers in regions outside the US, you can use either Qtrack or the Tracking Conversion Generator, depending on your needs.
Follow your shipping policies: Always upload products within the same timeframe as you set in your eBay shipping policies. This way, eBay will not ask you to provide the tracking number before you receive it from the supplier, helping you avoid late shipment defects.
Match ZIP codes: Ensure converted tracking ZIP codes match your listing location to avoid suspicion from buyers or eBay.
eBay's policies explicitly address dropshipping, and using recognizable supplier tracking (like Amazon) can lead to:
Account warnings or restrictions.
Increased scrutiny of your listings.
Higher dispute rates if buyers identify the supplier and order directly.
Loss of competitive advantage.
Potential policy violations if not handled properly.
Recommendations for TikTok Shops
TikTok Shops has strict requirements for tracking numbers and delivery timeframes that require careful attention.
Avoid suppliers who do not support tracking conversion: Suppliers like AliExpress do not support tracking conversion. TikTok Shop policies require specific tracking formats that may not be compatible with all suppliers.
Limited tracking conversion support: Tracking conversion is only supported for TikTok US Shops using Amazon US, UK, DE, FR, and AU as suppliers. It is available only through the Tracking Conversion Generator method.
Comply with 24-hour tracking requirement: Tracking numbers must be provided within 24 hours according to TikTok policies. Upload products that the supplier can ship on the same day or at least within 24 hours to provide the tracking number in time and avoid penalties.
TikTok Shop does not support standard tracking conversion: TikTok Shop does not support Qtrack or BlueCare Express tracking conversion methods. Only the Tracking Conversion Generator is available for TikTok US Shops.
Use fast-shipping suppliers: To meet TikTok's strict timeframes, prioritize suppliers with same-day or next-day shipping capabilities.
TikTok Shop enforces strict tracking policies because:
Customer expectations for fast delivery are high on TikTok.
The platform prioritizes buyer experience and seller accountability.
Late tracking uploads result in penalties that affect your seller metrics.
TikTok competes with platforms like Amazon and needs to ensure reliable fulfillment.
Recommendations for Amazon sellers
When selling on Amazon while sourcing from other Amazon regions or suppliers:
Consider conversion carefully: Amazon's policies are complex regarding retail arbitrage and dropshipping from other Amazon marketplaces.
Use professional suppliers: If sourcing from Amazon for Amazon sales, ensure you comply with Amazon's dropshipping policy.
Qtrack or BlueCare Express: Both methods work for Amazon selling channels, but evaluate which provides a better customer experience.
Focus on delivery speed: Amazon customers expect fast shipping, so prioritize suppliers with quick fulfillment times.
Recommendations for Shopify, WooCommerce, Wix, and Etsy
These platforms generally have more flexible tracking policies:
Choose based on cost and features: Qtrack provides more features (ZIP code masquerade) while BlueCare Express is more economical.
Qtrack for professional branding: If you want tracking that matches your business location for brand consistency.
BlueCare Express for cost efficiency: If you're processing high volumes and need to minimize conversion costs.
Tracking Conversion Generator for TBA numbers: If you're specifically dealing with Amazon TBA tracking codes.
Recommendations for Facebook Marketplace and Facebook Shops
For Facebook Marketplace and Facebook Shops:
Qtrack recommended: Provides the most professional appearance and matches your business location.
Avoid revealing suppliers: Social selling customers may be more likely to search for your suppliers directly.
Clear tracking communication: Proactively share tracking information through Facebook Messenger or your chosen communication channel.
Order logs history
This section explains how the Order Logs work in AutoDS, allowing you to access a complete history of all events related to your dropshipping orders.
What are order logs?
Order Logs is a feature that provides a complete history of all events related to your orders. This feature records every action, status change, and update that occurs throughout an order's lifecycle, creating a comprehensive timeline that you can review at any time.
The Order Logs feature provides full transparency by showing exactly what happens to your orders at every stage. Whether an order is fully automated, semi-automated, or manually managed, this feature captures all relevant events and displays them in an organized, easy-to-understand format.
Benefits of using order logs
Understanding the benefits of order logs helps you leverage this feature effectively for better order management. Here are the key advantages:
Full transparency: See exactly what happens to your orders at every stage, from placement through delivery, giving you complete visibility into the order fulfillment process.
Better tracking: Access real-time updates and a detailed history of events, allowing you to monitor order progress and identify the current status instantly.
Improved order management: Quickly identify changes, delays, or issues by reviewing the complete event timeline for any order in your system.
Automation-friendly: Works seamlessly with both automated and manual orders, ensuring consistent logging regardless of how orders are processed.
Easier troubleshooting: Check past events to understand any issues with your order, making it simple to resolve customer inquiries and identify where problems occurred.
Before using the Order Logs, you should understand these key points about how the feature works:
For an order to have logs, it must have at least one recorded event after this feature was released on March 11th, 2025. For new orders, logging will begin as soon as the first update is made, either by you or the system. Orders that existed before this date will only show logs from the first event that occurs after the feature release.
The main event displayed is always the most recent update. When you view an order, the most recent event appears prominently so you can quickly understand the current order status without reviewing the entire history.
Logs continue even after delivery unless the order is FBA and refunded. This means you can review the complete order history even for delivered orders, which is helpful for customer service inquiries or dispute resolution. However, if an order is fulfilled through Fulfilled by AutoDS (FBA) and has been refunded, logging stops since no further changes can be made to that order.
How to access the order logs
This section provides step-by-step instructions for accessing order logs and viewing the detailed event history for your orders.
To view the order logs and tracking updates for any order in your AutoDS account, follow these steps:
Go to the Orders page in your AutoDS account on the navigation menu.
Locate the order you want to check by browsing your order list or using the search and filter options.
Click Details on the Estimated Arrival column for the specific order to open the order details pop-up window.
When you open the order details pop-up, you will see the following information about your order events:
The main event of the order: This displays the last recorded update, giving you an immediate understanding of the current order status.
The last events with date and time: These show the two most recent events in chronological order, allowing you to see recent progress at a glance.
A link to view the full order history: Click this link to access the complete timeline of all events related to the order.
Note: The level of detail in the logs will always depend on the information shared by each supplier. For example, Amazon, as a supplier, has the most detailed logs because Amazon provides detailed messages about delivery, transit updates, and status changes. Other suppliers may provide less detailed information depending on their systems and tracking capabilities.
Order logs full history
To view the complete history of all events related to an order, click on See Full History in the order details pop-up. This opens a detailed log that includes comprehensive information about the order's journey from start to finish.
The full order history provides extensive details about your order, including:
Full logs of the order's journey: Every recorded event is displayed in chronological order, creating a complete timeline of the order lifecycle.
Order number: The unique identifier for the order, making it easy to reference in communications or support tickets.
Tracking number with direct link: The tracking number is displayed with a direct link to 17track.net, allowing you to view external tracking information with a single click.
All recorded status changes: Every status update is logged, including automated system updates and manual changes you make to the order.
Event types recorded in order logs
The Order Logs feature records various types of events to provide complete visibility into your order management. The following actions are automatically recorded as events in the logs:
Order status updates: Changes such as Ordered, Shipped, Delivered, Cancelled, or Refunded are logged with timestamps.
Shipping transit updates: Events during shipment, including package scans, transit points, and carrier updates.
Delivery status changes: Final delivery events, including successful delivery, delivery attempts, or delivery exceptions.
Buy price modifications: Any changes to the purchase price of the order are recorded for your financial tracking.
Address changes: Updates to shipping addresses, whether made by you or through automated processes.
Product ID updates: Changes to the product identifier, which may occur when suppliers update their systems or when variations are modified.
These event types ensure that every important action related to your dropshipping orders is documented and accessible for review.
How logs work for different order types
Depending on the type of order and supplier used, different order logs will be recorded. This is because each supplier and order type provides different levels of information and automation capabilities.
Fully automated Amazon orders: You’ll see all events pulled from Amazon’s system, combined with AutoDS automation logs. Amazon provides the most comprehensive logs, thanks to its advanced API and detailed tracking system.
Amazon logs include:
Order placement confirmation.
Shipping updates.
Transit events.
Delivery confirmation.
Fully automated AliExpress orders: AliExpress offers limited order information, but tracking data helps fill the gaps once the item is shipped. These logs are less detailed than Amazon's, but still enough to monitor the order’s progress.
AliExpress logs include a mix of:
Basic status updates from AliExpress.
Tracking updates from the shipping carrier.
Other suppliers with tracking numbers: For orders from other suppliers that provide tracking numbers, you will see only tracking-related events. These logs are based on the tracking information provided by the carrier and may vary in detail depending on the carrier's tracking system. The logs will update as the carrier scans the package at different points during transit and delivery.
Orders without automation and tracking numbers: For orders that are not automated and do not have tracking numbers, you will see only manual order status updates. These are the changes you make manually when updating the order status in your AutoDS account. While less detailed than automated orders, these logs still provide a record of when and how the order status changed.
Troubleshooting tracking issues
This section covers tracking problems for ALL order methods (FBA, Auto-Order Full Automation, Auto-Order Semi-Automation, and Manual Orders). For order placement issues (account locked, payment failed, product unavailable, etc.), each method has a specific article.
Understanding common tracking issues and their solutions helps you resolve problems quickly and maintain good customer service.
Issue 1: Tracking is not appearing
If your tracking number is not yet appearing, check according to your order automation method:
For Fulfilled by AutoDS (FBA) orders:
If no tracking number appears in your AutoDS account after 48 hours, the possible causes and solutions are:
Insufficient Auto-Order Credits: Check if your Auto Order credit balance is sufficient to cover all pending orders. If not, buy more balance, and change your order's status to 'Send to auto-order', so it will be sent to our automation.
Order status not updated to Ordered or Shipped.
Supplier hasn't provided tracking yet.
The carrier hasn't scanned the package yet.
For the last three possible causes, you may wait an additional 24 hours, as some suppliers take longer to provide tracking if it is still missing after the Estimated Time of Arrival (ETA) has passed, contact AutoDS support.
For Auto-Order Full Automation (automation using your own buyer account):
If no tracking number appears after 48 hours, the possible causes and solutions are:
Insufficient Auto-Order Credits: Check if your Auto Order credit balance is sufficient to cover all pending orders. If not, buy more balance, and change your order's status to 'Send to auto-order', so it will be sent to our automation.
Buyer Account disconnected or On Hold: Verify your buyer account is still connected and active in AutoDS:
Go to Settings → Buyer Accounts.
Check that the account status is "Active" (not "On Hold").
If "On Hold," hover over the pause icon to see the error message.
Resolve any connection issues by updating credentials or reconfiguring OTP.
Email forwarding not configured correctly: Verify forwarding is active in Gmail settings, and ensure you copied the correct Unique Tracking Email from AutoDS.
For Amazon orders: Verify Two-Factor Authentication (OTP) is properly configured in your Buyer Account settings.
Supplier hasn't provided tracking yet: Wait 24 to 48 hours after order placement for tracking to appear. If tracking is still missing after this timeframe, contact AutoDS support.
For Auto-Order Semi-Automation (Tracking Only):
If no tracking number appears after 48 hours, the possible causes and solutions are:
Insufficient Auto-Order Credits: Check if your Auto Order credit balance is sufficient to cover all pending orders. If not, buy more balance, and change your order's status to 'Send to auto-order', so it will be sent to our automation.
Order not linked to Buyer Account: Verify you linked the order to your Buyer Account:
Go to Orders page → select the order → Edit Order.
Check that the Buyer Account field is filled with the account you used.
Check that the Buy Order ID field contains the order ID from the supplier's site.
If either is missing, add them and save.
Email forwarding not configured correctly: Verify forwarding is active in Gmail settings, and ensure you copied the correct Unique Tracking Email from AutoDS.
For Amazon orders: Verify Two-Factor Authentication (OTP) is properly configured in your Buyer Account settings.
Supplier hasn't provided tracking yet: Wait 24 to 48 hours after order placement for tracking to appear. If tracking is still missing after this timeframe, contact AutoDS support.
Important: Without linking the order (adding Buyer Account and Buy Order ID), AutoDS cannot retrieve tracking for Semi-Automation orders.
For Manual Orders: If no tracking number is visible in AutoDS, this is expected behavior:
Tracking must be added manually: Tracking information is not automatically generated for manual orders. You must:
Log in to the supplier's website.
Find your order in order history.
Copy the tracking number provided by the supplier.
In AutoDS, go to Orders → select order → Edit Order.
Add the tracking number and carrier manually.
Click Save.
For eBay non-API (MIP) stores: Also update tracking manually on eBay.
Issue 2: Tracking shows "invalid" status
For all order methods: If the tracking number shows as "invalid" when clicked, the possible causes and solutions are:
Tracking number is new or not yet active: The tracking number may be new or not yet active in the carrier's system:
Wait a few hours and check again.
Click the tracking number in AutoDS.
You will be redirected to 17track.
On 17track, choose "Official Website" to check directly on the carrier's page.
The tracking will become active once the carrier receives and scans the package.
If tracking is still showing invalid after 24 hours, contact AutoDS support.
This is normal for newly created tracking numbers and resolves once the carrier scans the package.
Issue 3: Tracking is not updating on the selling channel
For Fulfilled by AutoDS (FBA) orders:
If tracking updates in AutoDS but not on your store, the possible causes and solutions are:
Selling channel's tracking update settings not configured: Check your selling channel's tracking update settings in AutoDS (Settings → Store Settings).
Platform doesn't allow automatic tracking updates: On your seller account, verify that your platform allows for automatic tracking updates. Some platforms require manual tracking updates or only accept tracking from specific carriers.
Platform API restrictions: Manually change the status on your selling channel if automatic updates are not supported.
Incorrect or outdated login credentials: Recheck the login credentials of your connected buyer accounts. Incorrect or outdated credentials can prevent synchronized tracking updates.
For Auto-Order (Full and Semi-Automation):
If tracking updates in AutoDS but not on your store, the possible causes and solutions are:
Selling channel's tracking update settings not configured: Check your selling channel's tracking update settings in AutoDS (Settings → Store Settings).
Platform doesn't allow automatic tracking updates: Verify that your platform allows for automatic tracking updates.
Buyer account status is "On Hold": Check your Buyer Account status (Settings → Buyer Accounts):
If status is "On Hold," resolve the connection issue.
Recheck and update login credentials if needed.
Platform API restrictions: Manually change the status on your selling channel if automatic updates are not supported.
For Manual Orders:
If you added tracking in AutoDS but it's not on your store, the possible causes and solutions are:
Manual sync failed: Verify you saved the tracking number correctly in AutoDS. Wait 10-15 minutes for sync to complete.
For eBay non-API (MIP) stores: You must manually update tracking on eBay:
Log in to eBay.
Go to Sold items.
Find the order.
Click "Add tracking" or "Mark as shipped."
Enter tracking number and carrier.
Submit.
Platform requires manual update: For other platforms with API connections, check your store connection settings. Some platforms require manual tracking updates.
Issue 4: No tracking even though order shows Delivered
For all order methods:
If the order status shows Delivered, but no tracking number was ever provided, the possible causes and solutions are:
Supplier delivers without tracking: Some suppliers (such as Home Depot or Walmart) may deliver orders directly without providing a tracking number, especially for low-value items:
Check if the order is from a supplier known for untracked shipping (Home Depot or Walmart).
You can configure your Supplier Settings to automatically mark the order as Delivered after a specific number of days:
Go to Settings in your AutoDS account.
Select Supplier Settings from the menu.
Choose the supplier (Home Depot or Walmart).
Open the Orders tab.
Enable "Mark order as Delivered automatically."
Set the number of days after which orders should be marked as delivered.
If you need delivery proof, contact AutoDS support.
This is common for certain suppliers who use their own delivery staff or local couriers without trackable shipment systems.
Issue 5: Buyer account connection issues (Auto-Order only)
For Auto-Order Full Automation and Auto-Order Semi-Automation (Tracking Only):
If AutoDS cannot retrieve tracking due to buyer account connection problems, the possible causes and solutions are:
Buyer account password changed: Navigate to Settings in AutoDS → Go to Buyer Accounts → Click Edit on the affected account → Update the password if it changed on the supplier's site → Click Next and Update to save changes.
Two-Factor Authentication (OTP) not configured or expired: Reconfigure OTP (Two-Factor Authentication) for Amazon accounts:
Follow the OTP setup instructions in the Auto-Order article.
Ensure you're using the Authenticator App method (SMS is not supported).
Buyer account suspended or restricted by supplier: Verify the account is active and in good standing with the supplier:
Log in directly to the supplier's website.
Check for any restrictions, suspensions, or required actions.
Account limits reached: Check account limits in Buyer Account settings:
Increase or remove daily price limit.
Increase or remove max pending orders limit.
Connection errors or warnings: Navigate to Settings in AutoDS → Go to Buyer Accounts → Check if any accounts show connection errors or warnings (status shows "On Hold") → Click Edit on the affected account → Resolve the issue shown → Click Next and Update to save changes → Wait 6-12 hours for tracking to update.
To learn more about how to add and configure a buyer account, click here.
Issue 6: Tracking format not accepted by the selling channel (Auto-Order only)
For Auto-Order Full Automation and Auto-Order Semi-Automation (Tracking Only):
If your selling platform rejects the tracking number format, the possible causes and solutions are:
Original supplier tracking format not accepted: The original supplier tracking format is not accepted by your selling platform (common with AliExpress tracking on eBay):
Enable tracking conversion to convert the tracking to an accepted format.
Choose the appropriate conversion method for your platform:
Qtrack for eBay US.
BlueCare Express for cost efficiency (not supported on eBay since July 2024).
Tracking Conversion Generator for TikTok Shops or when other methods fail.
Ensure you have sufficient Auto-Order Credits for tracking conversion.
New orders will use the converted tracking format.
For TikTok Shops: Enable the Tracking Conversion Generator, as other tracking conversion options, such as Qtrack, are not supported.
Important: Tracking conversion is only available for FBA and Auto-Order (Full and Semi-Automation). It is NOT available for Manual Orders.
See the Tracking Conversion section above for detailed information about each conversion method and platform recommendations.
Common reasons for missing tracking numbers
Missing tracking numbers can occur for several reasons related to supplier processing, shipping status, or automation limitations. Understanding why tracking information may be unavailable helps you troubleshoot issues quickly and take the appropriate action to resolve them.
Order not yet shipped
If the supplier has successfully processed the order but not yet handed it to a courier, tracking information won't be available. Tracking is typically generated and shared after the courier picks up and scans the package for the first time.
Resolution:
Allow time for the supplier to ship the order.
For FBA and Auto-Order: AutoDS checks for updates in status and tracking every 6-12 hours. The tracking information will appear automatically after the next update cycle.
For Manual Orders: Check the supplier's website directly for tracking updates.
Supplier cancellations
If the supplier cancels the order, no tracking number will be generated. This happens without a prior shipment, and you'll receive a refund to your account.
Resolution:
For FBA orders: Check your Purchase History to confirm the refund.
For Auto-Order: Check your buyer account for refund confirmation.
If you wish to reorder:
For FBA: Reprocess the order using AutoDS automation by changing its status to "Send to Auto Order."
For Auto-Order: Change the order status to "Send to Auto Order."
For Manual: Place the order again manually on the supplier's site.
Unsupported suppliers
AutoDS automation does not support all suppliers. If the supplier of your order is not part of the supported list, the order won't be processed automatically, and tracking details won't appear.
Resolution:
For FBA: Check the supported suppliers for FBA.
For Auto-Order: Check the supported suppliers for Auto-Order (fully or semi-automation).
Process orders manually from unsupported sources.
Walmart-fulfilled orders
Walmart may deliver orders using its own staff or local couriers, which means a standard trackable tracking number might not be available. Instead, Walmart provides proof of delivery, such as photos or delivery notes.
Resolution:
Verify delivery using the provided proof or delivery confirmation from Walmart.
Retailer-operated deliveries
Some suppliers use local couriers or their own delivery networks that do not support trackable shipment updates. AutoDS will display the delivery confirmation without traditional tracking.
Resolution:
Wait for delivery confirmation from the supplier.
Check with the supplier directly if the delivery status is unclear.
Automation and tracking features in AutoDS
Feature 1: Automatic tracking updates
AutoDS automatically checks the supplier for updates in order status and tracking information every 6-12 hours. If recent changes have not yet been synced, wait for the next update cycle for tracking to appear.
Feature 2: Mark orders as delivered without tracking
If a carrier doesn't provide updated tracking, AutoDS allows you to mark orders as delivered automatically after a set number of days.
To enable this option:
Go to Settings → Store Settings.
Select your Store → Supplier → Orders.
Enable "Mark order as Delivered automatically" and set the number of days.
Feature 3: Semi-automated order tracking
For semi-automated orders, a correctly connected buyer account and a completed OTP (One-Time Password) configuration are required for tracking updates.
Requirements:
Set the buyer account to "Tracking updates only" (Auto-Order Semi-Automation).
Manually update the order status in AutoDS after placing the order.
Link the order by adding the Buyer Account and Buy Order ID.
Frequently asked questions (FAQ)
How do I set up Auto-Order so that tracking updates are automatically?
How do I set up Auto-Order so that tracking updates are automatically?
Setting up the Auto-Order automation method requires configuring your buyer account, supplier settings, and automation preferences. This setup is not covered in this tracking article.
For complete Auto-Order setup instructions, including how to add buyer accounts, configure OTP for Amazon, and enable email forwarding, click here.
Why do I need Auto-Order Credits for tracking?
Why do I need Auto-Order Credits for tracking?
Auto-Order Credits are required for order automation features and tracking conversion services. When you use Auto-Order (Full or Semi-Automation), the system consumes credits to retrieve tracking from your buyer account.
Additionally, if you enable tracking conversion, the conversion process consumes credits to convert supplier tracking numbers into platform-compliant formats. For credit pricing and consumption details, click here.
Do I need email forwarding for both Auto-Order automation methods?
Do I need email forwarding for both Auto-Order automation methods?
Yes, email forwarding is required for both Auto-Order Full Automation and Auto-Order Semi-Automation (Tracking Only) to enable automatic tracking updates.
Email forwarding allows AutoDS to receive supplier tracking emails and extract tracking numbers automatically. For complete setup instructions with screenshots, see the Email Forwarding Setup section above.
Which tracking conversion method should I use?
Which tracking conversion method should I use?
The choice of tracking conversion method depends on your selling platform and supplier:
For eBay US sellers: Use Qtrack for the most reliable and accepted tracking format with ZIP code masquerade capabilities.
For TikTok US Shops: Use Tracking Conversion Generator (the only method supported for TikTok).
For cost efficiency: Use BlueCare Express (0.33 credits per conversion), but note it's not supported on eBay since July 2024.
For Amazon TBA tracking specifically: Use Tracking Conversion Generator.
For detailed recommendations by platform, see the Tracking Conversion Recommendations by Platform section above.
Why does tracking show delivered, but my customer didn't receive the package?
Why does tracking show delivered, but my customer didn't receive the package?
If tracking shows delivered, but your customer claims they didn't receive the package:
Click the tracking number in AutoDS to view details on 17track.
Check the delivery location details (address, city, zip code).
Verify the recipient name on the delivery confirmation.
Check if the package was left at a specific location (porch, mailbox, neighbor).
Contact the carrier directly for additional delivery proof.
For FBA orders: Contact AutoDS support for delivery screenshots or additional proof.
Share delivery details with your customer, including delivery date, time, and location.
Most delivery issues are resolved when customers check with neighbors, family members, or alternative delivery locations.
How do Order Logs help with tracking issues?
How do Order Logs help with tracking issues?
Order Logs provide a complete history of all events related to your orders, including tracking updates, status changes, and delivery information. When troubleshooting tracking issues, Order Logs help you:
See exactly when tracking information was added.
Identify any errors or delays in the tracking update process.
Verify whether tracking was retrieved successfully.
Check delivery confirmation details.
Review the complete timeline of events for customer inquiries or disputes.
To access Order Logs, go to Orders page → select order → click Details. For complete information about Order Logs, see the Order Logs History section above.