Introduction
Amazon is one of the world's largest marketplaces and a powerful selling channel that gives sellers access to millions of active buyers worldwide.
AutoDS simplifies Amazon store management by centralizing product listings, inventory updates, and order fulfillment on a single platform, so you can focus on growing your dropshipping business.
This article explains how to connect Amazon as your selling channel to AutoDS. If you are importing products from Amazon as a supplier, check Product uploads: supported suppliers, import to store, and manage variations.
Important: This guide focuses on Amazon as a selling channel where you list and sell your products. This is different from using Amazon as a supplier of your products.
Click here to learn more about supported suppliers and upload requirements.
You can explore our YouTube channel, where you'll find exclusive content focused on dropshipping with an Amazon store. Watch the complete playlist here.
Benefits of integrating Amazon with AutoDS
AutoDS integration enables you to handle all critical aspects of your Amazon dropshipping business, from listing products and updating prices to processing orders, without leaving a single platform.
This connection provides several advantages that help you save time and operate more efficiently.
With this integration, you can:
Centralize management of Amazon listings, pricing, and inventory.
Automate stock and price updates to avoid overselling and maintain competitiveness.
Reduce manual order processing through automation.
Access multiple Amazon marketplaces under one AutoDS account.
Scale efficiently by adding more selling channels as your business grows.
Focus on growing your Amazon dropshipping business while AutoDS handles key operational tasks.
Tip: While Amazon gives sellers access to a very large customer base, it also enforces strict customer-oriented policies and competitive catalog rules, which new sellers must be aware of. Refunds and claims are often deducted directly from the seller's balance, so plan margins accordingly to protect your profits.
Supported regions
Amazon stores through AutoDS currently support the following regions for sellers:
Australia (AU).
Brazil (BR).
Canada (CA).
France (FR).
Germany (DE).
India (IN).
Italy (IT).
Japan (JP).
Mexico (MX).
Netherlands (NL).
Poland (PL).
Saudi Arabia (SA).
Singapore (SG).
Spain (ES).
Sweden (SE).
Turkey (TR).
United Arab Emirates (UAE).
United Kingdom (UK).
United States (US).
Note: Your Amazon account must be authorized to sell in the same region you connect to in AutoDS (e.g., US, UK). Each region has its own Amazon Seller Central, where you can verify and manage your regional selling permissions under Your Global Accounts.
Prerequisites for connecting Amazon to AutoDS
To successfully connect your Amazon store to AutoDS, you need:
Your Amazon store must be registered and authorized in a supported region, such as AU, BR, CA, DE, ES, FR, IN, IT, JP, MX, NL, PL, SA, SE, SG, TR, UAE, UK, or US.
You must subscribe to the Professional Selling Plan on Amazon to connect any third-party software, including AutoDS.
Your subscription must be purchased directly on the AutoDS website, not through Amazon.
Important: Adding the AutoDS app from Amazon first can block the "Add Store" option on AutoDS. Always start the connection process from the AutoDS platform to avoid integration issues.
Supported features and limitations for Amazon stores on AutoDS
Connecting your Amazon store to AutoDS lets you use key automation features while still handling some actions directly on the Amazon platform. This balance between automation and manual control helps you manage your dropshipping operations more efficiently.
Understanding which features are supported for Amazon stores on AutoDS and which tasks remain manual helps you plan your workflow, avoid confusion, and organize your daily processes with more confidence.
The table below provides a comprehensive overview of what AutoDS can do for your Amazon store, as well as the limitations you should be aware of:
Feature | Supported in AutoDS | Notes |
Adding your Amazon store | Supported | Supported for all regions (AU, BR, CA, DE, ES, FR, IN, IT, JP, MX, NL, PL, SA, SE, SG, TR, UAE, UK, or US). |
Listing products through AutoDS | Supported | Amazon enforces strict upload rules, and products must use ASINs.
Click here to learn more about upload requirements. |
Editing or deleting products | Supported | Modify product details, stock, pricing, descriptions, and monitoring settings directly on AutoDS to reflect on your Amazon store. |
Orders | Limited | Orders currently display only the country, zip code, city, and state (without the full buyer name and address).
Click here to know more about it. |
Updating tracking numbers | No supported | Tracking numbers must be updated manually in your Amazon store. Automated tracking updates are not supported. |
Important:
Products may remain inactive until Amazon's approval process is completed.
Refunds and claims are often deducted directly from the seller's balance, so plan margins accordingly.
Amazon's competition is catalog-based. Success depends on price, shipping speed, and product availability.
How to connect your Amazon store to AutoDS
To connect your Amazon store to AutoDS, you need to authorize API access through Amazon Seller Central and complete a quick integration process. Once connected, you can manage all your Amazon listings, pricing updates, and order processing directly through the AutoDS platform.
Important: Before connecting your Amazon store, ensure you understand the prerequisites and supported features to manage your expectations and plan for any manual tasks that may be required.
To connect your Amazon store to AutoDS, follow these steps:
From the left sidebar, click Add Store.
On the following screen, click Add Store again to proceed to the channel selection.
Choose the Amazon Store as your platform from the list of available selling channels.
Choose a subscription plan.
Click Continue to proceed.
Log in to your Amazon Seller Central with your account credentials.
Review the API access request and click Agree to grant AutoDS access.
After authorization, return to AutoDS automatically.
Enter a name for your Amazon store.
Select the marketplace region (e.g., US, UK, DE).
Click Save to complete the connection.
Your Amazon store will appear in the left sidebar, confirming the connection is complete.
Amazon requirements for product uploads
Once your store is connected, you can begin uploading products and managing your Amazon listings through AutoDS. Before importing products, it is important to understand Amazon’s catalog and ASIN requirements to ensure your listings are approved and properly synchronized.
ASINs (Amazon Standard Identification Number)
Amazon uses the ASIN (Amazon Standard Identification Number) as a unique product identifier within its catalog. Every product listed on Amazon has its own ASIN.
ASINs are required for all Amazon uploads through AutoDS. This means:
The product must already exist in Amazon’s catalog.
Each product must have a valid ASIN.
Each product variation (size, color, etc.) has its own unique ASIN and must be listed as a separate product.
You cannot group variations under one listing.
Even if you source from another supplier (such as AliExpress), you must use the corresponding ASIN from Amazon’s catalog.
Example:
If you're selling a t-shirt in 3 colors and 2 sizes in Amazon (6 total combinations):
Create 6 separate product listings in AutoDS.
Each listing needs its own unique ASIN.
Import each one individually to your Amazon store.
If the product does not have an ASIN on Amazon, it cannot be listed. In this case, you will need to find a comparable product that already exists in Amazon’s catalog.
When uploading, the process depends on your supplier. If the supplier is Amazon, provide the product URL or ASIN. If the supplier is another website, provide the supplier product URL (or ID) and the corresponding Amazon ASIN you want to join. Most sellers join existing listings using an ASIN and appear under “Other Sellers,” rather than creating new listings.
Note: The "Upload Variations" toggle in Settings → Supplier Settings → Lister → Advanced Lister Settings applies to selling channels like Shopify and eBay where multi-variant listings are supported. For Amazon as a selling channel, this setting does not alter how variations function; each variant still requires its own ASIN and separate listing, regardless of this setting.
For more details on managing variations across all platforms, see our complete guide here.
How to find the ASIN of a product on Amazon
The ASIN can be found in two different locations on any Amazon product page, making it easy to identify and use when uploading products to your store through AutoDS.
Method 1: Find the ASIN in the product URL
Open the Amazon product page you want to list.
Look at the URL in your browser's address bar.
Locate the ASIN code in the URL structure.
The ASIN appears after "/dp/" in the URL format:
amazon.com/dp/[ASIN]
Method 2: Find the ASIN in the Product Information section
Scroll down on the product page to the Product information section.
Click Item details to expand the section.
Find the ASIN field in the product details table.
Copy the ASIN code displayed next to the ASIN label.
Product approvals
Products uploaded to your Amazon store will only become active and visible to customers after Amazon completes its approval process, which can be submitted and checked directly in your Amazon Seller Central. The approval timeline varies by product category and may take several days.
Tip: You can use the AutoDS Helper Chrome Extension to quickly capture a product's Buy ID on a supported supplier site and import it in one click.
Important: Once your Amazon store is connected to AutoDS, you must make all product changes through the AutoDS platform. Do not modify product details, stock levels, pricing, or descriptions directly in Amazon Seller Central, as this can cause synchronization issues and prevent AutoDS from managing your listings correctly.
How to upload products to your Amazon Store
Before uploading products to your Amazon store through AutoDS, make sure:
Your Amazon store account is subscribed to the Professional Selling Plan.
Your Amazon store has regional permissions that match the region connected in AutoDS. For example, if you want to sell in the US or UK, these marketplaces must be approved in your Seller Central account.
You have the correct ASIN for each product you want to list.
Note: Products will only become active after Amazon’s approval for Amazon Stores. In some cases, you will see a yellow warning: “You need the approval to list; request Approval via Seller Center.” Click the link to request approval directly in Seller Central.
To upload a single product to your Amazon store using AutoDS:
Open the left menu and go to + Add Products → Single Product.
Select your Amazon store (or click ✎ to change).
Choose the supplier source from the dropdown menu.
Select the region or warehouse.
Enter the product information based on your supplier:
If the supplier is Amazon: Enter the Amazon product URL or the ASIN directly.
If the supplier is another supported site (e.g., AliExpress, Walmart): Enter the supplier product URL/ID, AND the ASIN of the Amazon listing you want to join.
Choose your upload preference:
Add as Draft: Save the product for editing before publishing.
Publish to Store: Upload directly to your Amazon store.
Important: When you upload products from suppliers other than Amazon in AutoDS, you will need to provide both the supplier's product URL/ID and the corresponding Amazon ASIN. This ensures that your listing is associated with the correct product page in Amazon's catalog.
Bulk import products to Amazon
AutoDS offers two methods for bulk importing products to your Amazon store:
Option 1: Multiple URLs or IDs
Click Add Products → Multiple Products.
Paste each product URL or ID on a new line.
For each product, ensure you provide:
The supplier URL/ID (if not from Amazon).
The corresponding Amazon ASIN.
Click +Add Draft to save the products to your Drafts page.
Option 2: CSV file upload
Click Add Products → Multiple Products.
Select Upload CSV File.
Download the example CSV file to see the correct format.
Prepare your CSV file with the following columns:
BuyID: The product URL or ID from the supplier (required).
Title: The product title (optional).
Price: The product price (optional).
ASIN: The Amazon ASIN for the product (required for Amazon stores).
Upload your CSV file and follow the prompts.
Important: For Amazon stores, the ASIN column is required in your CSV file. Without valid ASINs, products cannot be uploaded to Amazon through AutoDS.
Note: AutoDS Finder is not available for Amazon stores in AutoDS. You must use the single product, multiple URLs/IDs, or CSV upload methods to add products to your Amazon store.
Solutions for common Amazon upload errors in AutoDS
When uploading products to your Amazon store through AutoDS, you may encounter errors that prevent the items from being listed or monitored. This guide explains the most common Amazon upload issues, what they mean, and how to fix them.
Issue | Workaround |
Active Professional Selling Plan required | Your Amazon account must be subscribed to the Professional Selling Plan.
This is required for connecting AutoDS (or any third-party software).
Note: If you recently downgraded, you cannot upload products even if your billing cycle has not ended yet. |
Regional selling permissions missing | Your Amazon account must be approved for the region connected to AutoDS.
Example: If your AutoDS store is set to sell in the US or UK, ensure those marketplaces are approved in Amazon Seller Central. |
"Your token has expired. Please click the button to renew your token" | This indicates a syncing issue between Amazon and AutoDS. How to fix it:
|
"You need the approval to list; request Approval via Seller Center" | Some Amazon products require manual approval before they can go live.
How to fix it:
Important: Amazon is very strict with product uploads. If approval or additional details are required, you must follow their instructions. There is no workaround. |
Product has no ASIN on Amazon | Search for a comparable product on Amazon and choose one that already has an ASIN.
Using a valid ASIN ensures smoother product uploads and monitoring, even when sourcing from other suppliers like AliExpress. |
Tips for selling on Amazon successfully
Succeeding in selling on Amazon comes with specific rules, performance standards, and competitive pressures that differ from other marketplaces.
Understanding how Amazon evaluates sellers and manages listings helps you adapt your strategy, protect your account health, and improve your chances of long-term success.
Below are key strategies to help you succeed, along with common challenges you need to anticipate when selling on Amazon.
Prepare product approvals early
Many products on Amazon require approval before you can list them. You'll need to provide invoices from authorized suppliers, warehouse addresses, and detailed seller information.
Listings may appear inactive until approved by Amazon's team, and this approval process can take several days or even weeks, delaying your ability to start selling.
Upload documentation in advance to avoid inactive listings and ensure your products can go live as quickly as possible.
Learn Seller Central basics
Each region has its own Amazon Seller Central dashboard, which includes extensive inventory tools, warehousing options, policies for orders, listings, shipping, and returns.
New sellers often feel overwhelmed by the number of features and settings available. Take time to understand product listings, inventory management, and return policies before scaling your operations.
Plan your margins carefully
Amazon prioritizes the customer experience above all else.
Fast refunds are often deducted from seller payouts before disputes are fully resolved, exposing sellers to potential losses from fraudulent claims or customer abuse.
You must price these potential losses into your profit margins when calculating product pricing.
Add a margin buffer to protect your profits and account for potential chargebacks or return costs.
Compete smart in the catalog system
Amazon uses a catalog model where all sellers offering the same product are placed on a single listing.
Visibility depends on winning the "Buy Box," which is awarded based on price, shipping speed, seller metrics, and customer service.
Competition is intense, especially for dropshipping sellers with thin profit margins. To "win the button" and appear as the featured seller, combine competitive pricing with fast, reliable shipping and high inventory availability.
Follow the growth stages
As you grow your Amazon business, you'll move through three distinct phases that require different strategies and skills:
Entry: Learn about approvals and ASINs. Understand how Amazon's catalog system works and what documentation you need.
Traction: Stay competitive by monitoring prices and shipping speed. Use product monitoring to keep your listings updated automatically.
Scale: Work with faster suppliers and expand your catalog with multiple products that win the Buy Box. Use the AutoDS Product Finding Hub to discover profitable items quickly.
Click here to learn more about key challenges and scaling patterns for Amazon and other selling channels in the complete selling channels guide.
Amazon Buy Box for dropshipping
When using Amazon in your dropshipping business, it's important to understand the difference between Amazon as a supplier (where you source products from Amazon to sell elsewhere) and Amazon Store as a selling channel (where you sell on Amazon's marketplace). The concept of Buy Box applies differently in each context.
What is the Amazon Buy Box?
The Buy Box is the featured "Add to Cart" section on Amazon product pages, where customers can make a direct purchase. The Buy Box seller is typically the merchant Amazon considers most reliable based on price, fulfillment speed, seller performance metrics, and listing quality.
Winning the Buy Box means your offer is the default option buyers see when viewing a product, which significantly increases sales potential. A significant number of Amazon sales go through the Buy Box, making it crucial for sellers who want to compete successfully on Amazon's marketplace.
Amazon Store as a selling channel: How to win the Buy Box
When you sell products on Amazon Store (as a selling channel), you compete with other sellers to win the Buy Box for products you list. Winning the Buy Box is essential because most customers purchase directly from the Buy Box without exploring alternative sellers.
Buy Box eligibility requirements:
To compete for the Buy Box on Amazon, you must meet the following requirements:
Professional Selling Plan: Only sellers with a Professional Selling Plan can compete for the Buy Box.
Performance metrics: Amazon evaluates your Order Defect Rate (ODR), late shipment rate, pre-fulfillment cancellation rate, and customer feedback. Your ODR must be below 1%.
Competitive pricing: Your product price must be competitive compared to other sellers offering the same ASIN.
Complete listing quality: Amazon considers listing completeness, including high-quality product images, detailed descriptions, and accurate product information for all variants.
Faster shipping: Sellers often have an advantage in Buy Box competition due to faster shipping and Amazon's trust in their fulfillment process.
How to improve your Buy Box chances when dropshipping to Amazon:
Complete all product information: Ensure all mandatory Amazon fields are filled in, including brand, product description, bullet points, specifications, and high-quality images for every variant.
Maintain excellent seller performance: Keep your Order Defect Rate (ODR) below 1%, minimize late shipments and pre-fulfillment cancellations, and respond quickly to customer inquiries.
Price competitively: Monitor competitor pricing for the same ASINs and adjust your prices to remain competitive while maintaining profitability. Use AutoDS pricing automation to stay competitive.
Improve fulfillment speed: Consider using FBA (Fulfilled by Amazon) for faster shipping, or work with suppliers who can provide shorter delivery times to improve customer satisfaction.
Optimize listing quality: Add complete, accurate, and compelling product information to stand out from competitors. Include all variant images and detailed descriptions.
How missing variant images affect Buy Box eligibility
When you upload products to your Amazon Store from other suppliers, rather than Amazon as the supplier, like AliExpress, Alibaba, or other AutoDS supported suppliers to upload, and some variant images fail to upload, this can impact your chances to win the Buy Box for the following reasons:
Listing quality signals: Amazon uses listing completeness as a quality indicator. Variants without images appear incomplete, which can lower your listing quality score and reduce your Buy Box eligibility.
Customer experience: Amazon prioritizes sellers who provide the best customer experience. Missing images for specific variants (such as different colors) make it harder for customers to understand what they are purchasing, which can lead to returns, negative reviews, and lower conversion rates.
Competitive disadvantage: If another seller has the same ASIN with complete images for all variants, Amazon is more likely to award them the Buy Box because their listing provides a better customer experience.
Each variant on Amazon has its own ASIN: Unlike other selling channels, where a single product listing can have multiple variants, Amazon assigns a unique ASIN to each variant. For example, a red T-shirt and a blue T-shirt will have different ASINs. Each ASIN is treated as a separate product listing, and you must ensure all variant images are uploaded correctly to maximize Buy Box eligibility for each ASIN.
How to fix missing variant images:
Check your AutoDS variation upload settings in Settings → Supplier Settings → Lister → Advanced Lister Settings.
Ensure you are copying the main product URL from your supplier (not a variant-specific URL) to import all variations with their images.
Verify your Ship to Country settings match between AutoDS and your supplier's website to ensure accurate product data extraction.
If images are still missing after upload, go to Products (or Drafts if the product is not yet published) in your AutoDS account, click on the product to open the editor, navigate to the Images tab, and manually add the missing images for each variant. Click Save, and the updated images will sync to your Amazon Store.
If you’re experiencing issues when uploading products without variations, such as missing images, even though your supplier settings are correct, please inform us so we can investigate further.
Troubleshooting possible Amazon integration issues
Amazon store integration with AutoDS is usually straightforward, but certain errors can appear during integration or daily management. Recognizing these issues early and applying the troubleshooting helps maintain uninterrupted operations.
Review the common Amazon integration problems and their fixes below:
Issue | Workaround |
No option to add a store: Subscribed via Amazon or outdated app permissions. | Subscribe through the AutoDS website and renew permissions in your region's Seller Central. |
Marketplace not listed: Marketplace not approved in Seller Central. | Enable the desired marketplace in your Amazon account settings. |
Permission approval loop: Browser is blocking redirects. | Use incognito mode or switch to a different browser, then retry. |
Amazon Revoked Token: Amazon is processing account changes. | Go to your app and renew the token. If the issue persists, contact Amazon Support. |
Can't connect to Amazon account: Professional Selling Plan not active or permissions not granted. | Ensure you have a Professional Amazon Seller account and that all required permissions are granted. |
Error when uploading a product from drafts: Incorrect ASIN or wrong supplier selected. | Make sure you are using the correct ASIN and have selected the correct supplier.
Click here to learn more about troubleshooting Amazon uploads. |
Variations not uploading correctly (You've entered different ASINs and Buy IDs for each variant, but AutoDS only imports one variation or defaults to the same color/size). | Possible causes:
What to do:
Note: If you experience persistent issues with variant uploads, our technical team may need to investigate. This is not typical behavior and may require backend troubleshooting. |
Frequently asked questions (FAQ)
What Amazon plan do I need to connect to AutoDS?
What Amazon plan do I need to connect to AutoDS?
You must have the Professional Selling Plan to connect any third-party software, including AutoDS. The Individual Selling Plan does not support API integrations required for AutoDS functionality.
Why do products show "Missing Offer" when I import them to my Amazon Store?
Why do products show "Missing Offer" when I import them to my Amazon Store?
Based on Amazon Seller Central policies and common issues, here are the main reasons why your products show "Missing Offer" status after importing them to your Amazon store through AutoDS:
1. The product listing already exists in Amazon's catalog (shared listing):
When you upload a product to Amazon using an ASIN, you're joining an existing product page that may already have other sellers offering the same item. Amazon may not immediately display your offer if:
Your price is not competitive compared to other sellers on the same ASIN.
Your seller metrics don't meet Amazon's Buy Box requirements (new sellers often face this).
The product is restricted or gated for your account, and you haven't been approved to sell it yet.
Solution:
Go to your Amazon Seller Central and check the "Fix Stranded Inventory" section.
Verify if you need to request approval to sell that specific product or category.
Check if your pricing is competitive enough to appear in the listing.
2. Amazon requires additional product information or attributes:
Amazon may flag your listing as incomplete if required product attributes are missing, such as:
Brand name
Manufacturer part number (MPN).
UPC/EAN codes (in some categories).
Product identifiers specific to the category.
Size, color, or other mandatory variation attributes.
Solution:
Go to Manage Inventory in Amazon Seller Central.
Click on "Edit" next to the product showing "Missing Offer".
Fill in all required fields marked with a red asterisk (*).
Save and wait for Amazon to process the update (can take 15 minutes to 24 hours).
3. You need approval to sell in that product category:
Some Amazon categories are gated or restricted, meaning you need to request approval before you can list products in those categories. Common restricted categories include:
Grocery & Gourmet Food.
Health & Personal Care.
Beauty.
Toys & Games (during certain periods).
Automotive & Powersports.
Jewelry.
Collectibles.
Solution:
Check if the category is restricted by going to Catalog → Add Products in Seller Central.
Search for the product and see if it shows "Approval Required".
Click "Request Approval" and follow Amazon's instructions (may require invoices, certifications, compliance certificate, or brand authorization).
4. The ASIN is inactive, suppressed, or blocked:
Sometimes the ASIN you're trying to list on is:
Inactive (no longer available in Amazon's catalog).
Suppressed (temporarily hidden due to policy violations or incomplete information).
Blocked for your account (due to past performance issues or violations).
Solution:
Search for the ASIN directly on Amazon.com to check if the listing is still active.
If the listing exists but you still can't sell on it, contact Amazon Seller Support to investigate why your account is blocked from that ASIN.
If the ASIN is inactive, you'll need to find an alternative ASIN or create a new product listing (if your brand is registered).
5. Your Amazon Seller account has performance issues:
If your account has:
Late shipment rate above Amazon's threshold.
Order defect rate above 1%.
Pre-fulfillment cancel rate above 2.5%.
Policy violations or warnings.
Amazon may suppress your new listings until you resolve these issues.
Solution:
Go to Performance → Account Health in Seller Central.
Review any alerts or warnings.
Address all flagged issues (respond to customer complaints, improve shipping times, etc.).
Once your metrics improve, request a review from Amazon if necessary.
6. Regional marketplace mismatch:
If your AutoDS store is set to sell in a specific Amazon region (e.g., US, UK, DE), but your Amazon Seller Central account doesn't have approval for that marketplace, your products won't go live.
Example:
Your AutoDS store is connected to Amazon US.
But your Seller Central account only has approval to sell in Amazon UK.
Products uploaded to Amazon US will show as "Missing Offer".
Solution:
Verify your approved marketplaces in Amazon Seller Central under Settings → Account Info → Your Services.
If you need to sell in additional regions, request approval for those marketplaces.
Make sure your AutoDS store region matches your approved Amazon marketplace.
7. The product was uploaded but not yet processed by Amazon:
Sometimes Amazon takes time to process new listings, especially if:
You uploaded during peak hours
Amazon is reviewing the product for compliance
There's a technical delay on Amazon's side
Solution:
Wait 15 minutes to 24 hours for Amazon to process the listing.
Check Manage Inventory in Seller Central to see if the status changes.
If the status doesn't update after 24 hours, contact Amazon Seller Support.
8. Duplicate listing or listing conflict:
If you previously uploaded the same product and deleted it, or if there's a duplicate ASIN issue, Amazon may flag the new listing as conflicting.
Solution:
Search your Manage Inventory for duplicate entries.
Remove any old/inactive versions of the same product.
Re-upload the product with the correct ASIN.
How to check and fix "Missing Offer" in Amazon Seller Central:
Log in to Amazon Seller Central.
Go to Inventory → Manage Inventory.
Look for products with the status "Incomplete" or "Inactive".
Click "Edit" next to the product.
Fill in any missing required fields.
Click "Save and Finish".
Wait for Amazon to process the changes (up to 24 hours).
For detailed troubleshooting steps and error code solutions, visit the official Amazon Listing Troubleshooting Guide (PDF) or search for "Fix Your Products" in your Seller Central account.
If the issue persists after checking these areas, contact Amazon Seller Support directly from your Seller Central account for case-specific assistance.
Why do I see a yellow warning "request approval via Seller Central" on my products?
Why do I see a yellow warning "request approval via Seller Central" on my products?
Many Amazon categories (ASINs), brands, and individual products require prior approval before you can list them. Restricted categories include Grocery & Gourmet Food, Health & Personal Care, Beauty, Toys & Games, Automotive & Powersports, Jewelry, and Collectibles, among others.
When you attempt to upload a product in a restricted category without approval, you will see a "Missing Offer" error or a message stating "You need approval to list this product." To request approval, go to Catalog → Add Products in Seller Central, search for the product, and click "Request Approval" if the category is gated.
The approval process may require you to submit invoices from authorized suppliers, product certifications, compliance certificates, brand authorization letters, or other documentation, depending on the category. For a complete list of restricted categories and approval requirements, search for "Category and product restrictions" in Amazon Seller Central Help or visit the Amazon Seller Forums for category-specific guidance.
For a complete list of restricted categories and approval requirements, search for "Category and product restrictions" in Amazon Seller Central Help or visit the Amazon Seller Forums for category-specific guidance.
Can I connect multiple Amazon stores to the same AutoDS account?
Can I connect multiple Amazon stores to the same AutoDS account?
You can connect multiple Amazon marketplaces to your AutoDS account. Approve each desired marketplace in Seller Central before adding the store in AutoDS. Each Amazon store will appear separately in your AutoDS dashboard for individual management.
I get "Amazon Revoked Token" when connecting. What should I do?
I get "Amazon Revoked Token" when connecting. What should I do?
The "Amazon Revoked Token" error usually happens if Amazon is processing account changes or if API permissions have expired. Go to your app settings in your Seller Central and renew the token. If the issue persists, contact the Amazon Support of your store region (AU, BR, CA, DE, ES, FR, IN, IT, JP, MX, NL, PL, SA, SE, SG, TR, UAE, UK, or US) for assistance.
How does AutoDS handle tracking numbers for Amazon orders?
How does AutoDS handle tracking numbers for Amazon orders?
Updating tracking numbers for Amazon orders must be handled directly on the Amazon platform. AutoDS does not support automated tracking updates for Amazon stores, so you need to log in to your Seller Central account to add tracking information to orders.
To learn more about order statuses, including pending, ordered, shipped, and delivered statuses, click here.
Do I need to manually select categories for my Amazon products?
Do I need to manually select categories for my Amazon products?
Amazon automatically matches products to existing listings through ASINs, so you typically don't need to select categories manually. The ASIN determines the product's category placement in the Amazon catalog. However, ensure you're using the correct ASIN to join the appropriate listing.