Introduction
Fulfilled by AutoDS (FBA) is the fastest and safest way to automate your dropshipping orders in AutoDS. With FBA, you don't need to manually handle your orders or connect any buyer accounts; AutoDS handles the entire order process for you using its own buyer accounts.
This service takes care of the heavy lifting. It offers full automation for product ordering, tracking updates, and return handling. The entire process happens automatically: no manual action is required from your side.
Before you enable the Fulfilled by AutoDS service, please read our Fulfilled by AutoDS service Terms and Conditions.
Note: Facebook Marketplace, as a selling channel, does not support order synchronization.
Key benefits of using Fulfilled by AutoDS (FBA)
Using Fulfilled by AutoDS (FBA) automation provides several advantages that help you scale your dropshipping business efficiently.
Benefits:
Completely hands-free order fulfillment.
Faster processing and tracking updates.
Reduces manual work and human errors.
Ideal for scaling your dropshipping business.
Returns are easy and fast to manage within FBA.
Access to tools that require FBA automation: Sourcing Request service, Print On Demand, and Sample Orders.
Best for sellers who:
Want a 100% hands-free workflow.
Sell from FBA-supported suppliers.
Need a scalable solution with extra services.
Why choose FBA over other automation methods?
When working with suppliers that are supported for the Fulfilled by AutoDS (FBA) automation, FBA is the most recommended method, as it offers several advantages compared to Auto-Order automation using your own buyer accounts:
No buyer account management: You don't need to worry about account limits, payment issues, or potential suspensions on Amazon or AliExpress.
Access to exclusive features: FBA is required for using the AutoDS Sourcing Service, Print on Demand, and AutoDS Marketplace orders.
Simplified returns: Return requests are handled directly through AutoDS without requiring you to manage supplier communications.
Faster processing: Orders are typically processed more quickly through FBA compared to other automation methods.
Reduced risk: Since you're not using your own buyer accounts, you avoid common issues like order limits, blocked payments, or account restrictions from suppliers.
Important note: FBA works with specific suppliers only. If you use Amazon UK, DE, FR, or AU as your suppliers, Auto-Order is your only automation option.
Learn more about the Auto-Order via your own buyer account (semi and full automation) method here.
Requirements for using Fulfilled by AutoDS (FBA)
Before setting up order automation with Fulfilled by AutoDS (FBA), make sure the following requirements are met:
Use supported suppliers in USD: You must use the suppliers available for the FBA service, and all products must be priced in USD.
Enable the Orders Processor add-on: This add-on allows AutoDS to process and track your orders automatically, whether you use Auto-Orders automation or the Fulfilled by AutoDS service.
Add sufficient balance: You must have sufficient funds in your Fulfilled by AutoDS Balance.
Purchase Auto-Order Credits: for our system to place orders automatically or for tracking conversions.
Supported suppliers for Fulfilled by AutoDS (FBA)
The table below shows all suppliers available to use the Fulfilled by AutoDS (FBA) automation, their regions, and available tracking conversion options.
You can use FBA for all these suppliers:
Supplier | Supported Regions | BlueCare | QTrack | Tracking Generator |
Alibaba | AU, CA, CN, DE, ES, FR, IT, UK, US. | ❌ Not available | ❌ Not available | ❌ Not available |
AliExpress | AU, BE, BR, CN, DE, ES, FR, IT, PL, RU, UK, US. | ❌ Not available | ❌ Not available | ❌ Not available |
Amazon | US. | ✅ Available | ✅ Available | ✅ Available |
AutoDS Marketplace | Worldwide (the warehouse depends on the AutoDS Private Supplier’s location). | ❌ Not available | ❌ Not available | ❌ Not available |
AutoDS Marketplace | CN. | ❌ Not available | ❌ Not available | ❌ Not available |
AutoDS Sourcing (AutoDS Sourcing service) | CN. | ❌ Not available | ❌ Not available | ❌ Not available |
Banggood | AU, CN, CZ, UK, US. | ❌ Not available | ❌ Not available | ❌ Not available |
CJDropshipping | CN, TH, US. | ❌ Not available | ❌ Not available | ❌ Not available |
Costway | AU, CA, DE, ES, FR, IT, UK, US. | ❌ Not available | ❌ Not available | ❌ Not available |
DHgate | AU, BE, CA, CN, DE, ES, FR, IT, PL, RU, UK, US. | ❌ Not available | ❌ Not available | ❌ Not available |
eBay | US. | ❌ Not available | ❌ Not available | ❌ Not available |
Home Depot | US. | ✅ Available | ❌ Not available | ❌ Not available |
Miniinthebox | CN. | ❌ Not available | ❌ Not available | ❌ Not available |
PureFormulas | US. | ❌ Not available | ❌ Not available | ❌ Not available |
Sam's Club | US. | ❌ Not available | ❌ Not available | ❌ Not available |
Walmart | US. | ❌ Not available | ❌ Not available | ❌ Not available |
Orders processing with Fulfilled by AutoDS (FBA)
Understanding how AutoDS processes with Fulfilled by AutoDS (FBA) your orders helps you manage your dropshipping business more efficiently.
The order processing flow for Fulfilled by AutoDS works as follows:
A customer places an order in your store (eBay, Shopify, Amazon, Wix, etc.).
AutoDS receives the order with your buyer's details (name, address, etc.).
Our system verifies sufficient balance and Auto-Order Credits to cover product and shipping costs (if included).
AutoDS places the order with the supplier using its own buyer account.
The supplier ships the product directly to your customer.
AutoDS receives the tracking number after the supplier ships it.
Our system automatically uploads the tracking number to your selling channel and provides updates as the supplier updates them.
When the supplier marks the order as Delivered, AutoDS updates your Orders Page. You can manually update your selling channel after confirming delivery.
Refer to the flowchart below for a visual overview of how the Fulfilled by AutoDS (FBA) automation processes orders:
Set up the Fulfilled by AutoDS (FBA) automation
Setting up Fulfilled by AutoDS (FBA) automation allows AutoDS to automatically place and manage your orders using its own buyer accounts.
Enable the Orders Processor add-on on the Plans & Add-ons tab inside Settings.
Go to Supplier Settings (for each supplier you want to automate) and open the Orders tab.
Mark both the "Process orders using the 'Fulfilled by AutoDS' service" checkbox and the "Automatic orders (Requires buy account or “Fulfilled by AutoDS” orders management)" checkbox inside the Orders Settings section.
Click Save to apply the changes.
Once enabled, AutoDS will automatically process all new eligible orders using the FBA service.
Important: Marking the “Automatic orders” checkbox is optional but recommended. When this checkbox is selected, new orders on the Orders page are automatically sent to automation. If you leave this checkbox unselected, you’ll need to manually send each order to automation by changing its status from Pending to Send to Auto-Order on the Orders page every time.
The image below illustrates how you can set up Fulfilled by AutoDS (FBA) automation inside your Supplier Settings.
To learn more about how to enable the Order Processor add-on and automate your order fulfillment process, click here.
Note: Automation settings configured in the supplier settings page will only apply to new orders.
To automate a Fulfilled by AutoDS (FBA) order that already exists, after you proceed with the requirements and supplier settings configuration for using Fulfilled by AutoDS (FBA) automation, follow these steps:
Go to the Orders Page.
Find the order you want to automate.
Change its status to Send to Auto-Order.
If you want to automate multiple orders simultaneously, use the Orders Page filter to select and change the status to Send to Auto-Order.
Balance funds for Fulfilled by AutoDS (FBA)
To use Fulfilled by AutoDS (FBA) automation, you must load funds into your managed order balance in USD. This balance is used to cover all order costs processed through the FBA service, including the product price, shipping fees (if included), and maximum loss protection. You can load funds to your balance using PayPal (with a 5% fee and instant fund loading), Payoneer (with a 3% processing fee), or a credit card (with a 5% fee by adding your card details securely).
Important: Currently, we do not provide invoices for the fees applied to each payment method.
Note: AutoDS takes no commission or keeps money from your orders. Since payments go directly to your selling channel (e.g., eBay, Shopify, TikTok Shop), AutoDS cannot access that money to place orders on the supplier's website.
Before loading balance, keep in mind:
The Fulfilled by AutoDS (FBA) automation supports USD only.
If you enable the Include Shipping Price option, shipping is added to the product's buy price.
For products with worldwide shipping, you must configure shipping policies for each region on your selling channel.
A valid billing agreement must be set up for PayPal/Payoneer.
Always maintain enough balance to process all pending FBA orders.
Important: The managed order balance is used exclusively for Fulfilled by AutoDS (FBA) orders. This balance is not used for Auto-Order automation using your own buyer account.
Pricing and sufficient balance funds
A sufficient balance is based on the Maximum Buy Price of your products. Your balance must be sufficient for all orders in the status "In Progress."
This is the formula to calculate correctly: Maximum Buy Price = Buy Price (including tax) + Order Profit + Maximum Loss.
Example:
Buy Price: $10
Profit: $1.30
Maximum Loss: $3
Maximum Buy Price: $10 + $1.30 + $3 = $14.30
Your balance must be at least $14.30 for this order.
Tip: You can "freeze" orders by changing their status to "Pending" (only for the yellow In Progress orders, not the grey ones) and send them to Auto-Order one by one, or 2-3 at a time, depending on how many of them can be covered by the remaining balance.
Load balance for Fulfilled by AutoDS (FBA)
To load balance into your account and use Fulfilled by AutoDS automation, you must first access the Balance section, which is always visible in the top-right corner of every page in the AutoDS platform (Marketplace, Products, Settings, Orders, etc).
To access the balance loading interface:
Locate the balance section in the top-right corner of any page in the AutoDS platform.
Hover over the balance section, and click Load.
Choose the amount and select the payment method in the pop-up window:
A special $15 option is available only for your very first load for the managed order balance. After you add funds once (any amount), this $15 option will no longer appear.
How to load balance with PayPal
To load balance using PayPal:
In the pop-up window, select PayPal as your payment method.
Click Add Account.
Enter your PayPal details and nickname, then approve the billing agreement.
Select your PayPal account from the dropdown menu, enter your top-up amount, and click Load Balance.
Note: Balance funds using PayPal applies 5% fee. Funds load instantly.
How to load balance with Payoneer
To load balance using Payoneer:
In the pop-up window, select Payoneer as your payment method.
Click Add Account.
Enter your Payoneer name and email.
Click Add.
Authorize the connection on Payoneer and return to AutoDS.
Select your Payoneer account from the dropdown menu, and click Load Balance.
Note: You must hold a sufficient USD balance in Payoneer. A 3% processing fee applies (e.g., a $100 top-up costs $103).
How to load balance with a credit card
To load balance using a credit card:
In the pop-up window, select Credit Card as your payment method.
Click Add Account to open a new page.
Enter your credit card details in the opened page:
Card number.
Expiration date.
CVV security code.
Cardholder name.
Billing address.
Enable the checkbox to save your card information.
Click Save and return to AutoDS.
Select your saved credit card from the dropdown menu, and click Load Balance.
Note: You can save multiple credit cards in your account and select which one to use for each transaction. This allows flexibility when different cards have different available credit limits.
Payment security and protection
All managed balance transactions go through security checks to protect your account. Each transaction is reviewed individually, which means:
Each payment is reviewed individually based on current security standards during the transaction.
If a transaction requires additional review, you can retry after 24 hours with the same payment method or explore alternative payment options.
When manual verification is required, you'll see a "Requires Verification" message in your managed order balance section or when processing certain orders. Simply follow the prompt to complete the verification form. Our team will review your submission within 48 hours and send you a confirmation once the review is complete.
Balance and transaction history
You can view your current balance and review all past transactions at any time from anywhere in the AutoDS platform. The managed order balance section is always visible in the top-right corner of every page. This helps you track payments, reconcile activity, and ensure your balance is updated correctly.
To check your balance and history:
Locate the balance section in the top-right corner of any page in the AutoDS platform.
Hover over managed order balance and AI Credits.
Under the managed order balance section, click View Purchase History.
A modal window will open, showing all your transactions.
Balance history columns
The balance history table displays the following columns:
Column | Description |
1. Date | When the transaction occurred |
2. Amount | Amount loaded, charged, refunded, or deposited |
3. Balance | Balance before the transaction (this is not your current balance) |
4. Status | Type of transaction (Approved, Refunded, Managed Order Debit, Managed Order Refund) |
5. ID | Unique identifier for tracking transactions |
6. Note | Additional details (e.g., Sell Order ID) |
The image below displays all the columns available in your Purchase History.
Filters and search options
You can filter and search your managed order balance history using the following options:
Filter | Usage |
Status | Approved, Refunded, Managed Order Debit, Managed Order Refund |
Date range | View transactions by day, week, or month |
Search | Look up transactions by Sell Order ID |
Common issues when loading balance and how to fix them
Even when loading managed order balance, some issues may occur. The table below explains the most common problems and how to resolve them:
Issue | Why it happens | How to fix it |
Error loading with Payoneer | Your Payoneer account doesn't have enough balance in USD, or the primary currency isn't set to USD. | Make sure your Payoneer account holds sufficient USD funds. Switch your primary balance to USD before retrying. |
Authorization expired | The PayPal/Payoneer authorization you previously approved has expired or was revoked. | Reconnect your PayPal or Payoneer account in AutoDS and approve the billing agreement again. |
Funds were added, but the balance was not updated | Sometimes there's a short delay in syncing the top-up with your AutoDS balance. | Refresh your page or log out and back in. If the funds still don't appear after a few minutes, contact AutoDS support. |
Correct balance not reflected in purchase history | A sync issue may prevent your last top-up from showing in the history table, even though the funds were added. | Wait a few minutes and refresh. If it remains incorrect, contact support and provide a screenshot of the transaction so the team can reconcile it. |
Insufficient funds error | Your balance is below the Maximum Buy Price required or doesn't cover all pending orders. | Add more funds to your balance. After topping up, resend the failed order. |
Negative Managed Balance | An order was forced through without enough funds in your account. | Avoid forcing orders without balance. If it happens, top up immediately. Contact support if the negative balance doesn't correct itself. |
Tracking updates for FBA orders
When using the Fulfilled by AutoDS (FBA) automation, tracking is fully automated and integrated into the platform.
Learn more about how tracking updates and orders logs work in this detailed article: Tracking numbers, tracking updates, and tracking conversion.
Returns requests for FBA orders
When you use dropshipping through the Fulfilled by AutoDS (FBA) automation, returns are processed automatically once you change the order status. This hands-free approach saves time and reduces errors, allowing you to focus on growing your business.
Prerequisites for requesting a return label
Before requesting a return through the Fulfilled by AutoDS (FBA) automation, you must ensure that all the following requirements are met. These prerequisites exist to maintain system efficiency, protect against abuse, and ensure compliance with supplier policies.
Order type:
The order must be processed via Fulfilled by AutoDS (FBA) automation.
Orders processed through other fulfillment methods are not eligible for automated returns.
Order status:
The order must be marked as Delivered. This requirement ensures that the item has actually left the supplier's warehouse and has been received by the buyer.
Returns cannot be processed for orders that haven't shipped yet.
Order value:
Only orders above $10 are eligible for returns. This threshold exists because the cost of processing returns, including label generation and supplier processing fees, makes returns economically unfeasible for very low-value items.
For orders under $10, consider offering a direct refund to the customer instead.
Tip: If your order is below $10 and your supplier is Amazon, you can process a return using your Amazon buyer account. Click here to learn more.
Item eligibility:
The item must meet supplier return rules. Different suppliers have different return policies regarding which items can be returned.
Some items, such as personalized products, perishables, or intimate apparel, may not be eligible for return based on supplier policies.
Return rate limit:
Your return rate is calculated from the percentage of returns against your lifetime orders. This rating determines whether the system will approve your new return requests.
The Fulfilled by AutoDS (FBA) automation enforces a 5% return rate limit. When your return rate reaches or exceeds this limit, the system automatically denies new return requests. You can request returns again only when your percentage drops below 5%.
Formula to calculate your return rate:
Return Rate = (Total Return Requests ÷ Total Lifetime Orders) × 100
Example calculation:
If you have:
Total lifetime orders: 200
Total return requests: 8
Return Rate = (8 ÷ 200) × 100 = 4%
Your return rate is below 5%, so you can still request returns.
Note: If you request returns for unshipped orders or exceed the 5% return rate limit, requests will be denied automatically by the system. The system enforces these rules to maintain service quality and prevent misuse.
Click here to learn how AutoDS calculates your return rate.
Step-by-step to request a return label
Follow these steps to request a return for Fulfilled by AutoDS (FBA) orders, provide a label to your buyer, and track the refund process. Each step is designed to ensure smooth processing and clear communication with both the buyer and the supplier.
Timeline for return refunds:
Order is delivered (initial delivery date).
You request a return and receive a label (1 to 2 days).
Buyer ships return package (varies based on buyer action).
Supplier receives return shipment (5 to 10 business days).
Supplier inspects the item and approves the refund (1 to 5 business days).
Refund is credited to your FBA balance (1 to 2 business days).
Total timeline: 1 to 3 weeks from delivery to refund in your account.
Step 1: Verify order delivery
Before requesting a return, you must confirm that the order status is Delivered. This step is crucial because returns can only be processed for items that have been received by the buyer.
To verify Fulfilled by AutoDS (FBA) order delivery:
Locate the specific order on your Orders page for which you want to process a return.
Click the tracking number in AutoDS to verify delivery on the carrier's site.
You will be redirected to the tracking site (such as 17track) where you can check the shipment's delivery status.
Confirm that the status shows "Delivered" with a delivery date.
Step 2: Request a return
Once you've verified that the order has been delivered, you can request a return through the AutoDS system.
To request a return for a Fulfilled by AutoDS (FBA) order:
Open the Order Status dropdown menu.
Select Request Return from the dropdown options.
AutoDS will process the request and submit it to the supplier.
Note: The system usually generates the return label for Fulfilled by AutoDS (FBA) orders within 24 to 48 hours. During this time, AutoDS communicates with the supplier, verifies the return eligibility, and creates the return label with the appropriate carrier and return address.
Step 3: Download and send the return label
After the supplier approves the return request for Fulfilled by AutoDS (FBA) orders, you'll be able to download the return label to provide to your buyer.
To download the return label for Fulfilled by AutoDS (FBA) orders:
Check your Orders page and look for status updates.
Once approved, the order status updates to Return In Progress.
Click the label icon next to the order to download the return label.
Save the label file to your computer.
Send the return label to your buyer through your selling platform's messaging system.
Tip: Clear communication with your buyer at this stage is essential for completing the return successfully. Provide all necessary information upfront to avoid confusion or delays.
Important: Return labels for Fulfilled by AutoDS (FBA) orders are only issued if the supplier accepts the return request. If your return request is denied but you have proof of a defective or incorrect item (such as photos, videos, or screenshots), contact AutoDS support to escalate the issue. The AutoDS support team can review your evidence and work with the supplier on your behalf.
Step 4: Monitor return shipment
After the buyer ships the return, you should monitor the return shipment to ensure it reaches the supplier successfully.
Monitoring the return shipment allows you to stay informed about the return process and helps you anticipate when the refund will be processed. It also enables you to provide updates to your buyer if they inquire about the return status.
To monitor the return for Fulfilled by AutoDS (FBA) orders:
Locate the Return Tracking Number printed on the return label.
Visit the carrier's tracking website (such as UPS.com, USPS.com, or FedEx.com).
Enter the tracking number to view the current status and location of the return shipment.
Check periodically until the tracking shows that the package has been delivered to the supplier.
The image below shows where the Return Tracking Number is located on the return label.
Step 5: Confirm refund
After the supplier receives and inspects the returned item, they will approve the refund, and the amount will be credited to your FBA balance.
To confirm your refund for Fulfilled by AutoDS (FBA) orders:
Check your AutoDS account for status updates.
The order status will update to Return Completed once the refund is processed.
Navigate to Purchase History in AutoDS.
Search by Sell Order ID to locate the specific order.
Verify that the refund amount appears in your FBA balance.
Note: The refund for returned items from FBA is automatically credited to your balance, not to your original payment method. You can use this balance for future FBA orders, reducing your need to add funds manually.
Order cancellation policy for Fulfilled by AutoDS
Orders processed through Fulfilled by AutoDS (FBA) automation managed accounts cannot be cancelled once they reach certain status milestones. This policy exists to protect your account standing with suppliers and maintain the efficiency of the automated fulfillment system.
Once an order reaches these statuses, it has already entered the automated fulfillment process. At this stage, the supplier's systems have received the order, allocated inventory, and may have already begun physical fulfillment activities such as picking items from warehouse shelves or printing shipping labels.
Orders cannot be cancelled after the status reaches any of the following:
In Order Progress: This status indicates that the order has been transmitted to the supplier and is being processed in their system. The supplier has received the order details and is preparing to fulfill it.
Ordered: This status means the order has been confirmed by the supplier and is now in their fulfillment queue. Inventory has been allocated, and the order is awaiting pickup, packing, and shipping.
The cancellation option is not available for Fulfilled by AutoDS orders for several important reasons:
Automated fulfillment speed: Orders are transmitted to suppliers immediately and begin processing within minutes. The automated system is designed for efficiency, which means orders move through the fulfillment pipeline quickly. By the time a cancellation request could be manually reviewed and processed, the order has often already shipped.
Supplier account protection: Frequent cancellation requests can lead to account restrictions or suspension from some suppliers. Suppliers track cancellation rates as a metric of account reliability. High cancellation rates signal poor order management and can result in your managed account being flagged, restricted, or even terminated by the supplier.
System efficiency: Attempting to interrupt automated fulfillment processes can create errors, delays, and inconsistencies in the system. The automated pipeline is optimized for forward movement, not reversals.
Automatic rejection: All cancellation requests submitted through the system are automatically rejected or denied. Changing an order's status to 'Cancelled' in your AutoDS Orders page does not actually cancel the order on the managed account. The order continues processing regardless of the status change you make in AutoDS.
Click here to learn more about the Fulfilled by AutoDS (FBA) automation terms and conditions.
What to do when a buyer requests cancellation
Even though you cannot cancel orders through the Fulfilled by AutoDS (FBA) automation, there are alternative solutions you can offer to buyers who request cancellation. The appropriate solution depends on the timing of the request and the current order status.
Option 1: Buyer declines delivery
If a buyer requests cancellation after the order is already confirmed and in the fulfillment process, the most effective solution is to have them decline or refuse delivery when the package arrives.
How this works:
Explain to the buyer that the order is already in shipment and cannot be stopped or cancelled.
Inform them that they can decline or refuse delivery when the carrier attempts to deliver the package.
When the buyer refuses delivery, the carrier will return the package to the sender (the supplier).
Once the order is returned to the sender and you receive a refund from the source or supplier site, AutoDS can then issue a refund to your managed balance.
After the refund appears in your AutoDS account, you can issue a refund to your buyer through your selling platform.
Timeline for declined delivery refunds:
Delivery attempt occurs (varies by carrier and location).
Buyer refuses or declines the package (same day as delivery attempt).
Carrier returns package to supplier (5 to 10 business days typically).
Supplier receives returned package and processes refund (1 to 5 business days).
Refund is credited to your FBA balance (1 to 2 business days).
Total timeline: 1 to 3 weeks from delivery attempt to refund in your account.
Important considerations: Some carriers may leave packages without requiring a signature, making it impossible for the buyer to decline delivery. In these cases, the buyer should proceed to Option 2 (requesting a return).
Communicate clearly with your buyer about what "declining delivery" means. They should refuse to accept the package from the carrier or leave it unopened if it's left at their door and contact the carrier immediately to request a return to sender.
Option 2: Buyer requests a return after delivery
If the buyer receives the package and cannot decline delivery, or if they opened the package before deciding they want to cancel the order, they can request a return instead.
Follow the steps above to learn how to request a return using the Fulfilled by AutoDS (FBA) automation.
Best practices for handling cancellation requests
When a buyer contacts you requesting to cancel a Fulfilled by AutoDS order, follow these best practices to maintain good customer service while working within system limitations:
Respond promptly: Reply to the buyer's cancellation request as quickly as possible, even if you cannot fulfill the cancellation. Quick communication shows that you value their business and take their concerns seriously.
Offer alternatives: Present both options (declining delivery and requesting a return) and help the buyer understand which is most appropriate for their situation. If the order hasn't shipped yet, explain that declining delivery is the fastest option. If it's already delivered, guide them through the return process.
Provide specific instructions: Give step-by-step instructions for declining delivery or returning the item. Include information about where to drop off return packages and what to expect in terms of timeline.
Manage expectations about refunds: Clearly communicate the timeline for receiving refunds. Explain that you must first receive the refund from the supplier before you can issue a refund to them. This transparency helps prevent frustration and misunderstandings.
Document everything: Keep records of all communication with the buyer regarding cancellation and refund requests. This documentation protects you if disputes arise and helps you track the resolution process.
Follow up: Check in with the buyer after providing instructions to ensure they were able to decline delivery or ship the return successfully. Proactive communication demonstrates excellent customer service.
Fulfilled by AutoDS order invoices
The Fulfilled by AutoDS (FBA) automation provides detailed invoices for all orders processed through the system, allowing you to maintain accurate financial records for your dropshipping business. These invoices include comprehensive transaction details, order information, and charges associated with each fulfilled order.
Benefits of downloading invoices:
Maintain accurate financial records for your business.
Track all expenses associated with Fulfilled by AutoDS orders.
Simplify tax preparation and accounting processes.
Provide documentation for business expenses and deductions.
Reconcile your managed balance with actual order charges.
Requirements
Before downloading invoices for your Fulfilled by AutoDS orders, ensure you meet the following requirements to access the invoice system correctly.
Order eligibility:
Fulfilled by AutoDS orders only: The order must be fulfilled by AutoDS (FBA – Fulfilled by AutoDS orders only). Orders processed through other fulfillment methods will not appear in the invoice system.
Processed and charged: The order must already be processed and charged to your managed balance. Pending orders that have not been charged will not appear on invoices.
Invoice details
The Fulfilled by AutoDS invoice includes comprehensive order information that provides complete documentation for your business accounting and tax purposes. Each invoice contains order numbers, order dates, product details, amounts charged to your managed balance, and total transaction summaries for the selected month.
Invoice issuing entity:
The Fulfilled by AutoDS (FBA) automation invoices are issued under ROT LLC, which is the legal entity that processes and manages the service. This is the official business name for invoicing and financial documentation purposes. The invoice clearly indicates the service is related to AutoDS and the Fulfilled by AutoDS (FBA) automation functionality, but the issuing entity is ROT LLC for legal and accounting compliance.
Order invoice customization options:
Before downloading, you can add custom details to your invoice by entering your business address, display name, or company name in the invoice configuration interface. These details will appear on the generated invoice, helping you customize it to match your business records and branding. However, once downloaded, you cannot edit the invoice PDF file, as it is an official financial document issued by AutoDS (under ROT LLC). If you need corrections to invoice information after downloading, contact AutoDS support, explaining what needs to be changed.
Learn how to customize information such as business address, display name, or company name on your Fulfilled by AutoDS invoice before downloading it here.
Invoice format:
The Fulfilled by AutoDS (FBA) automation provides invoices only in PDF format. This standardized format ensures compatibility across all devices and platforms, maintains document integrity, and provides professional documentation for accounting and tax purposes. If you need the invoice data in a different format for your accounting software, you can use PDF conversion tools or manually enter the information from the PDF invoice.
Invoice scope and limitations
Understanding the scope of invoice generation through the Fulfilled by AutoDS (FBA) automation helps you manage your financial records appropriately and set realistic expectations for what information is available.
Account-level invoices:
Invoices generated through the Fulfilled by AutoDS (FBA) automation are created for your AutoDS account as a whole and will include orders from all connected selling accounts. The invoice system does not provide separate invoices by store or selling channel. If you need to track expenses by individual store, you can export your order data and filter by store using spreadsheet software or other accounting tools.
Monthly generation:
Invoices are generated one month at a time through the Fulfilled by AutoDS (FBA) automation. You must select the desired month and year when downloading each invoice. To obtain invoices for multiple months, repeat the download process for each month you need. This approach ensures each invoice remains organized and manageable for accounting purposes while maintaining clear monthly transaction records.
FBA orders only:
Invoices are available only for orders processed through the Fulfilled by AutoDS (FBA) automation. Orders fulfilled through other methods (such as manual ordering, third-party services, or direct supplier accounts) will not appear in the AutoDS invoice system. Only orders charged to your managed order balance are included in the downloadable invoices.
Supplier invoices not available:
You cannot obtain the original supplier's invoice through the Fulfilled by AutoDS service. AutoDS acts as an intermediary and places orders with suppliers on your behalf using our managed accounts. Invoices are therefore issued by AutoDS (under ROT LLC), and supplier invoices are not available under the Fulfilled by AutoDS service terms and conditions. The AutoDS invoice provides all necessary information for your business records and tax purposes.
Historical invoice access:
You can download invoices for any month in which you had Fulfilled by AutoDS orders processed and charged to your account. The system maintains historical invoice data, allowing you to access past months as needed for accounting or tax purposes. However, if you have canceled your AutoDS account or removed stores, invoice availability may be affected based on data retention policies.
Download invoices
Follow these step-by-step instructions to download invoices for your Fulfilled by AutoDS orders. The process is quick and allows you to select specific months for downloading.
Hover over your balance display in the top navigation area and click Download Invoices.
In the pop-up window, fill in the required and optional fields:
Select Month: Choose the month for which you want to download invoices (required field).
Select Year: Choose the year for which you want to download invoices (required field).
Display Name: Enter your business or personal display name that will appear on the invoice (required field).
Street: Enter your street address (required field).
City: Enter your city (required field).
Zip Code: Enter your zip code (required field).
Other Details: Add any additional information you want to include on the invoice (optional field).
Click Download to generate and download the invoice file.
A PDF file will automatically download to your computer's default download location.
Open the downloaded PDF file to view the complete invoice with all order details.
The invoice includes order numbers, dates, amounts charged, and itemized transaction information.
Review the sample invoice format below to understand what information is included.
The image below shows how to access the Download Invoices in your AutoDS account:
Important: The invoice is issued in the name of the AutoDS account holder. The invoice is issued under ROT LLC and not AutoDS. Check the FBA order invoice example below:
Common invoice issues
The table below outlines common issues you may encounter when downloading invoices for Fulfilled by AutoDS orders and provides practical workarounds to resolve them.
Issue | Workaround |
Order not shown in invoice. | If an order does not show on your invoice, follow these steps:
If the order still does not appear after verification, contact AutoDS support for assistance. |
The invoice download fails, or the file is corrupted. | If the invoice download fails, follow these steps:
If the problem continues, contact AutoDS support with details about the error message or behavior you're experiencing. |
Fulfilled by AutoDS order statuses
Understanding each order status helps you track progress, troubleshoot delays, and manage automation more efficiently.
Click here for a comprehensive breakdown of all order statuses.
Solutions and workarounds for common Fulfilled by AutoDS order failures
Learn how to identify, troubleshoot, and resolve Fulfilled by AutoDS order failures quickly to keep your business running smoothly.
Quick navigation tip: Use CTRL+F on Windows or Command-F on Mac to search for your specific error message and jump directly to the solution.
Insufficient balance.
Insufficient balance.
Fulfilled by AutoDS orders fail for insufficient funds with the error message "Insufficient balance - load more balance to your account and resend" when your managed order balance is lower than the combined maximum buy price of all orders currently in the "In Order Progress" status.
This can happen when:
You have multiple orders processing simultaneously, and the combined cost exceeds your available balance.
Product prices have increased since you imported them to your store.
You didn't account for the maximum loss buffer in your balance calculations.
Taxes or fees were higher than anticipated.
How to fix it
To resolve insufficient funds errors, you must add money to your managed order balance before resending the order to automation.
Not enough auto-order credits.
Not enough auto-order credits.
The error "Not Enough Auto-Order Credits" occurs when you've used all available Auto-Order Credits in your account. Auto-Order Credits are separate from your FBA balance and must be purchased independently.
Common scenarios include:
You're processing more orders than usual and have exhausted your credit allocation.
Your subscription plan has a limited number of monthly credits, and you've reached the limit.
You're on a pay-as-you-go model and forgot to purchase additional credits.
How to fix it
To resolve this error, purchase additional Auto-Order Credits before resending the order to automation.
Tip: Monitor your Auto-Order Credits regularly and purchase credits in bulk when possible to ensure uninterrupted order fulfillment. Many sellers purchase credit packages in advance to avoid running out during high-volume periods.
Product out of stock or unavailable.
Product out of stock or unavailable.
Possible error messages for product out of stock or unavailable:
"The product is no longer in stock on the buy site".
"Item out of stock".
"Item Unavailable".
"Code 301".
Errors related to the product being out of stock or unavailable mean that the product is out of stock or no longer available on the supplier's website. This is one of the most common order failures in dropshipping because inventory levels change constantly.
Scenarios that can trigger this error:
True stock shortage: The supplier has genuinely run out of inventory for this product.
Location-based availability: The product may appear unavailable in one location but be available in another. Some suppliers restrict shipping to certain regions.
Variant confusion: The product may have multiple variants (size, color, style), and the specific variant in your order is out of stock while others are available.
Product discontinued: The supplier has permanently removed the product from their catalog.
Temporary listing issues: The supplier may have temporarily delisted the product for updates or corrections.
How to fix it
Follow these steps to diagnose and resolve stock availability issues:
Step 1: Verify stock status
On your Orders page, locate the failed order.
Click the Buy Item ID link in the order details, and this will open the product page directly on the supplier's site.
Check if the product shows as in stock or out of stock.
Step 2: Check location-based availability
On the supplier's product page, locate the shipping address or delivery location selector.
Change the address to match your buyer's shipping address.
Verify if the product becomes available when shipping to that specific location.
Important: Some products have regional restrictions and may only be available in certain areas.
Step 3: Verify the correct variant
Confirm that the product has multiple variants (size, color, material, etc.).
Check that you're viewing the exact variant specified in your order.
Verify the variant details match your Buy Variant ID.
Other variants may be in stock even if the ordered variant is not.
Step 4: Source an alternative supplier
If the item is confirmed out of stock:
Search for a different seller or supplier offering the same product.
You can use the AutoDS product research tools to find alternative sources.
Check competitor suppliers for the identical or similar product.
Step 5: Update the order details
In your Orders page, click the three-dot menu icon next to the failed order.
Select Edit Order from the dropdown menu.
Navigate to the Product tab in the order editor.
Update the following fields:
Supplier: Select the new supplier from the dropdown.
Buy URL: Enter the new product URL from the alternative supplier.
Buy Variant ID: Enter the variant identifier if applicable.
Click Save to store your changes.
Step 6: Resend the order
Change the order status to Pending first.
Then change the status to Send to Auto Order.
The system will process the order using the updated product information.
Alternative solution: If you cannot find an alternative supplier quickly, consider using the AutoDS Sourcing Service to source the product from China with competitive pricing and reliable fulfillment.
Invalid buyer address or shipping restrictions.
Invalid buyer address or shipping restrictions.
Possible error messages related to an invalid buyer address or shipping restrictions:
"The address of the buyer is invalid".
"Unable to handle address exception".
"Sorry, this item can't be shipped to your selected address".
These errors mean that there's a problem with the buyer's shipping address, or the item cannot be shipped to that specific address. Address issues are common when using dropshipping integrations that limit access to complete buyer information.
Address errors occur for several reasons:
Incomplete address information: The buyer's address is missing essential components such as street number, apartment number, ZIP code, or city.
Incorrect formatting: The address contains special characters, unusual spacing, or formatting that the supplier's system cannot process. Additionally, addresses must be written in Roman alphabet characters (A-Z) only. For example, if a buyer's address includes Cyrillic characters (Москва), Arabic script (الرياض), or Chinese characters (北京市), the address must be transliterated to Roman letters (Moscow, Riyadh, or Beijing) for the supplier's system to accept it.
Write addresses in full English: Always write out complete words in English instead of abbreviations. Use "Street" rather than "St," "Avenue" rather than "Ave," "Apartment" rather than "Apt," and "Boulevard" rather than "Blvd." Additionally, use English names for countries and cities, such as "Spain" instead of "España" or "Germany" instead of "Deutschland," to ensure the supplier's system processes the address correctly and delivery is completed successfully.
Platform integration limitations: Some selling platforms (such as TikTok or Amazon) limit access to full buyer details for privacy reasons.
Default shipping method issues: When the default shipping method is set to "Ship by TikTok" or similar platform-managed shipping, buyer information may be masked with asterisks (***), preventing AutoDS from accessing complete details.
Geographic shipping restrictions: The supplier does not ship to the destination due to location restrictions, legal limitations, or seller preferences.
Restricted product categories: Items containing chemicals, batteries, liquids, or other regulated materials may be restricted by country, state, or city.
How to fix it
Step 1: Edit the buyer's address
On your Orders page, locate the failed order.
Click the three-dot icon next to the order.
Select Edit Order from the dropdown menu.
Navigate to the Buyer tab in the order editor.
Review all address fields carefully:
Full Name
Street Address Line 1
Street Address Line 2 (apartment, suite, unit number)
City
State/Province
ZIP/Postal Code
Country
Phone Number
Correct any missing, incomplete, or incorrectly formatted information.
Ensure the order status is set to Pending when saving changes.
After editing, change the order status to Send to Auto-Order.
Step 2: Use AutoDS Helper Extension
The AutoDS Helper Extension can automatically capture and import buyer address information correctly from your selling platform:
Install the AutoDS Helper Extension if you haven't already.
Navigate to the order on your selling platform (eBay, Shopify, etc.).
Use the extension to capture the buyer's address information.
The extension will automatically format and import the address correctly into AutoDS.
This eliminates manual entry errors and formatting issues.
Step 3: Fix platform integration settings
If you're selling on TikTok or similar platforms where buyer information is masked:
Go to your selling platform's settings (not AutoDS settings).
Locate the default shipping method settings.
Change the default shipping method from "Ship by TikTok" (or similar) to "Ship by Seller."
This change allows full buyer address details to be visible.
Save your platform settings.
Important: This change only applies to future orders. Orders that have already been placed will retain the masked address format. You'll need to click Edit Order and update those orders one by one or contact the buyer for complete address information.
Step 4: Verify geographic eligibility
Check if the product has shipping restrictions to the buyer's location.
Visit the supplier's product page while logged into your buyer account.
Enter the buyer's shipping address in the supplier's address selector.
Confirm that the supplier can deliver to that location.
Some categories (hazardous materials, electronics with batteries, liquids, food items) have country, state, or city restrictions.
Step 5: Resend the order
After correcting the address and confirming shipping eligibility, locate the order.
Ensure the status is set to Pending.
Change the status to Send to Auto-Order.
The system will process the order with the corrected information.
Shipping time exceeds the maximum limit.
Shipping time exceeds the maximum limit.
Possible error message for shipping time exceeds maximum limit errors: "The product has a longer shipping time than the Maximum Shipping Days set".
This error means that the estimated shipping time from the supplier exceeds the maximum shipping days threshold you configured in your AutoDS supplier settings.
This protection prevents you from fulfilling orders with delivery times that don't meet your customers' expectations or your store policies.
This error is triggered when the supplier's estimated delivery time is longer than your allowed maximum. Common scenarios include:
You set a low maximum shipping days threshold (such as 5 days) but the supplier offers 7 to 10 day shipping.
The supplier's shipping time increased due to seasonal demand, carrier delays, or inventory location changes.
The product ships from a distant location requiring a longer transit time.
The supplier only offers slower shipping methods for certain destinations.
How to fix it
You have several options to fix this error, depending on your priorities and business needs:
Option 1: Wait for a shorter shipping time
If the supplier's delivery estimate fluctuates based on inventory location or seasonal factors:
Wait a few days and check if the supplier's delivery estimate decreases.
Suppliers sometimes move inventory to warehouses closer to the buyer's location.
Seasonal delays may resolve after peak periods.
Monitor the order daily to see if the estimate changes.
Option 2: Source from a faster supplier
Find an alternative supplier with shorter shipping times:
Use the AutoDS Sourcing Service to find similar products from China with faster shipping options.
Search for the same product on different supplier websites.
Compare delivery estimates across multiple suppliers.
Update the order details with the new supplier information (follow the steps in the Product out of stock section above).
Option 3: Increase your Maximum Shipping Days setting
If longer shipping times are acceptable for your business model:
Navigate to your Supplier Settings.
Open the General tab.
Locate Maximum Shipping Days.
Increase the limit to accommodate the supplier's delivery estimate.
Save your changes.
Note: This change applies to all future orders. Existing failed orders will still need to be resent to auto-order.
Option 4: Override the restriction with Force Resend
If you need to fulfill this specific order immediately despite the longer shipping time:
Locate the failed order on your Orders page.
Change the order status to Send to Auto-Order.
A confirmation prompt will appear.
Click Force Resend (skip all settings) to override the Maximum Shipping Days restriction.
Important note: Force Resend will bypass all your shipping and profit protection settings, including maximum loss and maximum shipping days. Use this option carefully and only when necessary.
Communicate with your buyer:
If you proceed with an order that has a longer shipping time:
Proactively message your buyer through your selling platform.
Inform them that delivery may take longer than originally estimated.
Provide the updated delivery timeframe.
Offer them the option to cancel if the longer timeframe is unacceptable.
This transparency helps maintain buyer satisfaction and prevents disputes.
Order price exceeds the maximum purchase price.
Order price exceeds the maximum purchase price.
A possible error message related to an order price exceeding the maximum purchase price is "The total price of the order on the buy site is higher than the maximum purchase order price you have set".
This means that the supplier's current price exceeds your configured profit margin or maximum loss limit. This error prevents you from fulfilling orders that would result in a loss or reduce your profit below your acceptable threshold.
AutoDS calculates a safety threshold for each order using this formula:
Maximum Purchase Price = Buy Price (including taxes) + Order Profit + Maximum Loss.
Click here to learn more about how your order's profit is calculated.
When the item's actual cost on the supplier site exceeds this threshold, the system fails the order to protect you from potential losses. Common causes include:
Price increases: The supplier raised the product price after you imported it to your store.
Tax changes: Taxes or fees increased, raising the total cost.
Currency fluctuations: If dealing with international suppliers, exchange rate changes can affect pricing.
Promotional pricing ended: The product was on sale when you imported it, but the sale has ended.
Incorrect initial pricing: The original Buy Price was set incorrectly, making the Maximum Purchase Price too low.
How to fix it
Option 1: Source from China with AutoDS Sourcing Service
Find a more affordable alternative:
Use the AutoDS Sourcing Service to source a similar product from China.
Chinese suppliers often offer competitive pricing with acceptable quality.
Compare the new supplier's price against your profitability requirements.
Update the order with the new supplier information if the pricing works.
Option 2: Update your maximum loss setting
If you're willing to accept a lower profit margin for this order:
Navigate to Supplier Settings in AutoDS.
Open the Orders tab.
Increase the Maximum Loss threshold to accommodate the higher price.
Save your changes.
Resend the failed order.
Note: Increasing maximum loss affects all future orders, not just this one. Consider whether you want to adjust your overall profit protection or handle this as a one-time exception.
Option 3: Override with Force Resend
To fulfill this specific order immediately despite the higher cost:
Locate the failed order on your Orders page.
Change the order status to Send to Auto-Order.
A confirmation prompt will appear.
Click Force Resend (skip all settings) to override the protection.
Important note: Force Resend bypasses all protection rules, including maximum loss and maximum shipping days. You may fulfill the order at a reduced profit or even at a loss. Use this option only when necessary, such as to maintain buyer satisfaction or fulfill a high-priority order.
Option 4: Contact the buyer about a price adjustment
If the price increase is significant:
Contact your buyer through your selling platform's messaging system.
Explain that the supplier's price increased unexpectedly.
Offer options such as:
Partial refund to account for the increased cost
Product substitution with a similar item at the original price
Order cancellation with full refund
This transparent approach maintains buyer trust while protecting your margins.
The product is not Amazon Prime eligible.
The product is not Amazon Prime eligible.
A possible error message related to Amazon Prime eligibility is "The product is not an Amazon Prime product as required per your settings".
This means your AutoDS supplier settings are configured to allow only Prime-eligible products for automated fulfillment, but this specific item is not currently available through Amazon Prime. Prime eligibility can change due to temporary Prime removal by Amazon, seller switches from Prime to non-Prime, depleted Prime stock while non-Prime stock is available, product relisting without restored Prime status, or regional Prime availability differences.
How to fix it:
Disable Prime-only requirement, following these steps:
Navigate to your Supplier Settings.
Open the General tab.
Disable the option Prime Only.
Save your changes.
Navigate to your Orders page to resend the failed order by changing the status to Send to Auto-Order.
Note: When the "Prime Only" setting is enabled, the system automatically places non-Prime products as unavailable as a protective measure (marked as "On Hold"), ensuring that only Amazon Prime membership products are processed and guaranteeing faster shipping and reliable fulfillment. Disabling this setting means future orders may include non-Prime products with potentially longer shipping times and different seller reliability levels.
Bundle or quantity mismatch.
Bundle or quantity mismatch.
Possible error messages related to bundle or quantity mismatch are "Final items count in order checkout mismatched" or "This is a bundled item on Amazon".
This means the product is sold as a bundle containing multiple units or items in a single package (such as "Pack of 2," "Set of 6," or "Bundle with accessories").
AutoDS cannot automatically verify the quantity in bundles, so the system fails the order as a precaution to prevent quantity discrepancies. Bundle detection failures occur because the supplier's product title includes bundle phrases, quantity verification is impossible through automation, buyer expectations may mismatch, or bundle pricing may not align with your individual item pricing.
How to fix it:
Option 1: Manual order placement
Go to the Orders Page and access the order details.
Log in to your buyer account on the supplier's website.
Manually place the order using the buyer's shipping information.
Complete the purchase and obtain tracking information.
Return to AutoDS and update the order with tracking details.
Mark the order as Ordered manually in AutoDS.
This manual approach ensures you're ordering the exact quantity your buyer expects.
Option 2: Find a non-bundled version
Search the supplier's website for the same product sold as a single unit.
Look for listings without "pack," "set," or "bundle" in the title.
Verify that the price and shipping time are acceptable.
Update the order with the non-bundled product URL and details.
Resend the order to automation.
Step-by-step to update the order:
Change the order status to Pending.
Click the three-dot menu icon next to the failed order.
Select Edit Order.
Navigate to the Product tab.
Update the Supplier field by selecting the new supported supplier.
Enter the product URL from the supported supplier in the Buy URL.
Enter variant details in Buy Variant ID if applicable.
Click Save to store changes.
Change the status to Send to Auto-Order.
Option 3: Use AutoDS Sourcing Service
Use the AutoDS Sourcing Service to find a similar product from Chinese suppliers.
Specify that you need single-unit packaging rather than bundles.
Verify the sourced product matches your buyer's expectations.
Update the order with the new supplier information.
Important considerations: Verify bundle quantity to make sure it matches what your buyer ordered. If they ordered 1 item but the product is a "Pack of 2," you'll send too many. Adjust your store's pricing to reflect bundle quantities if you must fulfill with a bundle, and review your store's product listings to ensure bundle quantities are clearly communicated to future buyers.
Unknown or temporary automation errors.
Unknown or temporary automation errors.
A possible error message related to unknown or temporary automation errors is "Unknown error. Please try to order again by choosing 'Send to Auto Order'".
This means the automation process failed for an unidentified reason, often due to momentary interruptions during the checkout process.
Unknown errors occur due to temporary connection issues between AutoDS and the supplier's website, supplier website problems such as brief outages or slowdowns, automated checkout session timeouts, browser compatibility issues from supplier website changes, unexpected security checks during automation, or high traffic causing processing delays.
How to fix it:
Step 1: Confirm balance deduction
Since orders using the Fulfilled by AutoDS (FBA) (FBA) automation are processed through AutoDS buyer accounts, you are unable to check if the order was purchased directly on the supplier's website. However, you can verify if the order was successfully placed by checking your order logs and managed balance history to identify if the payment for the order was deducted.
To check your order logs:
Go to the Orders page in your AutoDS account.
Locate the order you want to check.
Click on the Estimated Arrival column to open the order details.
Click in the Details link, and review the main event of the order (last recorded update). Check the last two events with date and time.
If the order logs show Order Failed, the order was not placed successfully.
To check your managed balance history:
Click on the balance icon at the top right corner of the screen.
Select View Purchase History from the dropdown menu.
Search for the order using the Sell Order ID or date range.
Check if there is a deduction entry matching the order amount.
If no deduction appears, the order was not placed and can be safely resent to automation.
If both the order logs show Order Failed and no balance deduction appears in your purchase history, you can confidently resend the order to automation without risk of creating a duplicate order.
Step 2: Resend to automation
Locate the failed order on your Orders page in AutoDS.
Change the order status to Send to Auto Order.
Monitor the order status to confirm successful processing.
Step 2: If the error persists
Wait 15 to 30 minutes and try resending once more.
Check if the supplier's website is accessible and functioning normally by visiting it manually.
Step 3: Contact support
If the order continues to fail after multiple attempts, learn more about how to contact AutoDS Support here.
Note: Verify the supplier's website is accessible before processing large batches of orders, process orders during off-peak hours when both AutoDS and supplier servers are less likely to be overloaded, and use AutoDS price and stock monitoring feature to keep product information up to date.
Limited purchase quantity restrictions.
Limited purchase quantity restrictions.
A possible error message related to limited purchase quantity is "The product has a limited purchase quantity on the buy site".
This means the supplier has set a maximum purchase quantity limit for this item, preventing customers from ordering more than a specified number of units in a single transaction. When your order quantity exceeds the supplier's limit, the automation fails.
Tip: When uploading products to AutoDS, verify that items are available without quantity restrictions on the supplier's website. Products with purchase limits can cause order failures and require manual intervention, reducing the efficiency of your automated fulfillment process.
How to fix it:
Option 1: Find an alternative seller
Search the supplier's marketplace for the same product from different sellers.
Check if other sellers offer the product without quantity limits.
Compare pricing, shipping times, and seller ratings.
Update your order with the new seller's product URL and information.
Change the order status to "Pending".
Change the status to "Send to Auto-Order".
Step-by-step to update the order:
Change the order status to Pending.
Click the three-dot menu icon next to the failed order.
Select Edit Order.
Navigate to the Product tab.
Update the Supplier field by selecting the new supported supplier.
Enter the product URL from the supported supplier in the Buy URL.
Enter variant details in Buy Variant ID if applicable.
Click Save to store changes.
Change the status to Send to Auto-Order.
Option 2: Use AutoDS Sourcing Service
Use the AutoDS Sourcing Service to find a similar product from China warehouses.
Verify product quality and specifications match your buyer's expectations.
Link the sourcing quote to the order.
Learn more about AutoDS Sourcing Service here.
Option 3: Manual order placement
Log in to your buyer account on the supplier's website.
Manually place the order (using your own buyer account and your buyer's details) for the maximum allowed quantity.
Place multiple orders manually if you need more units than the limit allows.
Update AutoDS with tracking information after manual placement.
Mark the order as Ordered in AutoDS.
Learn more about placing manual orders here.
Currency not supported.
Currency not supported.
A possible error message related to currency support is "FBA currently only supports USD currency".
This means the Fulfilled by AutoDS (FBA) automation only supports orders and products priced in United States Dollars (USD). This means that:
You can sell products in any currency on your store (for example, GBP £ or EUR €).
FBA orders will always be charged from the managed balance in USD.
Orders that arrive in a non-USD currency cannot be processed through the Fulfilled by AutoDS (FBA) automation.
This issue occurs most commonly with AliExpress products, as this supplier offers the same product in multiple currencies depending on the "Ship to Country" on your supplier setting. Other suppliers, such as Amazon, typically maintain consistent currency per region. For example, Amazon US products are automatically in USD, while Amazon UK products are in GBP. Since Amazon UK is not supported for FBA, currency issues with Amazon suppliers are less common.
Important: Orders that have already arrived in a non-USD currency cannot be processed through the Fulfilled by AutoDS (FBA) automation. For these specific orders, place them manually using your own buyer account.
How to fix it for future orders if you are using AliExpress or another supplier with multiple currency options:
Navigate to your Supplier Settings.
Locate the specific supplier.
Open the General tab.
Change the Ship to Country to "United States" or "Worldwide."
Save your changes.
Important notes: This change will update the buy price currency for your products on the products page. However, such changes will take effect during the next monitoring scan. Only new products uploaded with these settings will have their buy price in USD. Shipping prices will not be included when you select "Worldwide" as the Ship to Country.
Impact on future orders: Your products will be monitored with USD pricing going forward, any new products you import from this supplier will display USD prices, prices will reflect current USD costs from the supplier, and future orders from this supplier will process normally through FBA automation.
What about existing products? You have the option to re-import your existing products to update them with the new USD pricing. This ensures all your inventory displays consistent currency formatting.
Supplier not supported for automation.
Supplier not supported for automation.
A possible error message related to supplier support is "The supplier is not supported for auto-ordering".
This means AutoDS does not currently support automatic fulfillment from the supplier used in your order. While AutoDS supports many popular suppliers, not all websites are compatible with the automation system.
How to fix it:
Option 1: Check the supported suppliers list
Review the list of supported suppliers for Fulfilled by AutoDS (FBA) automation and check if the supplier appears in the supported list. Some suppliers may be supported for monitoring and importing but not for automated ordering.
Check the supported Suppliers for Fulfilled by AutoDS (FBA) automation here.
Option 2: Find the same product on a supported supplier
Copy the product title or key details from your current order.
Search for the same product on supported supplier websites such as Amazon (US, UK, CA, etc.), Walmart, CJdropshipping, AliExpress, or other supported suppliers.
Compare product specifications, images, and descriptions to ensure it's the same item.
Verify pricing and shipping times are acceptable.
Update the order with the new supplier's product information.
Step-by-step to update the order:
Change the order status to Pending.
Click the three-dot menu icon next to the failed order.
Select Edit Order.
Navigate to the Product tab.
Update the Supplier field by selecting the new supported supplier.
Enter the product URL from the supported supplier in the Buy URL.
Enter variant details in Buy Variant ID if applicable.
Click Save to store changes.
Change the status to Send to Auto-Order.
Option 3: Use AutoDS Sourcing Service
Use the AutoDS Sourcing Service to source a similar product from supported Chinese suppliers.
Provide product details, images, or specifications to the sourcing team.
The sourcing team will find a matching or similar product from a supported supplier.
Update your order with the sourced product information.
Process the order through automation with the new supplier.
Option 4: Manual fulfillment
Place the order manually using your own buyer account with the unsupported supplier.
Purchase the item directly from the supplier's website.
Use your buyer's shipping address for delivery.
Obtain tracking information after the order ships.
Update the order in AutoDS with tracking details.
Mark the order as Ordered manually in AutoDS.
Learn more about how to handle orders manually and get a complete step-by-step guide here.
Future prevention: When importing new products to your store, verify the supplier is supported for FBA automation, confirm products can be automatically fulfilled before listing them in your store, and use AutoDS product research features that often highlight supported suppliers automatically.
Intangible or digital products are not supported.
Intangible or digital products are not supported.
A possible error message related to intangible products is "Intangible products such as subscriptions, digital products like apps, or gift cards are not supported".
This means digital or intangible items cannot be fulfilled through the Fulfilled by AutoDS (FBA) automation system. The FBA service is designed exclusively for physical products that can be shipped to buyers.
Examples of unsupported intangible products:
Gift cards (physical or digital for any retailer or service).
Software and applications (digital downloads of software, apps, or programs).
Subscriptions (monthly or annual subscription services for streaming, software, or memberships).
Digital media (e-books, digital music downloads, digital videos, or online courses).
In-game items (virtual currency, digital items for video games, or gaming accounts).
Service packages (warranties, extended service plans, or professional services).
How to fix it:
You must place these orders manually using your own buyer account:
Navigate to the supplier's website and log in to your buyer account.
Purchase the item directly from the supplier's website.
Use your buyer's shipping address for delivery.
Obtain tracking information after the order ships.
Update the order in AutoDS with tracking details.
Mark the order as Ordered manually in AutoDS.
Learn more about how to handle orders manually and get a complete step-by-step guide here.
Future prevention: When dropshipping with Fulfilled by AutoDS, focus exclusively on physical products that can be automated. When importing products, skip any items marked as digital, intangible, or instant delivery. Before adding products to your store, verify they are physical items that ship through traditional carriers.
Orders older than 30 days are automatically rejected.
Orders older than 30 days are automatically rejected.
A possible error message related to old orders is "Orders over one month old will fail automatically to protect you".
This means orders that are older than 30 days from the order date are automatically blocked from being fulfilled through the Fulfilled by AutoDS (FBA) automation system.
Important: Fulfilling orders older than 30 days is generally not recommended. Before proceeding, contact your buyer to confirm they still want the item and verify their shipping address is still valid.
How to fix it (if you still want to fulfill the order):
Step 1: Verify order validity
Contact your buyer through your selling platform's messaging system.
Apologize for the delay and explain the situation honestly.
Confirm they still want the item.
Verify their shipping address is still correct.
Offer a discount, partial refund (you cover the costs), or expedited shipping as compensation for the delay.
Step 2: Check for existing disputes
Review your selling platform's order details.
Check if the buyer opened any disputes, cases, or refund requests.
Verify no chargebacks were filed through payment processors.
Resolve any existing disputes before attempting to fulfill the order.
Step 3: Override the restriction
If you've confirmed the buyer still wants the order:
Locate the failed order on your Orders page.
Change the order status to Send to Auto Order.
When a confirmation prompt appears warning you about the 30-day limitation, click Force Resend to override the automatic protection.
Important: Force Resend will bypass all protection rules, including maximum loss and maximum shipping days. Use this option only after confirming with the buyer that fulfillment is still desired.
Best practices for preventing 30-day-old orders:
Set up notifications for new orders or order failures,
Check your Orders page daily for failed orders and resolve issues immediately.
Enable the "Automatic orders (Requires buy account or “Fulfilled by AutoDS” orders management)" checkbox inside the Orders Settings section to automatically fulfill FBA orders without manual intervention.
Keep adequate FBA balance and Auto-Order Credits to prevent fulfillment delays.
Review your pending and failed orders weekly to catch delayed orders before they reach 30 days.
When to refund instead of fulfilling:
Consider issuing a refund instead of fulfilling if:
The order is significantly past 30 days (such as 45 or 60 days).
The buyer has already complained or requested a refund.
The buyer does not respond to your messages about delivery confirmation.
A dispute or case is already open on the order.
The product is no longer available from the original supplier.
The shipping address is no longer valid.
Fulfilling extremely delayed orders often causes more problems than it solves.
Frequently asked questions (FAQ)
Why do I need to load balance if my customers already paid me?
Why do I need to load balance if my customers already paid me?
The Managed Balance ensures AutoDS can pay the supplier for your orders since payments from your buyers go directly to your selling platform (eBay, Shopify, etc.). AutoDS cannot access those funds.
Can I get a refund for unused balance?
Can I get a refund for unused balance?
Refunds are possible for unused balance, but partial refunds are not allowed. Please note that all FBA-related activities (such as order processing and tracking updates) will stop once a refund is processed. If you wish to proceed with a refund, please contact AutoDS support team for assistance.
Do I need to enable Fulfilled by AutoDS for the managed order balance section to appear?
Do I need to enable Fulfilled by AutoDS for the managed order balance section to appear?
The Balance section does not require any activation or configuration to appear and is always visible in the top-right corner of every page in the AutoDS platform for all users, regardless of whether you use the Fulfilled by AutoDS (FBA) automation or not. This section is a permanent part of the AutoDS interface and allows you to monitor your balance, load funds, view purchase history, and download invoices at any time from any page.
If the FBA Balance section isn't visible for you, please contact our support.
My order keeps failing. What should I do?
My order keeps failing. What should I do?
Check the failure reason in the Orders Page and try the workaround in the Solutions and workarounds for common Fulfilled by AutoDS (FBA) order failures section above. If the issue persists, please contact AutoDS support team for assistance.
When will the product arrive?
When will the product arrive?
The estimated delivery date (ETA) will appear on the platform once the order is processed. If the ETA or tracking is missing, please contact AutoDS support.
Why is my order still in Pending status?
Why is my order still in Pending status?
The order is marked as Pending because the automatic order processing setting is disabled. To send this order to fulfillment:
Go to the Orders page.
Change the order status from Pending to Send to Auto-Order and trigger automatic fulfillment.
To avoid this in future orders, go to Settings → Select your supplier → Orders tab → Enable the Automatic orders (Requires a buyer account or Fulfilled by AutoDS orders management) checkbox. This change will be applied only to future orders.