Introduction
Your AutoDS account is the command center of your dropshipping business, and keeping it secure and properly configured is crucial for smooth operations. Proper account management protects your business data, maintains uninterrupted access, and ensures you receive all critical emails, including support responses, order alerts, and system notifications. It also prevents important communications from landing in spam folders, helping you avoid missed opportunities that could impact your business.
Whether you're looking to enhance security by updating credentials, troubleshoot email delivery issues, or manage your subscription status, understanding your AutoDS account settings gives you complete control over your dropshipping operations.
Important: If you registered your AutoDS account using Google authentication, your email and password are managed directly through your Google account, not within AutoDS. Any changes to these credentials must be made in your Google Account settings. To grant access to team members or virtual assistants without sharing your Google credentials, you can create separate VA (Virtual Assistant) user accounts directly in AutoDS.
Change your AutoDS account email or password
Both your email and password can be updated from the same location in your AutoDS account settings. Navigate to Settings > Account & Billing to access all login credential management options.
How to change your email address
To update the email address associated with your AutoDS account, follow these steps:
Click on Change Email.
A pop-up window will appear.
Enter your new email address.
Re-enter your new email to confirm.
Click Change Email.
After completing these steps, your account will be associated with the new email address, and all future communications from AutoDS will be sent to this address.
How to change your password
To update your AutoDS password and maintain account security, follow these steps:
Click on Change Password.
A pop-up window will appear.
Enter your current password.
Enter your new password.
Confirm the new password by typing it again.
Click Save Password.
Tip: Regularly updating your password helps protect your account from unauthorized access and keeps your dropshipping business secure.
Forgot and reset the password
If you've forgotten your password and need to recover access to your account, the password reset process allows you to regain access quickly and securely.
To reset your AutoDS password, follow these steps:
Go to the AutoDS website at http://autods.com.
Click on Sign In.
Select Password Help?.
Enter the email address you used during registration.
Click Reset Password.
You will receive an email from AutoDS with a link to verify and set a new password for your account. You can follow the instructions in the email to complete the reset and regain access.
Note: If you don't receive the password reset email from AutoDS, check your spam or junk folder. If it's not there, make sure you entered the correct email address and try requesting the reset again.
AutoDS emails not received: how to fix it
Sometimes important AutoDS emails, such as updates on your support tickets, order notifications, or platform alerts, may not reach your inbox because email providers mistakenly filter them as spam or block them for security reasons.
This section explains how to whitelist or unblock support@autods.com in Gmail so you always receive AutoDS emails without interruption.
Important: The support@autods.com email address is used exclusively for automated system notifications and support ticket updates. Please do not contact us directly by email from this address. If you need assistance or have questions, please contact the AutoDS support team through our official support channels.
Why AutoDS emails may not arrive
Email providers like Gmail, Outlook.com, and Yahoo! Mail use filters to protect you from phishing, scams, and spam. Occasionally, these filters block legitimate emails, preventing AutoDS updates and replies from reaching your inbox.
To avoid missing important communications, you can mark AutoDS as a safe sender, ensuring that your email provider always delivers our messages to your inbox instead of filtering them to spam.
Configure Gmail to receive AutoDS emails
To ensure that AutoDS emails always reach your Gmail inbox, follow these three steps to whitelist our email address and prevent future filtering issues.
Step 1: Add the AutoDS email to your contacts
Adding AutoDS to your Gmail contacts tells Gmail that our emails are trusted and should be prioritized in your inbox.
Sign in to your Gmail account at gmail.com.
Click the Google Apps icon in the top-right corner.
Open Contacts.
Click Create contact.
Add support@autods.com and save the contact.
Note: Gmail typically prioritizes emails from your contacts, so adding the AutoDS email to your contacts often resolves the issue immediately and ensures you receive all future communications.
Step 2: Mark messages as "Not spam"
If Gmail has already filtered AutoDS emails into your Spam folder, you need to tell Gmail these messages are legitimate and should appear in your inbox.
Go to your Spam folder.
Search for emails from support@autods.com.
Select the AutoDS messages.
Click More → Not spam.
This action tells Gmail that our emails are safe and ensures future messages arrive in your inbox instead of being filtered as spam.
Step 3: Create a filter to never send emails to spam
Creating a Gmail filter provides the most reliable way to ensure AutoDS emails always reach your inbox, as it establishes a permanent rule that prevents any future filtering.
Click the Gear icon → See all settings.
Go to the Filters and blocked addresses tab.
Click Create a new filter.
In the From field, enter either support@autods.com or the domain autods.com.
Click Create filter.
Select Never send it to spam.
Click Create filter again to save.
After completing these steps, all AutoDS emails will bypass Gmail's spam filters and be delivered directly to your inbox.
Tip: You can also whitelist all emails from the AutoDS domain by entering autods.com in the From field. To whitelist group emails, enter the group address in the To field instead.
Additional resources for email delivery
For more detailed information about managing spam filters and whitelisting in Gmail, check the official Gmail guide.
If you are using different email providers such as Outlook.com or Yahoo! Mail, the whitelisting process is similar.
Contact your email provider's support team or check their help documentation for specific instructions on how to add trusted senders and prevent emails from being filtered as spam.
Pause, cancel, or delete your AutoDS account
If you no longer wish to keep your AutoDS account or want to suspend its use temporarily, you can pause or cancel your subscription directly from your settings page. This section explains how each option works, how to complete the process, and what happens to your account and data after the change is made.
You can choose to pause your account to stop activity while keeping your data saved, or cancel your subscription if you're ready to permanently close your account.
Note: AutoDS account actions apply across all plans under the same login. If you manage multiple stores, the changes will affect all of them.
Pause your AutoDS account
Pausing your AutoDS account allows you to temporarily stop all activity while keeping your data saved for up to 30 days.
Important: Approximately 0.5% of new users under the new user service, who sign up with a credit or debit card through the official AutoDS website, will be enrolled in an enhanced subscription experience designed to provide better value and streamlined account management. For this group of users, the pause account option is not available.
To pause your account, follow these steps:
Go to Settings → Account & Billing.
Click Manage/Cancel Account at the bottom of the page.
Select Pause Account when the pop-up appears.
You'll receive a confirmation that your AutoDS account has been paused, which will include the scheduled reactivation date and details about your next charge.
What happens when you pause your account
When you pause your AutoDS account, several important changes take effect:
Billing suspension:
Billing is suspended during the 30-day pause period.
Charges resume automatically after the account is reactivated, either after 30 days or when you manually reactivate it before the pause period ends.
Data preservation:
Your data (stores, products, and settings) will be saved for 30 days.
All scheduled uploads will be canceled.
Automatic reactivation:
After 30 days, your account will automatically reactivate, and billing will resume.
If you log in while your account is paused, you'll be given the option to reactivate immediately.
Impact on orders and products:
Order details unavailable: No access to transaction histories or buyer accounts for orders.
Fulfilled orders: Orders that have already been fulfilled will continue. You cannot request returns for fulfilled orders or fulfill new orders.
Tracking conversion: Tracking conversion will stop if there are no unconverted orders.
Store status: Products will remain listed in your store; however, monitoring updates and automation will pause until the account is unpaused.
Important: Pausing AutoDS accounts with multiple plans will cause all plans to be paused for a period of 30 days. This applies to all plans under a single account.
How to reactivate a paused account
You can reactivate your AutoDS account in two ways:
Wait for automatic reactivation: After 30 days, your account will automatically reactivate, and billing will resume.
Manual reactivation: Simply log back into your account before the 30-day period expires and confirm that you wish to reactivate it.
Note: You can reactivate your AutoDS account directly from the login screen if it was paused within the last 30 days.
Cancel and delete your AutoDS account
Canceling your AutoDS account is a permanent action that will delete all your data after a 14-day grace period.
To cancel and delete your AutoDS account, follow these steps:
Go to Settings → Account & Billing.
Click Manage/Cancel Account at the bottom of the page.
A pop-up will open. Click on Cancel Subscription.
You'll be prompted to select which subscription(s) to cancel. If you have multiple active plans, you must cancel each one individually before your full account can be closed.
A warning pop-up will appear stating that this will permanently delete all your data, including stores, products, and orders. Click Cancel Account to proceed.
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What happens when you cancel your account
When you cancel your AutoDS account, the following occurs:
Data deletion:
Canceling your account permanently deletes your listings and orders after 14 days.
All stores, products, and order data will be removed from the platform.
Recovery period:
You can recover your account within 14 days by logging in again and re-registering with the same credentials (email or Google login).
After 14 days, all data is permanently deleted and cannot be recovered.
Account recreation:
If your account has been deleted more than once, you will need to create a new AutoDS account instead of reactivating the old one.
Tip: Be sure to export any necessary data before canceling your AutoDS account, as order histories and product listings will be permanently deleted 14 days after cancellation.
Frequently asked questions (FAQ)
How can I update my email or password if my account was created using Google login?
How can I update my email or password if my account was created using Google login?
If your AutoDS account was created using Google login, it uses the same credentials as your Google account, so changes need to be made directly in your Google account settings, not in AutoDS.
To change your Google account email or password, visit your Google account management page.
If you want to provide access to others without sharing your Google credentials, you can create a VA (Virtual Assistant) user account in AutoDS.
Can I update my credentials from the mobile app?
Can I update my credentials from the mobile app?
Updates to your AutoDS email and password are currently supported only on the web version of the platform.
To change these credentials, access your account through a web browser and navigate to Settings > Account & Billing.
Will changing my email address affect my active subscriptions or store connections?
Will changing my email address affect my active subscriptions or store connections?
Changing your email address updates your login credentials and where AutoDS sends notifications, but it does not affect your active subscriptions, store connections, or any other account features. All your settings, products, and orders remain intact after updating your email address.
How often should I change my password for security?
How often should I change my password for security?
For optimal security, it's recommended to change your AutoDS password regularly, such as every 60 to 90 days. Always use a strong password that combines uppercase and lowercase letters, numbers, and special characters. Never share your password with others. If you suspect your account has been compromised, change your password immediately.