The AutoDS Help Center has been completely redesigned to provide a better experience when searching for information about the platform. This restructure was also designed to work seamlessly with Orin, our AI-powered chatbot, ensuring you get faster and more accurate answers.
Key improvements:
Enhanced search system: Find relevant articles faster with a keyword-based search that reads entire article content, not just titles.
Organized categories: All content is grouped into eight main categories for easier navigation.
Consolidated articles: Related information is now grouped under comprehensive parent topic articles instead of being spread across multiple separate pages.
Optimized for Orin: The new structure helps Orin provide more accurate and instant answers to your questions.
Updated content: Articles have been improved with more detailed information, better examples, and clearer explanations.
Whether you're a new user learning the basics or an experienced dropshipper looking for advanced features, the updated Help Center provides faster access to the information you need.
Best practices for navigating the Help Center
To get the most out of the new AutoDS Help Center structure:
Step 1: Start with Orin (recommended)
Orin is the AutoDS support assistant, available 24/7 at the bottom-right corner of every Help Center page.
Orin was designed to provide instant help across multiple topics by accessing AutoDS's complete knowledge base, so you don't need to search through articles.
For the fastest support experience, begin by describing your specific topic or question to Orin. Tell Orin what you need, and you'll get immediate answers.
Why Orin is the recommended approach:
Instant responses: Get answers immediately without searching through multiple articles or categories.
Comprehensive knowledge: Orin has direct access to our complete knowledge base with information about all AutoDS features, dropshipping processes, and solutions.
Multilingual support: Orin automatically detects and provides support in your preferred language based on your computer settings. Available in 45+ languages, including English, French, Spanish, Portuguese, Brazilian Portuguese, Italian, Simplified Chinese, Traditional Chinese, Hindi, Hebrew, Arabic, Bengali, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, German, German (Formal), Greek, Hungarian, Indonesian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Persian, Polish, Romanian, Russian, Serbian, Slovenian, Swahili, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
Three helpful tabs:
Home tab: Start a new conversation by clicking "Contact us" and describe your question.
Messages tab: Access your complete conversation history with Orin and view all previous interactions.
Help tab: Use the specific search bar to find articles with Orin's assistance, plus quick access to all article categories.
Always available: Get help anytime, even during peak hours when you need immediate assistance.
Support connection: If Orin cannot fully resolve your issue, you'll be seamlessly connected to a specialized agent from our support team.
How to use Orin effectively:
Simply click the Orin icon at the bottom-right corner, describe your question or issue clearly, and receive immediate assistance. You don't need to know which article to search for or which category to browse. Just ask Orin directly.
Examples of questions to ask Orin:
"How do I upload products from AliExpress?"
"My order is stuck in Processing status. What should I do?"
"How do I connect my Shopify store?"
"What are the requirements for Fulfilled by AutoDS?"
Click here to learn more about contacting AutoDS support agents.
Step 2: Navigate by category when exploring
If you prefer to explore AutoDS Help Center and browse its available features or topics without asking specific questions, use the content category buttons on the homepage. Each category groups related articles together, making it easy to discover features and learn about different areas of the platform.
This approach works well when you want to understand a general area of the platform or discover features you might not know about, rather than finding answers to specific questions.
Step 3: Look for consolidated articles
Remember that related content is now grouped under the main parent topic articles. If you're looking for information about a specific feature, you'll likely find everything you need in one comprehensive article instead of multiple separate ones.
Instead of searching for separate articles about specific aspects of a feature, search for the main feature name to find the complete article that includes all related topics.
Homepage sections
The AutoDS Help Center homepage is designed to provide quick access to the most important resources, helping you start your search efficiently. Understanding the homepage layout will help you navigate more effectively.
Header
At the top of the Help Center page, you'll find quick access links to essential AutoDS resources:
AutoDS platform: Direct link to access your AutoDS dashboard.
Mentorship program login: Access the mentorship program area.
Status page: Check the real-time operational status of all AutoDS components and view uptime history.
Language selector: Change the Help Center language to your preference.
Search bar
The search bar is prominently displayed at the top of the homepage, directly below the header section. This enables you to immediately start searching for topics without having to navigate through categories first.
Popular articles
Below the search bar, you'll find a featured box displaying the most popular articles in AutoDS' Help Center, providing quick access to ensure you always see the most relevant content.
Categories quick access
The homepage also displays buttons for all eight categories, providing visual navigation to different sections of the Help Center. Each button includes the category name and a brief description of what you'll find inside, making it easy to identify where to start your search.
How to use the search bar effectively
The search bar at the top of the Help Center page is one of the most powerful tools for quickly finding relevant information.
How the search works
The AutoDS Help Center search function reads keywords throughout entire articles, not just article titles, which means you can find relevant information even when the exact words you're searching for don't appear in an article's title. You just need to use keywords related to the information you need guidance on.
Search example:
When searching for "supported suppliers", the search will display results from multiple articles that mention supported suppliers anywhere in their content. This includes the following articles: Product Upload, AutoDS Sourcing Service, Fulfilled by AutoDS, and others, even if "supported suppliers" isn't part of the article title.
Search tips
To find the right articles faster:
Use specific keywords:
Use specific feature names, technical terms, or exact phrases related to your question. The more specific your keywords, the more assertive your results will be.
Feature names: "Fulfilled by AutoDS" [LINK: FBA article], "Product Finding Hub" [LINK: Product Finding Hub article], "AutoDS Marketplace" [LINK: AutoDS Marketplace article].
Technical terms: "API", "tracking number", "order status", "price monitoring".
Process terms: "upload products", "connect store", "process orders".
Try different keyword variations: If your first search doesn't show the expected results, try using other words or phrases that mean the same thing. For example, if searching "add products" doesn't show what you need, try "upload products" or "import products".
Search by topic, not questions: Instead of typing full questions like "How do I upload products?", use keywords like "upload products" or "product upload" for better results.
Articles categories and content organization
The new AutoDS Help Center organizes all articles into eight main categories, each designed to cover specific aspects of the platform and dropshipping process. Related content is now grouped under comprehensive parent topic articles, making it easier to find complete information in one place.
Example of consolidated content:
Previously, Fulfilled by AutoDS (FBA) information was spread across 5+ separate articles covering different aspects of the service. Now, all FBA content is consolidated into one comprehensive article: "Automate your orders with Fulfilled by AutoDS (FBA)", which includes supported suppliers, requirements, step-by-step instructions, order processing, managed balance, and more.
Below, you'll find all eight categories with descriptions of what each one covers:
Category | What You'll Find |
Getting started | The Getting started category covers the essential steps to begin your dropshipping journey with AutoDS, from account registration to connecting your first store, and support. |
Special Features | The Special Features category showcases advanced tools available in AutoDS to optimize your dropshipping business, including product research tools, automation features, and fulfillment services. |
Settings Page | The Settings Page category explains how to configure and customize your AutoDS account according to your business needs, controlling how the platform operates for your stores, suppliers, and products. |
Managing Products | The Managing Products category covers everything related to adding, importing, editing, and managing your product inventory within AutoDS. |
Managing Orders | The Managing Orders category explains how order processing works in AutoDS, from automation settings to manual order management and tracking updates. |
Mentorship Program | The Mentorship Program category provides information about the AutoDS Mentorship add-on, a service that connects you with experienced dropshipping mentors who can guide you through building and scaling your business. |
AutoDS Private Suppliers | The AutoDSPrivate Suppliers category is specifically designed for private suppliers who want to sell their products through the AutoDS platform, explaining the integration process and requirements. |
Affiliate Program and Referral | The Affiliate Program and Referral category explains how you can earn money by promoting AutoDS to other dropshippers or referring friends to the platform. |
Footer and additional resources
The footer section of the AutoDS Help Center offers access to social media channels, key company pages, and supplementary resources to support your dropshipping business.
Social media channels
Connect with AutoDS on social media to stay updated on new features, dropshipping tips, success stories, and platform updates:
YouTube
Facebook
Instagram
LinkedIn
About AutoDS
Access essential company information and important pages:
About AutoDS: Learn about the company, mission, and platform vision.
Careers: Explore job opportunities at AutoDS.
Feedback: Share your suggestions for platform improvements.
Status Page: Check the current operational status of AutoDS services.
Legal: Access legal information and company policies.
Privacy Policy: Understand how AutoDS handles your data.
Terms of Service: Review the platform's terms and conditions.
Resources
Access educational content and tools to help you succeed in dropshipping:
Blog: Dropshipping strategies, market trends, and tips.
Courses: Educational courses on dropshipping and AutoDS features.
eBooks: Downloadable guides on dropshipping topics.
Webinars: Live and recorded training sessions.
AI Shopify pre-built store: Ready-to-use store solution for Shopify users.
Selling Channels
Access detailed information about each e-commerce platform supported by AutoDS:
Amazon
eBay
Etsy
Facebook
Shopify
TikTok Shop
Wix
WooCommerce
Start exploring the new Help Center now
The redesigned AutoDS Help Center is ready to help you find answers faster and navigate the platform more efficiently. Start exploring the categories, try the search bar with different keywords, or click the Orin icon at the bottom-right corner to ask any questions you have.