Introduction
The AutoDS Private Suppliers program is designed to connect suppliers with thousands of active dropshipping entrepreneurs worldwide.
By joining this program, suppliers gain access to sell their products through a marketplace 100% accessed by dropshippers actively searching for new and unique products to sell, creating a win-win opportunity for both parties to grow their businesses together.
This comprehensive guide covers everything suppliers need to know about the AutoDS Private Suppliers program, including requirements to join, the complete onboarding process, account configuration, product management, order fulfillment, and payment setup.
Whether you're just starting or already in the process of joining, this guide will walk you through each step of becoming a successful AutoDS supplier.
Important: This article is exclusively for suppliers that are a part of the AutoDS Private Suppliers program. If you are a dropshipper using the AutoDS platform, this information does not apply to you.
Benefits of joining the AutoDS Private Suppliers program
By joining the AutoDS Private Suppliers program, you can:
Access to thousands of active dropshippers worldwide with access to a wide selection of niches, who are willing to sell your products.
Increased visibility for your products and brand.
Direct integration with the AutoDS marketplace.
Potential for higher sales through wholesale pricing and discounts.
High exposure for your store and products.
The AutoDS Private Suppliers program is completely free to join. There are no registration fees or hidden costs, allowing you to sell your products to AutoDS dropshippers at no charge.
Requirements to join the supplier program
To qualify as an AutoDS Private Supplier and join the program, you must meet specific requirements that ensure product quality, reliability, and a positive experience for dropshippers.
Understanding these requirements before applying will help streamline your onboarding process and increase your chances of approval.
Supplier conditions
To qualify as an AutoDS supplier, you must meet all of the following conditions:
Only Shopify stores supported:
Currently, AutoDS Private Suppliers supports only suppliers with Shopify stores.
Your store must contain all the products you want to list on the AutoDS platform.
CSV import and other integrations will be available soon.
Product sourcing and warehousing:
Your products must be manufactured or stored in your own warehouses.
Resellers without inventory are not eligible.
Company registration:
Your business must be legally registered and reliable.
Product quality and marketing assets:
Products must be high-quality and include professional photography and ready-to-market descriptions.
Pricing:
You must offer AutoDS dropshippers wholesale prices or discounts compared to retail.
Retail dropshipping products should not require a minimum order quantity (MOQ).
Packaging:
Shipments must not include branded marketing materials.
Currency:
Private suppliers must set USD ($) as the default currency in their Shopify store.
Important: Since AutoDS currently supports only USD transactions, accounts that meet all other requirements but use a different currency will remain in pending status until resolved.
Verification and compliance
All suppliers must pass through a verification and compliance review to ensure platform quality standards. During this process, AutoDS checks store policies, product catalog, and overall reliability.
Only high-quality suppliers are accepted, and accounts may be removed at any time for non-compliance.
Important:
AutoDS currently supports the USA as the only ship-to country.
AutoDS reserves the right to remove suppliers who violate the requirements at any time.
Terms and conditions
To ensure smooth cooperation between AutoDS, dropshippers, and private suppliers, specific terms and conditions must be followed.
By using the AutoDS platform as a private supplier, you agree to comply with these conditions. Failure to adhere may result in account restrictions or termination of cooperation.
Order fulfillment:
Suppliers must dispatch items promptly and update each order with a valid tracking number within the specified handling time (as defined in the shipping policy).
Important: Orders without a valid tracking number will not be eligible for payment. Valid tracking numbers must be trackable on standard carrier tracking systems, such as 17track.net.
Order cancellation:
Occasional cancellations may happen, but repeated cancellations compromise dropshippers' businesses and are not allowed.
Timely responses:
Dropshippers may contact suppliers with product or order inquiries.
Responses must be provided by suppliers within three business days to ensure service quality is maintained.
Communication guidelines:
Communication with dropshippers outside of the AutoDS platform is strictly prohibited.
If asked for an email address, phone number, or website, suppliers must inform the requester that all communication is conducted exclusively through the messaging section of their AutoDS account.
Communication with AutoDS:
AutoDS may request additional information or clarification from suppliers via email.
Suppliers are expected to monitor their inbox and respond quickly to ensure smooth collaboration is going well.
Prohibited product categories:
Alcohol, tobacco products, and customizable products are prohibited product categories.
If the supplier lists such products, AutoDS will notify them to deactivate the listing immediately.
Account restrictions:
AutoDS may or may not issue a warning before restricting or terminating a supplier account.
The decision depends on the severity and urgency of the case.
While AutoDS aims to maintain open communication with all suppliers, if dropshippers' businesses are at risk due to non-compliance, supplier accounts may be restricted immediately and without prior notice.
How to join the AutoDS Private Suppliers program
To join the AutoDS Private Suppliers program, you need to complete several configuration steps that help dropshippers recognize you, understand your policies, and access your products.
Step 1: Registration and account creation
To create your AutoDS supplier account:
Sign up at suppliers.autods.com/register.
Add your desired email for login and click Continue.
Follow the next steps and create your account.
Return to the AutoDS platform, and follow the checklist steps displayed after creation.
Important: Choose your login email carefully during registration, as it cannot be changed later. This email will serve as your username for accessing the AutoDS Suppliers platform.
Step 2: Configure your account and supplier details
After registration, you need to configure your supplier account and supplier details by providing your company information and supplier description.
This way, AutoDS can review your account, and dropshippers can recognize you as a supplier.
To configure your supplier account and supplier details:
Go to Settings in the AutoDS Suppliers platform.
Open the Account & Supplier tab.
Review your Username (automatically set during registration).
Fill out the Account details:
Contact first and last name: Update your name as needed.
Contact email: By default, your login email appears here, but you can update this field if you prefer AutoDS or dropshippers to contact you using a different email.
Contact phone number: Provide your phone number for AutoDS to contact you directly if needed. This information is not shown to retailers.
Company name: Enter the official name of your company.
Date of establishment: Provide the date your company was founded, which represents your company's official starting point.
Complete the Supplier description:
Website: Provide your store's marketing website. If you don't have a dedicated marketing site, share the store URL on the main e-commerce platform where you sell.
Products source: Indicate where you purchase your products using the dropdown list. You can select multiple sources.
Where are your products manufactured? Select the product manufacturing locations from the dropdown list. You can choose multiple options.
Amount of SKU: Enter the number of unique SKUs in your store. This field is required for the initial application process and does not need to be updated later.
On what other selling platforms do you sell your products? Indicate additional selling platforms using the dropdown list, where you can select multiple platforms.
Warehouse address: Provide the complete address of your warehouse.
VAT number: Add your business VAT number for tax purposes.
Click Save.
The image below shows the Account & Supplier tab within Settings in the AutoDS Suppliers platform.
Step 3: Configure your shipping and return policies
Shipping and return policies help dropshippers understand your fulfillment capabilities and set appropriate expectations for their customers.
To configure shipping and return policies for AutoDS Suppliers:
Open the Policies tab inside Settings.
List which Restricted marketplaces where you do not wish your products to be published.
Tip: Keep the restriction list as small as possible, so your products will get more exposure to potential dropshippers.
Shipping policy configuration for AutoDS Suppliers:
Fill out the Account details:
What country do your products ship from: Select the country or countries where your products are shipped from using the dropdown menu. This information helps dropshippers understand your fulfillment locations.
Shipping policy description: Add extra details that members should know about your shipping practices, such as preferred carriers, special packaging requirements, or handling instructions.
Processing time: Define the time between when an order is placed and when it's fulfilled. You can choose from 1 to 7 business days or more.
Excluded shipping locations: Select the countries or regions where you do not ship products. Orders to these locations will not be fulfilled through your store.
Add Shipping time and policies:
Shipping to/conditions: Mark whether shipping is allowed to each location by checking the assigned box. For example, if you allow shipping to the United States and Australia, check those specific locations.
Shipping time: For each allowed location, select the correct delivery time range based on your carrier's policy. This helps dropshippers set accurate delivery expectations for their customers.
Shipping price per product: Set the shipping cost for each country. The rate will be added to the selling price of each product.
Important:
Countries not excluded will automatically appear as available for shipping.
If no shipping rate is specified, customers will not incur shipping charges.
There is no option to set a default rate for all products.
Note: All products will be automatically updated with the new shipping costs after a few hours.
Return policy configuration:
Enable the Allow Returns toggle switch.
Select:
Who pays for the shipping: Determine who bears the cost of return shipping, choosing between the customer or the supplier.
Return window time: Define the period of time the buyer can return the product from the day the package was delivered. This sets clear expectations for return eligibility.
Returns policy description: Add any additional information that members should know about your returns policy (e.g., specify the required condition of the returned product, necessary packaging standards, specific carriers to be used, or any other special conditions for returns).
Click Save to finalize setting all shipping and return policies.
Important: Any changes you make to your return policy will apply to all products automatically after a few hours, ensuring your entire catalog reflects your current return terms.
Step 4: Configure your trading policies
Trading policies control the discount you offer to AutoDS dropshippers, set pricing rules, and define marketplace restrictions.
To configure trading policies:
Open the Trading Policies tab inside Settings.
Enter the percentage discount you wish to offer AutoDS dropshippers, with a minimum of 20% required.
This discount will be automatically calculated across all your listed products.
If you already provide wholesale prices and do not wish to offer an additional discount, check the wholesale-only box.
Set the Default Minimum Advertising Price (MAP):
Activate the Apply Default Minimum Advertising Price (MAP) toggle switch to enable the default MAP setting.
Enter an uplift percentage that will be added to your product's cost (the dropshipper's buying price).
Select the Restricted marketplaces where you do not want your products to be published. This gives you control over where your products appear.
Click Save to finalize setting all trading policies.
Step 5: Configure your store settings
Store settings for AutoDS Suppliers allow you to customize your store details, branding, and synchronization preferences.
To configure AutoDS Suppliers store settings:
Open the My Store tab inside Settings.
Fill out the General fields:
Store name: Enter your store's name as you want it to appear to dropshippers.
Store description: Up to 800 characters with details about your store, including the type of items you sell, your niche, or specialty. This helps dropshippers understand your product focus and whether your catalog matches their needs.
Default category: Select the category that new products will receive by default from the dropdown menu.
Click Add Image to add your Store logo.
Provide your Shopify store URL in the pop-up. Make sure to enter it exactly as shown in the image example below, including https://.
Upload the store logo either by image URL or directly from your computer. The logo can be replaced at any time if you need to update your branding.
Enable Allow dropshippers to ask for branding logo toggle switch to allow dropshippers to request branding on invoices, packaging, and other customer-facing materials.
Tip: You can always change the category when uploading individual products, so choose the most common category for your product range.
Connecting your Shopify store: Once all required fields described above are filled in, the Connect store button will become clickable.
Click on the Connect store button inside Settings > My Store.
Place your Shopify store URL in the pop-up.
Log in to your Shopify Admin account from your Shopify Admin login page.
Once logged in, your store will be connected to the AutoDS Suppliers platform, and you will see AutoDS app listed under your Shopify apps section.
Important: You must have a Shopify store containing all your products in order to list them on AutoDS. Without a connected Shopify store, you cannot complete the process of joining AutoDS Private Suppliers or make your products available to dropshippers.
Step 6: Add and synchronize your products
After configuring your supplier store settings and connecting your Shopify store, you need to add at least 5 products directly to your store and synchronize them.
Your store must contain all the products you want to list on the AutoDS platform.
CSV import and other integrations will be available soon.
Important: Synchronization is required during onboarding so that AutoDS can review your supplier account and verify you have products available.
Products will remain inactive until your account is approved by the AutoDS team.
To synchronize your products:
Open the My Store tab inside Settings.
Click the Synchronize products button.
A notification will confirm that the sync process has started.
Once complete, another notification will display the number of synced products.
Your products will appear immediately on the Products page in your supplier inicial page.
Step 7: Configure your payment details
To receive payments from AutoDS for orders fulfilled through your supplier store, you need to set up your bank details in the payment section.
To configure your payment details:
Open the Payment details tab inside Settings.
Select the country where your bank account is registered.
Fill out the Recipient address with your full address, including street and number, city, and ZIP code. This information is required for payment processing.
Provide the required Account information for international transfers:
SWIFT/BIC: Stands for Society for Worldwide Interbank Financial Telecommunications or Bank Identification Code. These terms are often used interchangeably and identify your bank for international transfers.
IBAN: International Bank Account Number. Make sure to insert a valid IBAN to guarantee payment success.
Important: Entering invalid or incomplete payment information may result in failed or delayed transfers, so double-check all details before saving.
Step 8: Submit your account for review
After completing all five configuration steps and synchronizing at least 5 products, you can submit your supplier account for review:
Click Submit for review to send your application in the checklist.
Our team will review and reply via email within 7 business days.
After your supplier account is approved:
Your products will become active and visible to AutoDS dropshippers on AutoDS Marketplace.
You can begin receiving orders through the AutoDS Private Suppliers platform.
You will view the last synchronization time on Store synchronization inside My Store tab.
Shopify will automatically sync with AutoDS every hour.
If you’ve uploaded new listings or updated existing ones, click Synchronize Product to refresh immediately.
Product management for suppliers
Product management for suppliers on the AutoDS platform involves using the Products page to view, edit, and organize your entire catalog after synchronization from your Shopify store.
This centralized page allows you to apply filters, import new products via CSV, sync changes, and customize your view to focus on the most important details for your business.
Products page
The Products page serves as your main hub for managing your entire product catalog on AutoDS Private Suppliers.
To access the Products page: Go to My products in the left side menu bar.
General features and tools
On the Products page, you can count on several features and tools, such as:
Add filter:
Filter products by status, title, category, or tags to quickly find specific items in your catalog.
This feature is especially useful when managing large product inventories.
Last synchronizing:
Displays the last time your products were synced with your Shopify store.
This helps you track when product information, pricing, and inventory levels were last updated.
Synchronize products:
Sync products immediately with any changes you've made in your Shopify store.
Use this feature after updating product information, adding new items, or modifying existing listings to ensure the AutoDS platform reflects your current catalog.
Customize icon :
Choose which columns are most important and should be displayed on your Products page.
This customization helps you focus on the information most relevant to your workflow.
Products page columns
The Products page, located in the AutoDS Private Suppliers platform, displays key information about each product in organized columns:
Title: The product's title as it appears to dropshippers searching your catalog.
Edit options:
Accessed via the three dots menu next to each product.
This menu allows you to change categories, edit tags, modify MAP, adjust product conditions, and access other editing functions.
Category:
The category to which the product is assigned.
Proper categorization improves product discoverability for dropshippers.
Shopify collection:
The collection to which the product is assigned in your Shopify store.
Source:
The product's source platform, which for AutoDS Private Suppliers is your connected Shopify store.
Price:
The product's price is set in your Shopify store, which includes any discounts configured in your trading policies.
MAP:
Minimum Advertising Price, which represents the lowest price at which dropshippers can sell your product.
This protects your pricing strategy and brand value.
Status:
Indicates if the product is active or inactive on the AutoDS platform.
Toggle this switch to activate or deactivate products as needed.
Inventory:
Current stock quantity for the product, synced from your Shopify store inventory levels.
Tags:
Tags assigned to the product, which improve product visibility through search filters and help dropshippers find relevant items.
Tip: If you wish to change several or all products at once, use bulk actions. Select the relevant products by checking their boxes, or click the main checkbox to select all products, then choose which action to apply.
Editing your products
Editing your products through the AutoDS Private Suppliers platform allows you to improve discoverability by assigning relevant categories and tags, maintain pricing control using the MAP feature, ensure product accuracy by updating condition and availability, manage multiple listings efficiently with bulk actions, and stay compliant and competitive with up-to-date listings.
Prerequisites for editing products
Before editing your products, make sure the products are already published on the marketplace and visible in your Products page.
To perform any edits to your products, you must:
Go to My products.
Click the three dots next to the product you want to edit.
Assigning product categories
Proper categorization helps dropshippers discover your products when searching by category in the AutoDS platform. To assign or change a product category:
Select Change Category.
Choose the new category you would like to assign to the product.
Click Save.
Managing product tags
Tags improve product visibility through search filters, making it easier for dropshippers to find specific types of products in your catalog.
To manage product tags:
Select Edit tags.
Add a new tag or remove tags that are no longer relevant.
Click Save.
Editing Minimum Advertised Price (MAP)
The Minimum Advertised Price feature allows you to set the lowest price at which dropshippers can sell your products, protecting your brand and pricing strategy.
To edit the MAP for a product:
Select Edit MAP.
Change the minimum advertising price of your existing products by percentage.
Click Save.
The MAP uplift percentage will be added to your product's cost (the dropshipper's buying price) to calculate the minimum allowed selling price.
Setting or changing product condition
Product condition indicates whether an item is new or used, helping dropshippers set accurate expectations for their customers.
To set or change product condition:
Select Edit product condition.
Change the product's condition to New or Used.
Activating or deactivating listings
You can control which products are available to dropshippers by activating or deactivating them on the AutoDS platform.
To activate or deactivate a listing:
Locate the product you want to change.
Toggle the status switch to activate or deactivate the product.
Note: An item will be automatically deactivated from the marketplace if it undergoes significant changes or is missing key information.
For example, products will be deactivated if the price changes to 0, there is no description, no image, or no quantity in stock.
This automatic deactivation ensures quality control and prevents incomplete listings from appearing to dropshippers.
Applying bulk actions
Bulk actions allow you to update multiple products simultaneously, saving time when managing large catalogs or making widespread changes.
To apply bulk actions:
Select multiple listings using the checkboxes next to each product, or click the main checkbox to select all products.
Click the Bulk Actions button.
Choose the field you want to update (e.g., MAP, category, tags, or condition).
Review and confirm your changes.
All selected products will be updated with your chosen changes, and the modifications will sync across connected retailer dashboards.
Order management for AutoDS Private Suppliers
Order management for private suppliers on AutoDS involves tracking and fulfilling orders through your Shopify account, while AutoDS automatically synchronizes the data with dropshippers.
Orders page
When a new order arrives from a dropshipper, it will appear on your Shopify orders page as unfulfilled and on your AutoDS Orders page as pending.
This page displays all orders placed by dropshippers and provides the information you need to fulfill them efficiently.
Orders page columns
The Orders page organizes order information into columns that you can customize according to your workflow preferences:
Product name: The product's name as it appears in your catalog.
Date: The date when the order was registered in the AutoDS system.
Order status: Shows the current status of the order, such as pending, shipped, or completed.
Amount: The total order amount you will receive for fulfilling this order.
Payments: Indicates if the order is already eligible for payment.
Customizable branding:
Displays the logo uploaded by the dropshipper to brand the package.
Suppliers should use this logo when branding packaging for this order, allowing dropshippers to maintain their brand identity with customers.
Source: The source platform of the order, which indicates where the dropshipper sells (such as eBay, Shopify, or other marketplaces).
Item ID: The item ID in your store, helping you locate the exact product in your inventory system.
Dropshipper name: Shows the dropshipper's name, identifying who placed the order.
Customer: Displays the buyer's actual name, which is the end customer receiving the product.
Address: Displays the customer's shipping address where the order should be sent.
Tip: You can easily copy the address by clicking the copy button next to it, making it simple to paste into your shipping software or carrier system.
Customizing your Orders page view
The AutoDS suppliers' columns can be customized to appear the way you want by clicking the Customize Display button, as shown in the image below.
This allows you to show or hide specific columns based on the information most relevant to your fulfillment workflow.
Fulfilling orders and adding tracking numbers
Order fulfillment for AutoDS Suppliers is managed directly through your Shopify account, and AutoDS automatically pulls the data to update the dropshipper's account.
This integration ensures that dropshippers and their customers receive real-time updates on order status and shipping information.
To fulfill an order and add a tracking number:
Go to your Shopify orders page.
Select the order you want to fulfill.
Insert the tracking number and shipping carrier information.
Click 'Mark as fulfilled'.
Once completed, the order status will automatically update across all systems:
The order will appear as fulfilled on Shopify.
The order will appear as shipped in both the dropshipper's account and AutoDS.
The dropshipper can provide the tracking information to their customer.
Important: Adding a valid tracking number within 3 days of fulfillment is crucial for payment eligibility.
Orders without tracking numbers or with tracking added after 3 days will not be eligible for payment, as indicated by the red dollar sign in the Payments column.
Managing returns
Returns for AutoDS Suppliers are managed through communication with the dropshipper and processed in your Shopify account.
When a dropshipper's customer wants to return a product, the dropshipper will request a return from you based on your return policy configured during onboarding.
To add a return label to an order for AutoDS Suppliers:
When a dropshipper requests a return, they will send you a message through the AutoDS platform.
If you approve the request based on your return policy, attach the return label to your conversation with the dropshipper so they can provide it to their customer.
On Shopify, mark the order as returned by clicking Return.
Select the return reason from the available options.
Upload the return label for your records.
Click Create Return to finalize the return in your system.
This process ensures that both you and the dropshipper have documentation of the return, and it updates the order status in AutoDS.
Important: In the case of a completed return, the dropshipper will be automatically refunded by AutoDS. The refund amount will be deducted from your next payment date according to your configured payment schedule.
Order cancellations
Order cancellations for AutoDS Suppliers are processed through your Shopify account and automatically synchronized with AutoDS.
To cancel an order on Shopify:
Go to your Shopify orders page.
Select the relevant order you need to cancel.
Click More actions.
Select Cancel order from the dropdown menu.
Select the cancellation reason to document why the order was canceled.
Once the cancellation is processed in Shopify, AutoDS will automatically update the order status for the dropshipper.
Important: In the case of a cancellation, the dropshipper will be automatically refunded by AutoDS. The refund amount will be deducted from your next payment date, similar to returns. This ensures that dropshippers are not charged for orders that cannot be fulfilled, maintaining trust and smooth business relationships.
Payment eligibility and tracking requirements
Understanding payment eligibility is crucial for maintaining consistent cash flow from your AutoDS Private Suppliers business.
Tracking requirements for payment eligibility
The payment eligibility system ensures that orders are properly fulfilled before funds are released.
Orders become eligible for payment 3 days after a valid tracking number is added.
The tracking number must be added within 3 days of fulfilling the order on Shopify.
The tracking number must be valid and trackable by the carrier.
Orders that are canceled or returned before the 3-day period are not eligible for payment.
Checking payment eligibility
On the Orders page, the Payments column displays color-coded indicators:
Green dollar sign: The order is eligible for payment and will be included in your next scheduled withdrawal once the minimum transfer amount is reached.
Red dollar sign: The order is not yet eligible for payment due to one of these reasons:
Tracking number not added.
Tracking number added after 3 days from the order date.
Invalid or untrackable tracking number.
The 3-day eligibility period has not passed.
By monitoring the Payments column regularly, you can identify orders that need attention to ensure timely payment processing.
Understanding the payments page
To view AutoDS suppliers' recent and pending withdrawals, go to the Payments page in your sidebar menu.
This page provides a comprehensive overview of your payment status and transaction history.
Next withdrawal:
Shows the unpaid order amount that can be withdrawn at the next payment frequency once the minimum automatic transfer amount is reached.
Important: This amount may include orders that are not yet eligible for payment based on tracking requirements.
Withdrawal schedule:
Configure your payment preferences, including the minimum automatic transfer amount and payment frequency (for example, weekly).
The next payment date updates automatically based on your last payment and the frequency you selected.
Historical transactions by types:
This section displays paid orders (amounts already transferred to your bank account) and pending amounts (currently being processed by the AutoDS finance team, which does not include the next withdrawal amount).
Pending payments:
The next payment amount is based on your minimum transfer amount and orders eligible for payment.
Orders become eligible when they meet these requirements:
Have a valid tracking number added within 3 days of fulfillment on Shopify.
Are not canceled.
Tip: If all orders are eligible and the threshold is reached, the total will equal your unpaid orders amount.
Recent transactions:
Shows detailed transaction information divided into transaction ID, payment date, amount, and payment status.
Download order report:
Export a CSV file to follow up on your orders and payments.
The report includes order status (paid or pending), price, and transaction ID for your records.
Messages center
The Messages center allows you to view and manage all communication with dropshippers in one centralized location.
Effective communication is essential for maintaining good relationships with dropshippers and resolving any order or product-related issues quickly.
Viewing messages
To access your conversations:
Go to the Messages page in the sidebar menu.
There, you will find both new messages and your previous conversations with dropshippers.
Initiating conversations
If you want to start a conversation with a dropshipper:
Go to your Orders page.
From there, you can initiate a chat directly with the relevant dropshipper.
Important: We recommend checking the Messages center multiple times per day, as dropshippers may contact you with questions or order updates that require quick responses.
Troubleshooting common issues
Troubleshooting common issues helps you resolve problems quickly and maintain smooth operations on the AutoDS Private Suppliers platform.
This section addresses the most frequent challenges suppliers face, from account setup to order fulfillment, with clear solutions for each scenario.
Account creation and configuration issues
The table below covers the most common problems and their solutions regarding account creation and configuration:
Issue | Workaround |
My account is stuck in pending status. | Check the following:
|
Connect store button is not clickable | The Connect store button becomes available only after all required fields in Settings → My Store are completed.
Go through each required field (store name, description, default category, store logo) and fill them in.
Once complete, the button will become clickable. |
Login email needs to be changed | The login email cannot be changed after account creation.
If you need to use a different email, create a new supplier account with the correct email address.
For the contact email that dropshippers and AutoDS use to reach you, update the Contact email field in Settings → Account & Supplier. |
Product synchronization issues
The table below presents the most common problems and their solutions regarding product synchronization:
Issue | Workaround |
Products are not appearing after synchronization | Check the following:
|
Automatic product deactivation | Products are automatically deactivated when they have missing key details.
Reasons for automatic deactivation:
Edit the affected products in Shopify to include all required information (price, description, images, stock), then manually sync your products again. |
Product category mapping is incorrect | During synchronization, products are automatically categorized using eBay mapping integration.
Sometimes this mapping may be incorrect. Go to My products → 3 dots → Change Category and manually assign the correct category for each product. |
Shipping and return policies issues
The table below covers the most common problems and their solutions regarding shipping and return policies:
Issue | Workaround |
Shipping costs not updating on products | Changes to shipping policies apply to all products automatically after a few hours.
After updating your shipping policy, wait 2-4 hours for the changes to propagate across all products.
You can also manually sync your products to speed up the process. |
Free shipping is not available as an option | AutoDS currently does not support free shipping as a direct option.
If your store offers free shipping, enter $0.01 as the shipping cost.
Dropshippers will see this as almost free shipping, which is the closest alternative available. |
Return policy changes not reflecting | Return policy updates apply automatically to all products after a few hours.
Make your changes in Settings → Policies → Return policy and allow 2-4 hours for updates to sync across all products. |
Order fulfillment and tracking updates issues
The table below presents the most common problems and their solutions regarding order fulfillment and tracking updates for AutoDS suppliers:
Issue | Workaround |
Order not showing as eligible for payment (Red $) | Orders show a red $ in the Payments column when they are not eligible for payment.
Reasons for payment ineligibility:
Add a valid, trackable tracking number to the order in Shopify within 3 days of receiving the order. Wait 3 days after adding the tracking number for the order to become eligible (Green $). |
Tracking number is valid but order still shows red $ | Even with a valid tracking number, the order needs 3 days to become eligible for payment.
Orders become eligible for payment 3 days after adding a valid tracking number.
If 3 days have passed and the order still shows red $, verify the tracking number is trackable on standard carrier tracking systems. |
Order fulfillment workflow is unclear | Order fulfillment is managed through your Shopify account, not directly in AutoDS.
Go to your Shopify orders page, select the order, click Fulfill item, and insert the tracking number and shipping carrier.
AutoDS will automatically pull this data and update the dropshipper. |
Payment issues
The table below covers the most common problems and their solutions regarding payments for AutoDS suppliers:
Issue | Workaround |
Payment information is rejected | Invalid or incomplete payment information results in failed or delayed transfers.
Common payment field errors:
Double-check your IBAN format, ensure SWIFT/BIC code is correct, verify bank country matches your account, and provide complete recipient address in Settings → Payment details. |
Payment amount is lower than expected | The payment amount may be lower due to refunds from returns or cancellations.
Check your Recent transactions section in the Payments page.
Refunds from completed returns or cancellations are automatically deducted from your next payment.
Review the Download order report for detailed transaction history. |
Next withdrawal amount is not processing | Withdrawals occur only when the minimum automatic transfer amount is reached.
Check your Withdrawal schedule in Settings → Payment details. Verify your unpaid orders total meets or exceeds your minimum automatic transfer amount. Adjust the minimum amount if needed to receive payments more frequently. |
Communication with dropshippers issues
The table below presents the most common problems and their solutions regarding communication with dropshippers for AutoDS suppliers:
Issue | Workaround |
Dropshipper is asking for direct contact information | Communication outside the AutoDS platform is strictly prohibited. Inform the dropshipper that all communication must be done exclusively through the messaging section of your AutoDS account. Direct the dropshipper to the Messages center. |
Messages are not being received | Check that you're monitoring the correct communication channels. Go to the Messages page in your sidebar menu to view all conversations. Check your email inbox for notifications from AutoDS. Enable email notifications in your account settings if available. |
Response time expectations | Dropshippers expect timely responses to maintain service quality. Respond to all dropshipper messages within 3 business days as required by the terms and conditions. Check the Messages center multiple times per day to avoid delays. |
Product editing issues
The table below covers the most common problems and their solutions regarding communication with editing products for AutoDS suppliers:
Issue | Workaround |
Changes to products are not saving | Changes may fail to save if mandatory fields are missing. Ensure all required fields are filled before saving. Check for error messages indicating which fields need attention. Refresh the page and try again if the issue persists. |
MAP (Minimum Advertising Price) is not showing | MAP may not display correctly if the format is incorrect or the value is not saved properly. Go to My products → 3 dots → Edit MAP and re-enter the value using the correct percentage format. Save the changes and refresh the page to verify. |
Bulk actions are not applying to all selected products | Bulk actions may fail if products are locked by moderation or sync processes. Wait for any ongoing sync processes to complete. Deselect products that may be under review or locked. Apply bulk actions again to the remaining products. |
Store connection issues
The table below presents the most common problems and their solutions regarding communication with store connection for AutoDS suppliers:
Issue | Workaround |
Shopify store URL is not being accepted | The store URL must include the correct format with https://. Enter your Shopify store URL exactly as shown in the example: https://your-store-name.myshopify.com. You can find your correct store URL in your Shopify settings page. |
AutoDS app is not showing in Shopify apps section | The AutoDS app should appear in your Shopify apps after successful connection. Go to your Shopify Admin → Apps section and check if AutoDS Private Suppliers is listed. If not, disconnect and reconnect your store through Settings → My Store in your AutoDS supplier account. |
Store synchronization is not working automatically | Automatic synchronization should occur every 12 hours. Check the Last synchronizing timestamp on your Products page. If it hasn't updated in more than 12 hours, manually sync by clicking the Synchronize products button. Contact support if automatic sync continues to fail. |
Frequently asked questions (FAQ)
Can I update multiple products at once on the AutoDS Private Suppliers platform?
Can I update multiple products at once on the AutoDS Private Suppliers platform?
You can update multiple products at once on the AutoDS Private Suppliers platform. Use the Bulk Actions tool on the Products page to update tags, categories, MAP, and more for multiple products simultaneously.
Will changes to my products be visible immediately to retailers?
Will changes to my products be visible immediately to retailers?
Changes to your products will be visible immediately to retailers. Once you save updates to your products on the AutoDS for Suppliers platform, the changes sync across connected retailer dashboards right away.
Can I change a product's condition after publishing on the AutoDS Private Suppliers platform?
Can I change a product's condition after publishing on the AutoDS Private Suppliers platform?
You can change a product's condition after publishing on the AutoDS Private Suppliersplatform. Product condition can be updated from New to Used or vice versa at any time through the Products page.
Why was my product automatically deactivated on the AutoDS Private Suppliers platform?
Why was my product automatically deactivated on the AutoDS Private Suppliers platform?
Products are automatically deactivated on the AutoDS Private Suppliers platform when they have missing key details such as price, stock, image, or description. AutoDS deactivates products with incomplete information to ensure quality control and maintain marketplace standards.
How often does my Shopify store sync with the AutoDS Private Suppliers platform?
How often does my Shopify store sync with the AutoDS Private Suppliers platform?
Your Shopify store automatically syncs with the AutoDS Private Suppliers platform every 12 hours. Additionally, you can manually sync your products at any time by clicking the Synchronize products button on the My Store page.
What happens if I enter invalid payment information on the AutoDS Private Suppliers platform?
What happens if I enter invalid payment information on the AutoDS Private Suppliers platform?
If you enter invalid or incomplete payment information on the AutoDS Private Suppliers platform, it may result in failed or delayed transfers. Make sure to provide a valid IBAN and correct bank details to guarantee payment success.
When do orders become eligible for payment on the AutoDS Private Suppliers platform?
When do orders become eligible for payment on the AutoDS Private Suppliers platform?
Orders become eligible for payment on the AutoDS Private Suppliers platform 3 days after you add a valid tracking number to the order in Shopify. Orders without tracking numbers or with invalid tracking numbers will not be eligible for payment.
How can I communicate with dropshippers on the AutoDS Private Suppliers platform?
How can I communicate with dropshippers on the AutoDS Private Suppliers platform?
You can communicate with dropshippers on the AutoDS Private Suppliers platform through the Messages center. All communication must be done exclusively through the AutoDS platform. Communication outside the platform is strictly prohibited.
What is the minimum discount I need to offer as an AutoDS supplier?
What is the minimum discount I need to offer as an AutoDS supplier?
As an AutoDS supplier, you need to offer a minimum discount of 20% to AutoDS members. This discount will be automatically calculated across all your listed products. If you already provide wholesale prices, you can check the wholesale-only box instead of offering an additional discount.
Can I restrict my products from appearing on certain marketplaces?
Can I restrict my products from appearing on certain marketplaces?
Yes, you can restrict your products from appearing on certain marketplaces through the Restricted marketplaces setting in your Trading Policies. However, we recommend keeping restrictions as limited as possible so your products gain maximum exposure.
How do I handle returns as an AutoDS supplier?
How do I handle returns as an AutoDS supplier?
To handle returns as an AutoDS supplier, wait for the dropshipper to send you a message requesting a return. If you approve the request, attach the return label to your conversation with the dropshipper and mark the order as returned in Shopify. The dropshipper will be automatically refunded, and the refund amount will be deducted from your next payment.
What happens if I cancel an order on the AutoDS Private Suppliers?
What happens if I cancel an order on the AutoDS Private Suppliers?
If you cancel an order on the AutoDS Private Suppliers platform through Shopify, the dropshipper will be automatically refunded. The refund amount will be deducted from your next payment date.
How long does the AutoDS supplier review process take?
How long does the AutoDS supplier review process take?
The AutoDS supplier review process takes up to 7 business days. After you submit your application with at least 5 products, the AutoDS suppliers' team will review your account and reply via email within this timeframe.
What currency should I use for my AutoDS supplier account?
What currency should I use for my AutoDS supplier account?
You should use USD ($) as the default currency for your AutoDS supplier account. Since AutoDS currently supports only USD transactions, accounts that use a different currency will remain in pending status until the currency is changed to USD.
What shipping regions does the AutoDS Private Suppliers platform currently support?
What shipping regions does the AutoDS Private Suppliers platform currently support?
The AutoDS Private Suppliers platform currently supports the USA as the only ship-to country. Support for additional regions may be added in the future.