When AutoEntry can't process an uploaded document, it will move automatically to the Rejected folder.
When the system rejects a document, a notice will show in the Uploaded Files and Processed Items tabs of your Activity page under Status. The Purchases and Sales folders will flag rejected invoices. A red dot will appear next to the item in your Rejected folder, and on the Rejected tab icon.
When you interact with the rejected items by clicking View, this removes the notification.
📌TIP: You can also reject an invoice manually.
Why are documents rejected?
If the system rejects the document, it means there's an issue preventing the extraction.
When you view the Rejected folder, the Reason column will give you more details on the rejection.
AutoEntry will reject documents uploaded with any of the following issues:
Duplicate of a document uploaded previously
Image/scan quality is too poor for our system to extract the data
The document isn’t an invoice
Uploaded to the wrong folder
Some crucial data is missing, preventing extraction
Image/scan is a screenshot or contains handwriting
File's data is corrupt or password-protected
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📎NOTE: There’s a charge for rejected files as there has been an attempt to process them. This doesn’t apply to bank statements.
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