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2-Step Authentication Required
2-Step Authentication Required

Your user account requires 2-Step Authentication.

AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Symptom

Your user account requires 2-Step Authentication. As you do not have 2-step Authentication set up, your access is restricted.

Cause

This message which enforces 2-Factor Authentication (2FA) for users of a certain company is affected by the 'Force 2-Step Verification' option under Company Settings > Preferences.

This option is only visible on the Company Settings page when the 'Force Two Step Verification' option is switched on on the All People page.
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Switching the setting off on the All People page has no effect here.

Resolution

Here are the steps you will need to follow to clear the '2-Step Authentication Required' message:

  1. Switch on Force Two Step Verification on the All People page for the user.

  2. Go to Company Settings > Preferences and uncheck the 'Force 2-Step Verification' option and save the changes.

Additional Information

To learn more about 2FA on AutoEntry, please click here.

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