FAQ

HTML

HTML. Can I use HTML templates? Does Autoklose support HTML? HTML templates.

Written by Jelena
Updated over a week ago

Sending quota exceeded

You have reached a limit for sending email. Your message was not sent.

Written by Vedran Rasic
Updated over a week ago

Why do images in my emails sometimes show up in-line, and sometimes as attachments?

I'm trying to embed an image inline in the body of an email but instead it's being added as an attachment.

Written by Jelena
Updated over a week ago

How to restart a paused/finished campaign?

How to restart a campaign that has been paused or completed.

Written by Vedran Rasic
Updated over a week ago

A recipient replied but Autoklose didn't recognize the reply

Why can't I find the reply inside Autoklose? Recipient replied but Autoklose continued to send follow ups.

Written by Jelena
Updated over a week ago

When I upload a .CSV file to Autoklose I get an error message.

Error message when uploading a .CSV file to Autoklose.

Written by Vedran Rasic
Updated over a week ago

If I want to send a campaign to those who did not open, how would I do that?

Send a campaign to recipients who did not open an email.

Written by Vedran Rasic
Updated over a week ago

What should I do if I can’t connect my email account to Autoklose?

Cannot connect email account to Autoklose.

Written by Vedran Rasic
Updated over a week ago

Why can’t you select more than 10000 leads from the Database and add them to your campaign?

DataUnlimited 10000 leads at a time.

Written by Vedran Rasic
Updated over a week ago

What should the CSV format be?

When uploading contacts through CSV for campaign, what should the file format be?

Written by Adam Price
Updated over a week ago

What is the difference between Unique and Total?

Reporting: Unique vs Total.

Written by Vedran Rasic
Updated over a week ago

What is the difference between a regular and drip campaign?

Regular vs Drip Campaign.

Written by Vedran Rasic
Updated over a week ago

What happens if the same contact is in two different campaigns and if they unsubscribe from one of them?

If the contact unsubscribes from a campaign (do not email).

Written by Vedran Rasic
Updated over a week ago

What do the "Points" in the recipients/contacts page stand for?

The points.

Written by Vedran Rasic
Updated over a week ago

Is it possible to change the emails' content/copy after the campaign has been scheduled?

Changing the emails' copy or content while the campaign has been scheduled and/or running.

Written by Vedran Rasic
Updated over a week ago

Is it possible to sync aliases?

How to use alias?

Written by Vedran Rasic
Updated over a week ago

How to exclude already existing recipients from a new campaign?

Exclude list. Add only contacts that do not already exist or add only contacts that are not in any active campaign.

Written by Vedran Rasic
Updated over a week ago

How to export a CSV file?

CSV file export.

Written by Vedran Rasic
Updated over a week ago

How can I duplicate a campaign?

Duplicate/ copy a campaign. Save email sequence as a template.

Written by Vedran Rasic
Updated over a week ago

How many campaigns can I create?

Campaign limitation, sending limits.

Written by Vedran Rasic
Updated over a week ago

How does Autoklose treat email addresses/contacts uploaded by clients?

Clients' contacts management.

Written by Vedran Rasic
Updated over a week ago

Is there a sending limit?

Sending limit. Sending speed.

Written by Vedran Rasic
Updated over a week ago

How does Autoklose handle bounced emails?

Handling bounced emails. Do-not-email list.

Written by Vedran Rasic
Updated over a week ago

Does Autoklose have a public API?

Autoklose and Open, Public API Key. Autoklose Application Programming Interface.

Written by Vedran Rasic
Updated over a week ago

Can I see detailed contacts' actions in my campaign?

Detailed overview of the contacts' actions. Detailed interaction with your email.

Written by Vedran Rasic
Updated over a week ago

Can I re-add removed contacts into campaign?

Re-adding removed contacts to a campaign.

Written by Vedran Rasic
Updated over a week ago

Can I filter contacts by custom field, data source or upload date?

Filter contacts by custom field or data source.

Written by Vedran Rasic
Updated over a week ago

Are the links in the signature section tracked?

Link tracking in the signature.

Written by Vedran Rasic
Updated over a week ago