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FAQ

Frequently asked questions

50 articles
Milos avatarJelena avatarB+1
Written by Milos, Jelena, Bergen Wilde and 1 other

Email editor - new features and improvements

How to utilize email editor and create personalized emails
Milos avatar
Written by Milos. Updated over a week ago

Contact fields

Custom and default field management
Milos avatar
Written by Milos. Updated over a week ago

Decision Tree

How to use conditional campaigns
Milos avatar
Written by Milos. Updated over a week ago

Bulk or mass update of existing contacts

Update contacts and push changes to active campaigns
Milos avatar
Written by Milos. Updated over a week ago

Contacts section

Database of your contacts in Autoklose
Milos avatar
Written by Milos. Updated over a week ago

How to use already purchased Credits

Database filter, and contact upload.
Milos avatar
Written by Milos. Updated over a week ago

Private Inbox

Milos avatar
Written by Milos. Updated over a week ago

Email Ramp-up

Increase daily sending speed in a more safer manner
Milos avatar
Written by Milos. Updated over a week ago

Import a contact list via a .csv file

CSV upload process and mapping screen
Milos avatar
Written by Milos. Updated over a week ago

Saved Emails

Save one email as a template
Milos avatar
Written by Milos. Updated over a week ago

Blocked email account

Milos avatar
Written by Milos. Updated over a week ago

Sent Emails

Page where all emails sent from Autoklose campaigns or Inbox will be shown.
Milos avatar
Written by Milos. Updated over a week ago

Single contact

Preview activity in all campaigns and edit single contact
Milos avatar
Written by Milos. Updated over a week ago

Autoklose Inbox page

All replies grouped up, and option to reply directly from inside Autoklose. One off emails.
Milos avatar
Written by Milos. Updated over a week ago

Exclude filters

An easy way to remove titles, organizations and locations from selection
Milos avatar
Written by Milos. Updated over a week ago

CC and BCC in Autoklose

Milos avatar
Written by Milos. Updated over a week ago

Square Brackets

Replace placeholders in Default Templates
Milos avatar
Written by Milos. Updated over a week ago

Test email not delivered?

Milos avatar
Written by Milos. Updated over a week ago

Referral Program

Affiliate Program
Milos avatar
Written by Milos. Updated over a week ago

Campaign statistics explained

How does Autoklose calculate open and click percentages?
Milos avatar
Written by Milos. Updated over a week ago

Not Interested vs. Unsubscribed reply type

A recipient replied with "Not interested" but wasn't added to do not email list.
Milos avatar
Written by Milos. Updated over a week ago

Contacts removal in Autoklose

How to delete contacts? How to remove a recipient from a campaign?
Jelena avatar
Written by Jelena. Updated over a week ago

How to Delete Template?

Remove / delete template.
Milos avatar
Written by Milos. Updated over a week ago

HTML

HTML. Can I use HTML templates? Does Autoklose support HTML? HTML templates.
Jelena avatar
Written by Jelena. Updated over a week ago

Sending quota exceeded

You have reached a limit for sending email. Your message was not sent.
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Written by Bergen Wilde. Updated over a week ago

Why do images in my emails sometimes show up in-line, and sometimes as attachments?

I'm trying to embed an image inline in the body of an email but instead it's being added as an attachment.
Jelena avatar
Written by Jelena. Updated over a week ago

How to restart a paused/finished campaign?

How to restart a campaign that has been paused or completed.
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Written by Bergen Wilde. Updated over a week ago

A recipient replied but Autoklose didn't recognize the reply

Why can't I find the reply inside Autoklose? Recipient replied but Autoklose continued to send follow ups.
Jelena avatar
Written by Jelena. Updated over a week ago

When I upload a .CSV file to Autoklose I get an error message.

Blank columns error message when uploading a .CSV file to Autoklose.
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Written by Bergen Wilde. Updated over a week ago

If I want to send a campaign to those who did not open, how would I do that?

Send a campaign to recipients who did not open an email.
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Written by Bergen Wilde. Updated over a week ago

What should I do if I can’t connect my email account to Autoklose?

Cannot connect email account to Autoklose.
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Written by Bergen Wilde. Updated over a week ago

Why can’t you select more than 10000 leads from the Database and add them to your campaign?

DataUnlimited 10000 leads at a time.
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Written by Bergen Wilde. Updated over a week ago

What should the CSV format be?

When uploading contacts through CSV for campaign, what should the file format be?
Adam Price avatar
Written by Adam Price. Updated over a week ago

What is the difference between Unique and Total?

Reporting: Unique vs Total.
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Written by Bergen Wilde. Updated over a week ago

How to create a drip campaign?

Regular vs Drip Campaign.
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Written by Bergen Wilde. Updated over a week ago

What happens if the same contact is in two different campaigns and if they unsubscribe from one of them?

If the contact unsubscribes from a campaign (do not email).
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Written by Bergen Wilde. Updated over a week ago

What do the "Points" in the recipients/contacts page stand for?

The points.
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Written by Bergen Wilde. Updated over a week ago

Is it possible to change the emails' content/copy after the campaign has been scheduled?

Changing the emails' copy or content while the campaign has been scheduled and/or running.
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Written by Bergen Wilde. Updated over a week ago

Is it possible to sync aliases?

How to use alias?
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Written by Bergen Wilde. Updated over a week ago

How to exclude already existing recipients from a new campaign?

Exclude list. Add only contacts that do not already exist or add only contacts that are not in any active campaign.
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Written by Bergen Wilde. Updated over a week ago

How to export a CSV file?

CSV file export.
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Written by Bergen Wilde. Updated over a week ago

Save email sequence as a template.

Save existing email sequence in the campaign as a template.
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Written by Bergen Wilde. Updated over a week ago

How many campaigns can I create?

Campaign limitation, sending limits.
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Written by Bergen Wilde. Updated over a week ago

How does Autoklose treat email addresses/contacts uploaded by clients?

Clients' contacts management.
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Written by Bergen Wilde. Updated over a week ago

Is there a sending limit?

Sending limit. Sending speed.
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Written by Bergen Wilde. Updated over a week ago

How does Autoklose handle bounced emails?

Handling bounced emails. Do-not-email list.
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Written by Bergen Wilde. Updated over a week ago

Does Autoklose have a public API?

Autoklose and Open, Public API Key. Autoklose Application Programming Interface.
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Written by Bergen Wilde. Updated over a week ago

Can I see detailed contacts' actions in my campaign?

Detailed overview of the contacts' actions. Detailed interaction with your email.
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Written by Bergen Wilde. Updated over a week ago

Can I re-add removed contacts to campaign?

Re-adding removed contacts to a campaign.
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Written by Bergen Wilde. Updated over a week ago

Are the links in the signature section tracked?

Link tracking in the signature.
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Written by Bergen Wilde. Updated over a week ago