FAQ

Decision Tree

How to use conditional campaigns

Written by Milos
Updated this week

Bulk or mass update of existing contacts

Update contacts and push changes to active campaigns

Written by Milos
Updated over a week ago

How to use already purchased Credits

Database filter, and contact upload.

Written by Milos
Updated over a week ago

Email Ramp-up

Increase daily sending speed in a more safer manner

Written by Milos
Updated over a week ago

Import a contact list via a .csv file

CSV upload process and mapping screen

Written by Milos
Updated over a week ago

Saved Emails

Save one email as a template

Written by Milos
Updated over a week ago

Blocked email account

Written by Milos
Updated over a week ago

Sent Emails

Page where all emails sent from Autoklose campaigns or Inbox will be shown.

Written by Milos
Updated over a week ago

Single contact

Preview activity in all campaigns and edit single contact

Written by Milos
Updated over a week ago

Inbox page

All replies grouped up, and option to reply directly from inside Autoklose. One off emails.

Written by Milos
Updated over a week ago

Exclude filters

An easy way to remove titles, organizations and locations from selection

Written by Milos
Updated over a week ago

CC and BCC in Autoklose

Written by Milos
Updated over a week ago

Square Brackets

Replace placeholders in Default Templates

Written by Milos
Updated over a week ago

Test email not delivered?

Written by Milos
Updated over a week ago

Affiliate program

Referral link

Written by Milos
Updated over a week ago

Campaign statistics explained

How does Autoklose calculate open and click percentages?

Written by Milos
Updated over a week ago

Not Interested VS Unsubscribed reply type

A recipient replied with "Not interested" but wasn't added to do not email list.

Written by Milos
Updated over a week ago

Contacts removal in Autoklose

How to delete contacts? How to remove a recipient from a campaign?

Written by Jelena
Updated over a week ago

How to Delete Template?

Remove / delete template.

Written by Milos
Updated over a week ago

HTML

HTML. Can I use HTML templates? Does Autoklose support HTML? HTML templates.

Written by Jelena
Updated over a week ago

Sending quota exceeded

You have reached a limit for sending email. Your message was not sent.

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Written by Vedran Rasic
Updated over a week ago

Why do images in my emails sometimes show up in-line, and sometimes as attachments?

I'm trying to embed an image inline in the body of an email but instead it's being added as an attachment.

Written by Jelena
Updated over a week ago

How to restart a paused/finished campaign?

How to restart a campaign that has been paused or completed.

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Written by Vedran Rasic
Updated over a week ago

A recipient replied but Autoklose didn't recognize the reply

Why can't I find the reply inside Autoklose? Recipient replied but Autoklose continued to send follow ups.

Written by Jelena
Updated over a week ago

When I upload a .CSV file to Autoklose I get an error message.

Error message when uploading a .CSV file to Autoklose.

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Written by Vedran Rasic
Updated over a week ago

If I want to send a campaign to those who did not open, how would I do that?

Send a campaign to recipients who did not open an email.

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Written by Vedran Rasic
Updated over a week ago

What should I do if I can’t connect my email account to Autoklose?

Cannot connect email account to Autoklose.

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Written by Vedran Rasic
Updated over a week ago

Why can’t you select more than 10000 leads from the Database and add them to your campaign?

DataUnlimited 10000 leads at a time.

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Written by Vedran Rasic
Updated over a week ago

What should the CSV format be?

When uploading contacts through CSV for campaign, what should the file format be?

Written by Adam Price
Updated over a week ago

What is the difference between Unique and Total?

Reporting: Unique vs Total.

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Written by Vedran Rasic
Updated over a week ago

How to create a drip campaign?

Regular vs Drip Campaign.

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Written by Vedran Rasic
Updated over a week ago

What happens if the same contact is in two different campaigns and if they unsubscribe from one of them?

If the contact unsubscribes from a campaign (do not email).

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Written by Vedran Rasic
Updated over a week ago

What do the "Points" in the recipients/contacts page stand for?

The points.

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Written by Vedran Rasic
Updated over a week ago

Is it possible to change the emails' content/copy after the campaign has been scheduled?

Changing the emails' copy or content while the campaign has been scheduled and/or running.

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Written by Vedran Rasic
Updated over a week ago

Is it possible to sync aliases?

How to use alias?

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Written by Vedran Rasic
Updated over a week ago

How to exclude already existing recipients from a new campaign?

Exclude list. Add only contacts that do not already exist or add only contacts that are not in any active campaign.

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Written by Vedran Rasic
Updated over a week ago

How to export a CSV file?

CSV file export.

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Written by Vedran Rasic
Updated over a week ago

Save email sequence as a template.

Save existing email sequence in the campaign as a template.

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Written by Vedran Rasic
Updated over a week ago

How many campaigns can I create?

Campaign limitation, sending limits.

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Written by Vedran Rasic
Updated over a week ago

How does Autoklose treat email addresses/contacts uploaded by clients?

Clients' contacts management.

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Written by Vedran Rasic
Updated over a week ago

Is there a sending limit?

Sending limit. Sending speed.

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Written by Vedran Rasic
Updated over a week ago

How does Autoklose handle bounced emails?

Handling bounced emails. Do-not-email list.

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Written by Vedran Rasic
Updated over a week ago

Does Autoklose have a public API?

Autoklose and Open, Public API Key. Autoklose Application Programming Interface.

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Written by Vedran Rasic
Updated over a week ago

Can I see detailed contacts' actions in my campaign?

Detailed overview of the contacts' actions. Detailed interaction with your email.

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Written by Vedran Rasic
Updated over a week ago

Can I re-add removed contacts into campaign?

Re-adding removed contacts to a campaign.

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Written by Vedran Rasic
Updated over a week ago

Can I filter contacts by custom field, data source or upload date?

Filter contacts by custom field or data source.

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Written by Vedran Rasic
Updated over a week ago

Are the links in the signature section tracked?

Link tracking in the signature.

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Written by Vedran Rasic
Updated over a week ago