FAQ

Decision Tree

How to use conditional campaigns

Written by Milos
Updated over a week ago

Bulk or mass update of existing contacts

Update contacts and push changes to active campaigns

Written by Milos
Updated over a week ago

How to use already purchased Credits

Database filter, and contact upload.

Written by Milos
Updated over a week ago

Email Ramp-up

Increase daily sending speed in a more safer manner

Written by Milos
Updated over a week ago

Import a contact list via a .csv file

CSV upload process and mapping screen

Written by Milos
Updated over a week ago

Saved Emails

Save one email as a template

Written by Milos
Updated over a week ago

Blocked email account

Written by Milos
Updated over a week ago

Sent Emails

Page where all emails sent from Autoklose campaigns or Inbox will be shown.

Written by Milos
Updated over a week ago

Single contact

Preview activity in all campaigns and edit single contact

Written by Milos
Updated over a week ago

Inbox page

All replies grouped up, and option to reply directly from inside Autoklose. One off emails.

Written by Milos
Updated over a week ago

Exclude filters

An easy way to remove titles, organizations and locations from selection

Written by Milos
Updated over a week ago

CC and BCC in Autoklose

Written by Milos
Updated over a week ago

Square Brackets

Replace placeholders in Default Templates

Written by Milos
Updated over a week ago

Test email not delivered?

Written by Milos
Updated over a week ago

Affiliate program

Referral link

Written by Milos
Updated over a week ago

Campaign statistics explained

How does Autoklose calculate open and click percentages?

Written by Milos
Updated over a week ago

Not Interested VS Unsubscribed reply type

A recipient replied with "Not interested" but wasn't added to do not email list.

Written by Milos
Updated over a week ago

Contacts removal in Autoklose

How to delete contacts? How to remove a recipient from a campaign?

Written by Jelena
Updated over a week ago

How to Delete Template?

Remove / delete template.

Written by Milos
Updated over a week ago

HTML

HTML. Can I use HTML templates? Does Autoklose support HTML? HTML templates.

Written by Jelena
Updated over a week ago

Sending quota exceeded

You have reached a limit for sending email. Your message was not sent.

B

Written by Bergen Wilde
Updated over a week ago

Why do images in my emails sometimes show up in-line, and sometimes as attachments?

I'm trying to embed an image inline in the body of an email but instead it's being added as an attachment.

Written by Jelena
Updated over a week ago

How to restart a paused/finished campaign?

How to restart a campaign that has been paused or completed.

B

Written by Bergen Wilde
Updated over a week ago

A recipient replied but Autoklose didn't recognize the reply

Why can't I find the reply inside Autoklose? Recipient replied but Autoklose continued to send follow ups.

Written by Jelena
Updated over a week ago

When I upload a .CSV file to Autoklose I get an error message.

Error message when uploading a .CSV file to Autoklose.

B

Written by Bergen Wilde
Updated over a week ago

If I want to send a campaign to those who did not open, how would I do that?

Send a campaign to recipients who did not open an email.

B

Written by Bergen Wilde
Updated over a week ago

What should I do if I can’t connect my email account to Autoklose?

Cannot connect email account to Autoklose.

B

Written by Bergen Wilde
Updated over a week ago

Why can’t you select more than 10000 leads from the Database and add them to your campaign?

DataUnlimited 10000 leads at a time.

B

Written by Bergen Wilde
Updated over a week ago

What should the CSV format be?

When uploading contacts through CSV for campaign, what should the file format be?

Written by Adam Price
Updated over a week ago

What is the difference between Unique and Total?

Reporting: Unique vs Total.

B

Written by Bergen Wilde
Updated over a week ago

How to create a drip campaign?

Regular vs Drip Campaign.

B

Written by Bergen Wilde
Updated over a week ago

What happens if the same contact is in two different campaigns and if they unsubscribe from one of them?

If the contact unsubscribes from a campaign (do not email).

B

Written by Bergen Wilde
Updated over a week ago

What do the "Points" in the recipients/contacts page stand for?

The points.

B

Written by Bergen Wilde
Updated over a week ago

Is it possible to change the emails' content/copy after the campaign has been scheduled?

Changing the emails' copy or content while the campaign has been scheduled and/or running.

B

Written by Bergen Wilde
Updated over a week ago

Is it possible to sync aliases?

How to use alias?

B

Written by Bergen Wilde
Updated over a week ago

How to exclude already existing recipients from a new campaign?

Exclude list. Add only contacts that do not already exist or add only contacts that are not in any active campaign.

B

Written by Bergen Wilde
Updated over a week ago

How to export a CSV file?

CSV file export.

B

Written by Bergen Wilde
Updated over a week ago

Save email sequence as a template.

Save existing email sequence in the campaign as a template.

B

Written by Bergen Wilde
Updated over a week ago

How many campaigns can I create?

Campaign limitation, sending limits.

B

Written by Bergen Wilde
Updated over a week ago

How does Autoklose treat email addresses/contacts uploaded by clients?

Clients' contacts management.

B

Written by Bergen Wilde
Updated over a week ago

Is there a sending limit?

Sending limit. Sending speed.

B

Written by Bergen Wilde
Updated over a week ago

How does Autoklose handle bounced emails?

Handling bounced emails. Do-not-email list.

B

Written by Bergen Wilde
Updated over a week ago

Does Autoklose have a public API?

Autoklose and Open, Public API Key. Autoklose Application Programming Interface.

B

Written by Bergen Wilde
Updated over a week ago

Can I see detailed contacts' actions in my campaign?

Detailed overview of the contacts' actions. Detailed interaction with your email.

B

Written by Bergen Wilde
Updated over a week ago

Can I re-add removed contacts into campaign?

Re-adding removed contacts to a campaign.

B

Written by Bergen Wilde
Updated over a week ago

Can I filter contacts by custom field, data source or upload date?

Filter contacts by custom field or data source.

B

Written by Bergen Wilde
Updated over a week ago

Are the links in the signature section tracked?

Link tracking in the signature.

B

Written by Bergen Wilde
Updated over a week ago