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FAQ
FAQ
Frequently asked questions
+1
49 articles in this collection
Written by
Adam Price,
Milos,
Jelena
and 1 other
Contact fields
Custom and default field management
Written by
Milos
Updated over a week ago
Decision Tree
How to use conditional campaigns
Written by
Milos
Updated this week
Bulk or mass update of existing contacts
Update contacts and push changes to active campaigns
Written by
Milos
Updated over a week ago
Contacts section
Database of your contacts in Autoklose
Written by
Milos
Updated over a week ago
How to use already purchased Credits
Database filter, and contact upload.
Written by
Milos
Updated over a week ago
Private Inbox
Written by
Milos
Updated over a week ago
Email Ramp-up
Increase daily sending speed in a more safer manner
Written by
Milos
Updated over a week ago
Import a contact list via a .csv file
CSV upload process and mapping screen
Written by
Milos
Updated over a week ago
Saved Emails
Save one email as a template
Written by
Milos
Updated over a week ago
Blocked email account
Written by
Milos
Updated over a week ago
Sent Emails
Page where all emails sent from Autoklose campaigns or Inbox will be shown.
Written by
Milos
Updated over a week ago
Single contact
Preview activity in all campaigns and edit single contact
Written by
Milos
Updated over a week ago
Autoklose Inbox page
All replies grouped up, and option to reply directly from inside Autoklose. One off emails.
Written by
Milos
Updated yesterday
Exclude filters
An easy way to remove titles, organizations and locations from selection
Written by
Milos
Updated over a week ago
CC and BCC in Autoklose
Written by
Milos
Updated over a week ago
Square Brackets
Replace placeholders in Default Templates
Written by
Milos
Updated over a week ago
Test email not delivered?
Written by
Milos
Updated over a week ago
Referral Program
Affiliate Program
Written by
Milos
Updated over a week ago
Campaign statistics explained
How does Autoklose calculate open and click percentages?
Written by
Milos
Updated over a week ago
Not Interested vs. Unsubscribed reply type
A recipient replied with "Not interested" but wasn't added to do not email list.
Written by
Milos
Updated this week
Contacts removal in Autoklose
How to delete contacts? How to remove a recipient from a campaign?
Written by
Jelena
Updated over a week ago
How to Delete Template?
Remove / delete template.
Written by
Milos
Updated over a week ago
HTML
HTML. Can I use HTML templates? Does Autoklose support HTML? HTML templates.
Written by
Jelena
Updated over a week ago
Sending quota exceeded
You have reached a limit for sending email. Your message was not sent.
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Written by
Bergen Wilde
Updated over a week ago
Why do images in my emails sometimes show up in-line, and sometimes as attachments?
I'm trying to embed an image inline in the body of an email but instead it's being added as an attachment.
Written by
Jelena
Updated over a week ago
How to restart a paused/finished campaign?
How to restart a campaign that has been paused or completed.
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Written by
Bergen Wilde
Updated over a week ago
A recipient replied but Autoklose didn't recognize the reply
Why can't I find the reply inside Autoklose? Recipient replied but Autoklose continued to send follow ups.
Written by
Jelena
Updated over a week ago
When I upload a .CSV file to Autoklose I get an error message.
Blank columns error message when uploading a .CSV file to Autoklose.
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Written by
Bergen Wilde
Updated over a week ago
If I want to send a campaign to those who did not open, how would I do that?
Send a campaign to recipients who did not open an email.
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Written by
Bergen Wilde
Updated over a week ago
What should I do if I can’t connect my email account to Autoklose?
Cannot connect email account to Autoklose.
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Written by
Bergen Wilde
Updated over a week ago
Why can’t you select more than 10000 leads from the Database and add them to your campaign?
DataUnlimited 10000 leads at a time.
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Written by
Bergen Wilde
Updated over a week ago
What should the CSV format be?
When uploading contacts through CSV for campaign, what should the file format be?
Written by
Adam Price
Updated over a week ago
What is the difference between Unique and Total?
Reporting: Unique vs Total.
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Written by
Bergen Wilde
Updated over a week ago
How to create a drip campaign?
Regular vs Drip Campaign.
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Written by
Bergen Wilde
Updated over a week ago
What happens if the same contact is in two different campaigns and if they unsubscribe from one of them?
If the contact unsubscribes from a campaign (do not email).
B
Written by
Bergen Wilde
Updated over a week ago
What do the "Points" in the recipients/contacts page stand for?
The points.
B
Written by
Bergen Wilde
Updated over a week ago
Is it possible to change the emails' content/copy after the campaign has been scheduled?
Changing the emails' copy or content while the campaign has been scheduled and/or running.
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Written by
Bergen Wilde
Updated over a week ago
Is it possible to sync aliases?
How to use alias?
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Written by
Bergen Wilde
Updated over a week ago
How to exclude already existing recipients from a new campaign?
Exclude list. Add only contacts that do not already exist or add only contacts that are not in any active campaign.
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Written by
Bergen Wilde
Updated over a week ago
How to export a CSV file?
CSV file export.
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Written by
Bergen Wilde
Updated over a week ago
Save email sequence as a template.
Save existing email sequence in the campaign as a template.
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Written by
Bergen Wilde
Updated over a week ago
How many campaigns can I create?
Campaign limitation, sending limits.
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Written by
Bergen Wilde
Updated over a week ago
How does Autoklose treat email addresses/contacts uploaded by clients?
Clients' contacts management.
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Written by
Bergen Wilde
Updated over a week ago
Is there a sending limit?
Sending limit. Sending speed.
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Written by
Bergen Wilde
Updated over a week ago
How does Autoklose handle bounced emails?
Handling bounced emails. Do-not-email list.
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Written by
Bergen Wilde
Updated over a week ago
Does Autoklose have a public API?
Autoklose and Open, Public API Key. Autoklose Application Programming Interface.
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Written by
Bergen Wilde
Updated over a week ago
Can I see detailed contacts' actions in my campaign?
Detailed overview of the contacts' actions. Detailed interaction with your email.
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Written by
Bergen Wilde
Updated over a week ago
Can I re-add removed contacts to campaign?
Re-adding removed contacts to a campaign.
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Written by
Bergen Wilde
Updated over a week ago
Are the links in the signature section tracked?
Link tracking in the signature.
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Written by
Bergen Wilde
Updated over a week ago