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What is Ava Scribe?
How to activate Ava Scribe from my account?

Using Ava Scribe

Requesting Ava Scribe from your Mobile Device

Requesting Ava Scribe from Ava Web

Checking Scribe Time

What is Ava Scribe?

🧠“Ava” Artificial Intelligence. Why? Because it's always available, has an extended vocabulary, and is efficient.
✍️“Scribe” a professional with human judgment and cultural knowledge who is able to correct the mistakes that were made from voice recognition.

With both, we can have the best of the two worlds, and be ready for a future with 100% accessibility. ✨

How to activate Ava Scribe from my account?

To be able to use Ava Scribe, you will need to be on one of the Ava professional Plans (Starter, Pro, Enterprise) and need to purchase Scribe time (Ava Starter automatically comes with Scribe time). You can buy Scribe time per minute or per hour depending on your needs. 

Using Ava Scribe

To learn more about how to use Ava Scribe for online meetings and classes click here.

Once you or your organization have purchased Scribe time, you can ask a Scribe to join your conversation and correct the captions to ensure the highest accuracy.  


Requesting Ava Scribe from your Mobile Device

  • Start a conversation session
  • ⚙️ Tap on the settings icon to the left of the microphone.
  • Tap on "Accuracy Level 🎯"
  • Now tap on "Corrected by Scribe (99%)"

You will notice that a blue ribbon and a little icon in the top bar appear to show you that the Scribe is being requested. Once the Scribe joins, the ribbon and your microphone icon in the bottom will turn green.

Great job! 🙌 You are now successfully connected to an Ava Scribe.

To stop using the Ava Scribe service, simply end the conversation by clicking on the little red 'x' in the bottom right of the screen. The Scribe will automatically disconnect.

Requesting Ava Scribe from Ava Web

If you are using Ava Web for the first time, check out our guide on getting started!

1. Start a conversation session

2. At the top-right corner, click the button that says "Improve accuracy"

3. When this message pops-up, click "Request a Scribe now"

4. You will see a banner in the top-left corner indicating that the Scribe request is pending (this process can take up to 30 seconds)

If you decide you no longer need a Scribe (while the request is still pending), click on the Scribe icon and click on "Cancel request"

5. When the Scribe is connected, your microphone icon will turn green, like this:

If you want to remove the Scribe at any point during the conversation, click on the Scribe icon and click "Remove Scribe"

Checking Scribe Time

Your Scribe time is counted by the minute. For example, if you have a 23-minute conversation with Scribe in the loop, we will deduct 23 minutes from your Scribe time. 

MOBILE

In your profile screen, you can see exactly how much Scribe time you still have left.

AVA WEB

1. Start a conversation session

2. At the top-right corner, click the button that says "Improve accuracy"

3. When this message pops-up, you can view your remaining Scribe time

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